Medallia Concierge

Best B2C communication platform available

Opmerkingen: We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Pluspunten:

Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

Minpunten:

We would like to see improvements with the exportable reports from the provided analytics.

Amazing Product - Perfect For Our Property

Opmerkingen: Amazing, very helpful, and a great new-age way to give our guests the best service.

Pluspunten:

We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

Minpunten:

We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

Single is very helpful in my daily work but can be very frustrating to use at times.

Pluspunten:

Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Minpunten:

Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Wonderful connection tool

Pluspunten:

This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Minpunten:

The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

Game changing technology

Opmerkingen: Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.

Pluspunten:

This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.

Minpunten:

I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages.