Inovalon Provider Cloud

Very pleased with ease of use for outpatient rehab

Opmerkingen: The ease of use and the dependability are top notch.

Pluspunten:

We've found them so easy to use. We've been using this for over 12 years and transitioned from transmitting via single phone line to web based transmissions. Our primary use is to transmit Medicare claims. Never had any problems in the years we've been using them. We are always contacted personally in regards to upgrades in software and the changes being made.

Minpunten:

Being with them for so long, we've seen the price increase over time. While it really hasn't been that bad, especially compared to other software, it has steadily gone up with a new increase just this month.

Inovalon is truly top in the market!

Opmerkingen: Great customer service, US based. Everyone is super friendly and quick to respond. They are competitive with their pricing.

Pluspunten:

Easy to use, free remits and tons of analytics and reporting. Take a look, its definitely worth it!

Minpunten:

The do try and sell you their full RCM platform but ive found its worth it.

Use a different clearing house

Pluspunten:

I don't remember anything in particular - it's been months since I worked with them and I was still charged for the last two months that I never logged on because I was already working with one of their competitors, Office Ally - I still had to pay for those months because they were under contract I had signed not realizing I had to give 2 months notice to end their contract. Highway robbery if you ask me.

Minpunten:

Terrible for a small private practice - they require a 2-month notice to end the contract and in my case, it was closer to 3 months due to the date the contract went into effect. I am pleased with Office Ally - no contract and their amazing customer service. There is even a way to schedule training sessions and a representative specifically trained in the area you need help with whether it is ERA's or billing for primary and secondary, etc that technician will come on your screen and show you. Everyone is very patient at OA that I have worked with.

Stay away! Very poor customer support

Opmerkingen: Very, very poor. If you can't send claims and no one can help you, why bother?

Pluspunten:

With Ability Network (10+ years I had no problems and if I needed support I always was able to speak with a knowledgeable and helpful representative. Over the past two months, I've had difficulty sending my claims to the MAC. I tried calling Inovalon just to hear that "all reps are busy with other customers." I never did get a return call. I canceled my account today. Why pay $131.95 per month when you can't send your claims or speak to someone who could explain the problem? Alan Medina, MD

Minpunten:

Very poor customer support, in fact, no customer support.

They did not provide what they promised

Opmerkingen: So now i am paying a monthly fee of $180 per month and since i could not transmit my claims i had to sign up with cortex edi. So i pay double and i had more than 30 patients whos claims i had to miss out on payment due to timely filing because my claims are always being rejected. I told them what they need to do. I told them what was the problem. I even had a developer that is ansi x12 experienced look at my 5010 claim and he explained it to me and i explained it to them but its like no one knows better than they do, so they ignored me.

Pluspunten:

We are a DME supplier and signed up with them because they claimed they were CEDI preferred network service provider/clearinghouse for Medicare Jurisdiction D. Everything was going well till the first claim was created and rejected for enteral feeding. We are to attach a CMN to our claims for enteral feeding patients and they have it on their system and its a simple form that is filled out that is it. I only bill four codes for every patient only four and every claim has been rejected by the intermediary, them. Stating i am missing something a certain code.

Minpunten:

So far let me say i have not been able to transmit any enteral feeding claim to medicare. Medicare doesn't receive the claims. When my contract was renewed i told them i was adding new products and that i needed to be able to bill to medicare jurisdiction d and have the cmn electronically attached. they assured me that it wont be a problem. it has been since April and i have made calls spoke to different techs and issues have been escalated and till today i have not heard back. i also have medicare eligibility features and not once have i been able to verify patient eligibility. I try to get a hold of our account rep and he doesn't return my calls or emails. Tried upper management and nothing gets resolved.