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ManageEngine SupportCenter Plus
Wat is ManageEngine SupportCenter Plus?
SupportCenter Plus is een webgebaseerd, ITIL-ready ondersteuningssoftware ontworpen voor IT-organisaties die IT-ondersteuning bieden aan hun klanten. Het dient als een gemeenschappelijk platform voor alle vormen van klantenservicebeheer. Gebruikers kunnen helpdesktickets moeiteloos volgen, beheren en oplossen en zo een snelle klantenondersteuning bieden voor ongekende klanttevredenheid.
Wie gebruikt ManageEngine SupportCenter Plus?
SupportCenter Plus is een webgebaseerde software voor klantenondersteuning waarmee organisaties op effectieve wijze hun klantentickets, accounts, contactgegevens en servicecontracten kunnen beheren.
Twijfels over ManageEngine SupportCenter Plus?
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ManageEngine SupportCenter Plus
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Reviews over ManageEngine SupportCenter Plus
Lots of features
Opmerkingen: Notification screen reminds me a social network message. That's good.
Pluspunten:
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Good but can be improved.
Pluspunten:
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Minpunten:
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Manage and Engage with your Clients
Pluspunten:
We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.
Minpunten:
its UI is not that much interactive and we cannot modify the dashboards according to our needs.
Super product for enterprise customer
Opmerkingen: It experience was good after I understand before that I was pretty confused
Pluspunten:
Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.
Minpunten:
Mobile notification should be added for ticket status, those whom who are traveling most.
Very good experience i have with product, im satisfied.
Pluspunten:
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Minpunten:
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
