Wij helpen bedrijven al 18 jaar
betere software te kiezen
Wat is Lumoa?
De meeste bedrijven gebruiken tegenwoordig NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), online beoordelingen en andere meetinstrumenten om te beoordelen hoe tevreden hun klanten zijn. Maar wat ze missen is een manier om te weten te komen welke acties de cijfers naar boven of naar beneden halen.
Lumoa is een oplossing voor feedbackanalyse die elke interactie met je klanten bekijkt en je vertelt wat je vervolgens moet doen om je bedrijf te laten groeien.
Wie gebruikt Lumoa?
Lumoa is bedoeld voor middelgrote en grote bedrijven die in Europa actief zijn en die duizenden soorten feedback van klanten per jaar verwerken.
Waar kan Lumoa worden geïmplementeerd?
Over de leverancier
- Lumoa
- Opgericht in 2016
Ondersteuning voor Lumoa
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda en nog 84 andere
Talen
Duits, Engels, Fins, Zweeds
prijzen van Lumoa
Beginprijs:
- Ja, heeft een gratis proefversie
- Geen gratis versie
Lumoa heeft geen gratis versie maar biedt wel een gratis proefperiode. Lumoa heeft een betaalde versie vanaf € 629,00/maand.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- Lumoa
- Opgericht in 2016
Ondersteuning voor Lumoa
- Telefonische ondersteuning
- Chatten
Beschikbaar in deze landen
Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda en nog 84 andere
Talen
Duits, Engels, Fins, Zweeds
Video's en afbeeldingen van Lumoa




Functies van Lumoa
Reviews over Lumoa

Lumoa is a great value for money and helps the organization to improve its customer satisfaction
Opmerkingen: Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.
Pluspunten:
1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.
Minpunten:
1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further
Very happy with Lumoa after one year of use
Opmerkingen: All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.
Pluspunten:
It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.
Minpunten:
The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look
Eerder overwogen alternatieven: Gavagai
Redenen om over te stappen op Lumoa: Ease of implementation and experiences from acquaintances
Great employee insights!
Pluspunten:
That we in an easy way could monitor employee engagement.
Minpunten:
Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.
Info at my finger tips
Opmerkingen: Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.
Pluspunten:
The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information
Minpunten:
I need to improve my knowledge and explore its full capabilities.
Eerder overwogen alternatieven: XM for Customer Experience, AskNicely en SurveyMonkey Audience
Redenen om voor Lumoa te kiezen: Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.
Overgestapt van: Ascent360
Redenen om over te stappen op Lumoa: Best value!
Easy to use and great support
Opmerkingen: We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more
Pluspunten:
Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience.
Minpunten:
Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights.
Great platform to manage customer feedback and get an overview of customer experience
Opmerkingen: Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.
Pluspunten:
Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.
Minpunten:
It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.

Super useful CX analytics tool
Opmerkingen: We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful.
Pluspunten:
It gives you a way better overview of your customer feedback and which issues to address.
Minpunten:
As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state.
Reactie Lumoa
5 jaar geleden
Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team.

A huge leap to be able to better understand the critical parts of customer path. Easy to use.
Opmerkingen: It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback.
Pluspunten:
Flexible, advanced analytics, easy to implement.
Minpunten:
Microsoft translator maybe not the best? But it is still good.

Great tool for NPS measurements
Pluspunten:
Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use.
Minpunten:
Still young tool with few missing nice-to-have functionalities.
Reactie Lumoa
6 jaar geleden
Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿

Excellent NPS-tool!
Pluspunten:
We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.
Minpunten:
Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu.
Happy Customer
Pluspunten:
Easy to use and good overview. Very flexible.
Minpunten:
The loading time of the cards/lists etc is to long and I would like more list possibilities.
Nice tool also for a product developer
Pluspunten:
Quick and easy to see user feedback and summary
Minpunten:
The way points are calculated is confusing