Solutionreach

Useful and time saving

Pluspunten:

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Minpunten:

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Used by us since 2014

Opmerkingen: We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pluspunten:

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Minpunten:

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

Good tool

Opmerkingen: At the end we did not appreciate how hard was to cancel the account. After many request and call we were able to

Pluspunten:

We used it in the past but we quickly saw that it was very expensive has gray features but for our small office became pricey

Minpunten:

The price and lack of communication when it came to ending the contract it became very difficult

DO NOT SIGN Up

Opmerkingen: Poor

Pluspunten:

If this product actually works, it is hit or miss.

Minpunten:

Stopped sending reminders for 2-3wks. Glitched and sent way too many reminders, getting many of our customers to complain/reply STOP. Does not autosync as it claims- we have to go in manually to sync the schedule almost everyday and it only updates twice daily so does not capture and reflect changes in a respectable amt of time

Solutionreach elevates our customer service

Opmerkingen: Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Pluspunten:

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Minpunten:

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.