---
description: Ontdek de plus- en minpunten van 8x8 Contact Center en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: 8x8 Contact Center - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [8x8 Contact Center](/software/161523/contactnow)

# 8x8 Contact Center

Canonical: https://www.capterra.nl/software/161523/contactnow

Pagina: 1 / 3\
Volgende: [Volgende pagina](https://www.capterra.nl/software/161523/contactnow?page=2)

> Virtual Call Center is een uitgebreid contactcenter in de cloud dat een flexibele, betaalbare en efficiënte manier biedt om met klanten in contact te komen.
> 
> Oordeel: score van **4.3/5** door 47 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt 8x8 Contact Center?

Bedrijven van elke omvang die behoefte hebben aan callcentertechnologie.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.3/5** | 47 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews |
| Functies | 4.2/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: 8x8
- **Locatie**: Campbell, VS
- **Opgericht**: 1987

## Commerciële context

- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Australië, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Agent-interface
- Automatic call distribution (ACD)
- Automatische nummerkiezer
- CRM
- CTI (Computer Telephony Integration)
- Callcenterbeheer
- Campagnebeheer
- Controle van oproepen
- Geautomatiseerde routing
- IVR
- Inbound callcenter
- Interactie bijhouden
- Klantgeschiedenis
- Kwaliteitsbeheer
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen routeren
- Oproepscripts
- Outbound callcenter
- Personalisatie
- Personeelsplanning
- Prestatiemeetwaarden
- Rapportage en analyse
- Sms-berichten
- Third-Party Integrations
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses

## Integraties (7 in totaal)

- HubSpot CRM
- Microsoft Teams
- NetSuite
- Salesforce Platform
- ServiceNow
- Slack
- Zendesk Suite

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Auto-dialer software](https://www.capterra.nl/directory/30999/auto-dialer/software)
- [Zakelijke telefoonsystemen](https://www.capterra.nl/directory/31101/business-phone-systems/software)
- [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software)
- [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [CXone Mpower](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Genesys Cloud CX](https://www.capterra.nl/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews)
5. [XCALLY](https://www.capterra.nl/software/136894/xcally) — 4.8/5 (130 reviews)

## Reviews

### "Well rounded program" — 5.0/5

> **Annie** | *29 juli 2019* | Bouwmaterialen | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: I love the voicemail feature. Made it easy when you are on the go.  And the fax feature. No need for a fax machine with that\!
> 
> **Minpunten**: We had some issues with the phone system but the overall web features were great

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### "Room for improvement, but overall good" — 4.0/5

> **Layne** | *26 juli 2024* | Nutsbedrijven | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Queue system is good, overall setup is fairly simple \& can be changed to fit users needs for the most part.
> 
> **Minpunten**: Support can be hard to deal with/not understand problems properly making it hard to get things resolved.
Do not like having to have two things to use one system. One application/one website.

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### "not the best, maybe the cheapest" — 3.0/5

> **carrie** | *12 maart 2024* | Gezondheid, wellness en fitness | Aanbevelingsscore: 3.0/10
> 
> **Pluspunten**: it was the more economic route, and the support team has been great. but the overall function and use has been abysmal.
> 
> **Minpunten**: the fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8.
> 
> definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.

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### "Flexible and relatively stable call center software" — 4.0/5

> **Geverifieerde reviewer** | *23 januari 2026* | Overheidsadministratie | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui.
> 
> **Minpunten**: Sometimes there is inexplicable glitching and outages, often related to product updates which may happen on short notice.
> 
> The 8x8 support team is pretty responsive. 8x8 has a number of apps that integrate well with the contact center.

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### "Decent application for mobile work calling/messaging." — 4.0/5

> **Geverifieerde reviewer** | *8 december 2025* | Burgerlijke en maatschappelijke organisatie | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: I like that I receive a separate phone number, and that I can call from an agency call-back number if I want.
> 
> **Minpunten**: I dislike how the smartphone app handles group texts, and sometimes calls or messages do not go through or notify me.

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Pagina: 1 / 3\
Volgende: [Volgende pagina](https://www.capterra.nl/software/161523/contactnow?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/161523/contactnow)

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