Productboard

Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

Opmerkingen: We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

Pluspunten:

Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Minpunten:

Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

Overwogen alternatieven: Aha!

Redenen om voor Productboard te kiezen: Well, JIRA isn't really a great tool for roadmap planning and prioritization. So the reality is that we _needed_ to do more strategic product planning, and JIRA didn't cut it.

Overgestapt van: Jira

Redenen om over te stappen op Productboard: Aha! was simply just too much software for what we needed. productboard gave us exactly what we needed at our stage, and was more intuitive to pick up and get going.

Alas! We found our product management solution

Opmerkingen: Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

Pluspunten:

In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Minpunten:

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Overwogen alternatieven: ProductPlan en ProdPad

Redenen om voor Productboard te kiezen: After trying many other solutions we resorted back to spreadsheets. Ultimately, it becomes managed chaos in spreadsheets, so we knew we needed something to fit our growing team. We went back to demoing solutions and productboard fit our needs best.

Overgestapt van: Google Sheets

Redenen om over te stappen op Productboard: See above. All were good, but productboard wound up fitting our specific needs the best. The quick support during our trial period helped seal the deal.

Great for iterating on customer feedback

Opmerkingen: Productboard is a great tool for software companies looking to build a process around their customer feedback.

Pluspunten:

Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature.

Minpunten:

Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it.

Overwogen alternatieven: monday.com, Asana en Notion

Redenen om over te stappen op Productboard: Productboard had the best approach to high-level feature planning, and it has a clear process for managing customer feedback. The Azure Devops integration is a nice bonus.

The billing mechanism of individual plan is awful experience

Opmerkingen: After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

Pluspunten:

It is for sure well thought through tool.

Minpunten:

It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

A simple yet powerful tool for managing and communicating the product roadmap

Opmerkingen: Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.

Pluspunten:

Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Minpunten:

An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

Overwogen alternatieven: Jira, OpenProject en monday.com

Redenen om voor Productboard te kiezen: We could not maintain our product roadmap in a structured way. The release and objective models of productboard were really useful for managing and presenting the data for us.

Overgestapt van: monday.com

Redenen om over te stappen op Productboard: The simple to use interface despite the underlying complex features and aggregations was the biggest selling point for us.