MailClark

door MailClark

5 / 5 15 beoordelingen
MailClark

Wie gebruikt deze software?

Organizations who want to unify all their communications in one place (Slack or Microsoft Teams).

Gemiddelde scores

15 beoordelingen
  • In totaal 5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 5 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Beginprijs $3/maand
  • Prijsinformatie Pay per connector: from $3/connector/month Unlimited plan: from $29/month
  • Gratis versie Ja
  • Gratis proefversie Ja
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • MailClark
  • https://mailclark.ai
  • Opgericht in 2015

Over MailClark

MailClark is a Smart Messaging Assistant enhanced with AI, helping you to optimize teamwork into Slack or Microsoft Teams.
Handle collectively all your external messages with clients, suppliers or partners in one place by connecting various communication accounts (Email, Gmail, Office 365, Facebook, Twitter, etc.) to your Slack or Microsoft Teams workspace.
MailClark is made for Support, IT, Marketing, Sales or Management teams.

Functies van MailClark

  • Antwoordbeheer
  • E-mailcontrole
  • E-mails archiveren
  • Gedeelde inboxes
  • Gegevensherstel
  • Handtekeningenbeheer
  • Routering
  • Spamblokkering
  • Wachtrijbeheerder
  • Witte lijst / zwarte lijst

De nuttigste reviews van MailClark

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Vertalen met Google Beoordeeld op 9/7/2017
Paul A.
CEO
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pluspunten: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Minpunten: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Antwoord van de leverancier

van MailClark op 9/19/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Vertalen met Google Beoordeeld op 8/31/2017
Franz-robert V.
Lead ux, senior dev
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: All communications in one channel : slack!

Pluspunten: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Minpunten: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Antwoord van de leverancier

van MailClark op 9/19/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

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