MailClark

Opmerkingen: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pluspunten: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Minpunten: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Opmerkingen: All communications in one channel : slack!

Pluspunten: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Minpunten: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Pluspunten: I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Minpunten: I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Opmerkingen: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Pluspunten: It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Minpunten: Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Opmerkingen: Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel. That way emails from clients never get lost.

Pluspunten: Ease of use, no undelivered mail so far, no lag in delivery.

Minpunten: Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better