Solutionreach

Useful and time saving

Pluspunten:

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Minpunten:

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Used by us since 2014

Opmerkingen: We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pluspunten:

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Minpunten:

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

System is easy but doesn't do the job

Opmerkingen: Started out great but turned into a disaster

Pluspunten:

Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.

Minpunten:

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

solutionreach in hindsight

Opmerkingen: Over all good and helpful, but we found another cheaper - saving money is alway key if we can...

Pluspunten:

Ease of sending paperwork, Premed and other reminders add to patient, text messaging

Minpunten:

having to scan the patient paperwork responses, time/sync response time

Bad billing experince

Opmerkingen: The contract has autorenew . Price giong up. I was told that they bill only credit card and use my credit card with amount they wants to take without any notifications.

Pluspunten:

The same product as other companies. Nothing extra

Minpunten:

last year 2022 was a lot of iteraption with service this yaer 2023 better