Solutionreach

Useful and time saving

Pluspunten:

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Minpunten:

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Used by us since 2014

Opmerkingen: We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pluspunten:

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Minpunten:

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

Updated system but still out dated

Opmerkingen: We used Solutionreach for years - then saw how limited they were and we could not get out of our contract to got with a more updated company, who does not have contracts! if they do not meet our constant expectactions we can drop them with a 30day notice and move on. Then Solutionreach partnered up with our dental software company and they offered us a free trial period. Just a few days is all it took my front office staff to say "no-way" We need to keep our current provider!

Pluspunten:

The features are nice but limited capabilites

Minpunten:

Its crazy that in these days and times their system limits the # of characters you can enter into a text in a msg or reminder etc. to approx 65? With the system we have been using it is limitless.

Solutionreach elevates our customer service

Opmerkingen: Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Pluspunten:

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Minpunten:

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.

Take the hassle out of appointment setting

Opmerkingen: Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

Pluspunten:

I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

Minpunten:

If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.