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Wat is LogMeIn Rescue?

LogMeIn Rescue is een krachtige, gebruiksvriendelijke oplossing voor ondersteuning op afstand voor pc's, Macs, mobiele apparaten en meer. Rescue is gebouwd voor teams van elke omvang, van kleine helpdesks tot 's werelds grootste ondersteuningsorganisaties en alles daartussenin. Rescue helpt je om technische ondersteuning te bieden aan je werknemers, klanten of allebei, met een oplossing die snel, betrouwbaar, flexibel en gemakkelijk te gebruiken is.

Wie gebruikt LogMeIn Rescue?

Kleine bedrijven, middelgrote bedrijven en grote ondernemingen in interne organisaties op het gebied van IT, MSP's, professionele helpdesks, klantenservice en technische ondersteuning.

LogMeIn Rescue Software - 1
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LogMeIn Rescue Software - 4

Twijfels over LogMeIn Rescue? Vergelijk met een populair alternatief

LogMeIn Rescue

LogMeIn Rescue

4,6 (158)
US$ 108,25
maand
Gratis versie
Gratis proefversie
64
11
4,6 (158)
4,2 (158)
4,4 (158)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 4,58
maand
Gratis versie
Gratis proefversie
58
9
4,8 (667)
4,8 (667)
4,7 (667)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over LogMeIn Rescue

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,6
Klantenservice
4,4
Functies
4,6
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
67%
4
30%
3
3%
2
1%
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Remote support at your finger tips

5,0 6 jaar geleden

Pluspunten:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Minpunten:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
IT Manager in Canada
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

LogMeIn Rescue - Essential Support Software

5,0 4 jaar geleden

Opmerkingen: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pluspunten:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Minpunten:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Brett
CEO in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

May 2022 Update Broke this Product

2,0 2 jaar geleden

Opmerkingen: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Pluspunten:

Reliable - unattended access - ease of use with client

Minpunten:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Eli
Centralized ServicesM anager in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great Product, But a Bit oo Expensive

5,0 5 jaar geleden

Opmerkingen: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pluspunten:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Minpunten:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Carman
Carman
Major Incident Manager in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

LogMeIn Is a wonderful option for remote repairs

4,0 3 jaar geleden

Opmerkingen: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.

Pluspunten:

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

Minpunten:

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.