Rescue

Remote support at your finger tips

Pluspunten:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Minpunten:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

Opmerkingen: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pluspunten:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Minpunten:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Great tool to support your team!

Opmerkingen: We love being able to remote support our team.

Pluspunten:

Easy of access in joining sessions both scheduled and impromptu.

Minpunten:

The installer can take a few extra moments at times to join screens.

To the Rescue

Opmerkingen: This was a great success! I have problems time to time with my IT and this solves them right away.

Pluspunten:

I am able to get real time help with my IT problems and I don't have to continue to pay the service that I was using.

Minpunten:

It is hard to get started with the set up if you are not tech savy but no worries someone can walk you through all of it.

Good Software if have to Help Remote Worker

Opmerkingen: I like it that I can get on employer's computer very easily when doing remote work with them and they can see what I am doing. Been a life saver for me since we have started working remotely !!

Pluspunten:

Easy for employer to install if you have to jump on and help them while they are working remotely. I like it that you can leave a log of what you did after the employer has disconnected you from their computer.

Minpunten:

Really don't have anything to say about what I least like about the software program.