Helpt Nederlandse bedrijven al 15 jaar
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Wat is Solutionreach?

Solutionreach zorgt voor een revolutie in de relatie tussen de patiënt en zorgverlener. Waarom? Dit vanwege hun inzicht. Zorgverleners hebben behoefte aan zinvolle patiëntrelaties. Daarom is er dit toonaangevende platform voor patiëntrelatiebeheer. Weve heeft samengewerkt met 23.000 zorgorganisaties om zorgverleners de tools te geven die ze nodig hebben om patiëntrelaties te maximaliseren en loyaliteit te bevorderen.

Wie gebruikt Solutionreach?

Van een enkele praktijk tot bedrijven op ondernemingsniveau.

Solutionreach Software - 1
Solutionreach Software - 2
Solutionreach Software - 3

Twijfels over Solutionreach? Vergelijk met een populair alternatief

Solutionreach

Solutionreach

3,8 (230)
US$ 329,00
maand
Gratis versie
Gratis proefversie
96
Geen integraties gevonden
3,9 (230)
3,5 (230)
3,6 (230)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
117
Geen integraties gevonden
4,4 (518)
4,0 (518)
3,8 (518)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Voor dit product zijn geen functies beoordeeld door reviewers.
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Reviews over Solutionreach

Gemiddelde score

In totaal
3,8
Gebruiksgemak
3,9
Klantenservice
3,6
Functies
3,8
Prijs-kwaliteitverhouding
3,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Ana Marie
Ana Marie
Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Useful and time saving

5,0 5 jaar geleden

Pluspunten:

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Minpunten:

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

meg
Director of Operations in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Used by us since 2014

4,0 3 jaar geleden

Opmerkingen: We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pluspunten:

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Minpunten:

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

Brittany
Manager of Global Patient Communications in VS
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Non existent customer service

2,0 4 jaar geleden

Opmerkingen: Before I go on please see "cons" section to give an insight in to what we have been dealing with.
In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working. This quickly changed with the non existent and down right unsympathetic "custom support team". Again, refer to "cons".
There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020. For the month of November I would have to reach out at least once a week to try to get someone to get our sync back on track, I would be on hold for ages and it would get fixed and then the next week, back at it again.
I reached out via email to the support team on: 11/06/20, 11/16/20, 11/30/20, 12/03/20 and 12/10/20 with my manager calling in between to find out why our sync module was STILL NOT WORKING and to demand a refund. It is now 01/07/21 and they have not ran a sync since 12/10/20 nor responded to my request for an update which I sent on 01/04/2021. Our patients continue to get out of date reminders or no reminders at all (if they've scheduled since the last sync.) Our no show rate is climbing because of it and I'm left apologizing and explaining to our patients that unfortunately the system that should be helping us all is quite severely BROKEN. We fully intend to cut ties with this company and take our business elsewhere.

Pluspunten:

The two way texting with patients and capability for patients to text photos. I also love the "huddle" feature in conversations that allows you to create private or public groups amongst staff and message each other.

Minpunten:

The deception that after our on boarding specialist got us, well, boarded that we would continue to have a customer service rep. available for us should we run in to any issues with the program itself or questions we might have regarding customization and further training. Thankfully I am a VERY quick learner and I was able to learn the system and it's functions fairly independently as I am the manager of communications as well as "trainer" for this program as well within my office. *non existent syncs *constant lies that someone will reach back out to us with updates regarding anything we have corresponded with them about *absolutely ZERO follow through from "case managers", support technicians or management regarding any issues. *30 minute minimum hold times when calling and days go by after emailing before anyone responds, if they ever do. *not enough room to customize the pre-set templates in the system for our reminders and appointment types (email & text) *promised 4 syncs a day (which is NOT enough for a practice that sees over 200 patients daily) yet we only end up getting maybe 1 or 2 a day so patient's are still receiving reminder information that is out of date, even hours after canceling or rescheduling their appts. *blocking reminders so patient's don't receive out of date reminders because of the undependable sync, yet the blocks are somehow taken off and the patients get reminders for things they aren't supposed to anymore.

Corinne
Office manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Satisfied Customer

5,0 4 maanden geleden

Opmerkingen: It’s like having the extra help that’s needed at the fri t desk

Pluspunten:

Appointment Reminders and texting and real time benefits

Minpunten:

Contract length is not optimal but not a problem

Deb
Dentist owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Solutionreach elevates our customer service

5,0 3 jaar geleden

Opmerkingen: Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Pluspunten:

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Minpunten:

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.

Reactie Solutionreach

3 jaar geleden

Deb, Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review! I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards. Thank you again for taking time out of your busy day to share your experience with us.