--- description: Ontdek de plus- en minpunten van Lumoa en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lumoa - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Lumoa](/software/160860/lumoa) # Lumoa Canonical: https://www.capterra.nl/software/160860/lumoa Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/160860/lumoa?page=2) > Ga van klantfeedback naar actie zonder maar wat te raden. Lumoa analyseert feedback in meer dan 60 talen en in real time. > > Oordeel: score van **4.4/5** door 12 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Lumoa? Lumoa is bedoeld voor middelgrote en grote bedrijven die in Europa actief zijn en die duizenden soorten feedback van klanten per jaar verwerken. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 12 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Netigate - **Opgericht**: 2005 ## Commerciële context - **Beginprijs**: € 629,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Fins, Zweeds - **Beschikbare landen**: Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda, Aruba, Bahama’s, Barbados, Belarus, België, Belize, Bermuda, Bosnië en Herzegovina, Britse Maagdeneilanden, Bulgarije, Canada, Costa Rica, Cuba, Cyprus, Denemarken en 69 meer ## Functies - Aanpasbare formulieren - Activiteitendashboard - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CES-enquêtestructuur - CRM - CSAT-enquêtestructuur - Dashboard - Distributie via meerdere kanalen - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Markeren - Mobiele enquête - NPS van klanten - NPS-enquêtestructuur - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Segmentering - Sentimentanalyse - Taaldetectie - Tekstanalyse - Third-Party Integrations - Trendanalyse - Visuele analyse ## Integraties (20 in totaal) - Decipher - Freshdesk - GENESYS - Giosg - Gmail - Help Scout - HubSpot CRM - Instagram - Intercom - Microsoft Outlook - Salesforce.org Nonprofit Cloud - ServiceNow - SurveyHero - SurveyMonkey - Surveypal ... en 5 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Review management software](https://www.capterra.nl/directory/31024/review-management/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) ## Alternatieven 1. [SurveyLegend](https://www.capterra.nl/software/156752/surveylegend) — 4.6/5 (963 reviews) 2. [Zonka Feedback](https://www.capterra.nl/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 3. [Netigate](https://www.capterra.nl/software/127979/netigate) — 4.6/5 (25 reviews) 4. [Chattermill](https://www.capterra.nl/software/153694/customer-experience-analytics-platform) — 4.5/5 (25 reviews) 5. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" — 5.0/5 > **Mika** | *5 april 2022* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: 1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. > > **Minpunten**: 1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further > > Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. ----- ### "Very happy with Lumoa after one year of use" — 5.0/5 > **kjetil** | *26 oktober 2022* | Logistiek en toeleveringsketen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. > > **Minpunten**: The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look > > All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. ----- ### "Great employee insights\!" — 4.0/5 > **Christian** | *20 april 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: That we in an easy way could monitor employee engagement. > > **Minpunten**: Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. ----- ### "Info at my finger tips" — 5.0/5 > **KEITH** | *4 juni 2020* | Maritiem | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information > > **Minpunten**: I need to improve my knowledge and explore its full capabilities. > > Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. ----- ### "Easy to use and great support" — 4.0/5 > **Linus** | *15 november 2022* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. > > **Minpunten**: Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. > > We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/160860/lumoa?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/160860/lumoa) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens