Wie gebruikt deze software?

Web-based and on-premise desktop client application that help businesses of all sizes manage diverse communications including conducting video calls, launching web conferences, and more.

Gemiddelde scores

18 beoordelingen
  • In totaal 4 / 5
  • Gebruiksgemak 4 / 5
  • Klantenservice 4 / 5
  • Functies 3.5 / 5
  • Waar voor je geld 3.5 / 5

Productgegevens

  • Prijsinformatie Contact Zultys for pricing details.
  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
  • Ondersteuning Kantooruren

Leveranciergegevens

  • Zultys
  • http://www.zultys.com

Over MXIE

Ideal for businesses in retail, healthcare & more, it is a desktop client tool that helps users operate various communication functions, that includes sending emails, controlling phone calls, conducting audio/video calls and launching web conferences.

Functies van MXIE

  • Audio-/videovergaderen
  • Beller-ID
  • Chatten / messaging
  • Contactenbeheer
  • Faxbeheer
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepregistratie
  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage binnenkomende items
  • Spraak- en data-integratie
  • Telemarketingbeheer
  • Uitgaande rapportage
  • VoIP

De nuttigste reviews van MXIE

Expensive!

Beoordeeld op 2-4-2018
Geverifieerde reviewer
Licensed Professional Counselor - Licensed Marriage & Family Therapist
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
3/5
In totaal
3 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
1 / 5
Waar voor je geld

Pluspunten: Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Minpunten: Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Good Network Phone Tool but with Complications

Beoordeeld op 30-4-2018
Geverifieerde reviewer
Associate
Rechtspraktijk, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Pluspunten: It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Minpunten: Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Mxie User

Beoordeeld op 4-12-2018
Charon D.
Senior Project Accountant
Milieudiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
3/5
In totaal
2 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have had frustrations but think that there are more capabilities. The interface looks as though there is a lot of functions but it doesn't seem accessible to the general user as it should.

Pluspunten: I like that you can access your phone via the computer. Messages are e-mailed to you. That you can reroute calls, binding for front desk coverage all from the computer.

Minpunten: It is not user friendly. Even when you poke around to figure things out it is not right in front of you or easy to find. You have to know the system almost in and out.

It does what it needs to do.

Beoordeeld op 9-4-2018
Grant H.
Website Coordinator / CS Rep
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Pluspunten: It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Minpunten: The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Phone system connectivity, but still a work in progress

Beoordeeld op 25-1-2019
Christopher J.
IT Consultant
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
3/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Enterprise level phone applications for coordinating with the group VoIP phone service

Pluspunten: Integration with Polycom and other phones is nice
There's a phone (softphone) app
Old Enterprise application is much better then the new Enterprise or Cloud applications

Minpunten: They are moving to a new UI and it removes some functionality that was available in the old application
The phone app does not work consistently enough to work for our on-call technicians

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