Glew

Glew

door Glew

Wie gebruikt Glew?

Glew provides ecommerce merchants, digital agencies, retailers and B2B sellers a SaaS product and BI platform for analytics, workflow and performance management.

Wat is Glew?

Glew delivers multichannel business intelligence and analytics for ecommerce merchants, digital agencies, retailers and B2B sellers.

With 30+ integrations, Glew lets you see all your data in one place - and get meaningful insights to grow your business through beautiful visualizations, scheduled and automated reports, alerts and more.

What opportunities could you uncover with Glew?

Glew - Details

Glew

https://glew.io/

Opgericht in 2014

Glew - Prijsoverzicht

Glew vanaf US$ 199,00/maand. Glew heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Glew.

Beginprijs

US$ 199,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Glew

BI-tools
Ad-hocrapporten
Belangrijke prestatie-indicatoren (Key Performance Indicators, KPI's)
Benchmarking
Dashboard
Predictieve analyse
Prestatiemeetwaarden
Publiceren en delen
Scorekaarten
Strategische planning
Trend- en probleemindicatoren
Visuele analyse
Winstgevendheidsanalyse

Reviews van Glew

5 van 43 reviews worden weergegeven

In totaal
4.4/5
Gebruiksgemak
4.3/5
Klantenservice
4.3/5
Functies
4.3/5
Waar voor je geld
4.2/5
Jonathan j S.
eCommerce Manager
Sportartikelen, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 16-10-2019

"The best "SNAPSHOT" Solution to Understand your eCommerce Business!"

Opmerkingen: Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect. They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans. This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.

Pluspunten: Glew.io really excels at thing - putting easy to comprehend dashboards at your fingertips with actionable insights for managing your e-commerce business. Whether it's daily reports for you to act on, or delving into rich history of reports for trends forecasts, Glew thrives in merrying in all data from your connected platforms into an easy to understand and customize report. I can quickly see inventory velocity, conversion rate trends, channel marketing gains all coming in from analytics, marketing and CMS system playing together seamlessly. What's best, it's great to share and show snippets to stakeholders with ease, but quickly make custom reports or facet down on the data for your day-to-day to find actionable insights to grow your business. This is all on top a responsive staff and tech support team that has supported us growing from 1 site to 10 sites in less than a year.

Minpunten: Like all aggregator data platforms, not everything is supported or can provide all things to all users. That said, with 3 months on the platform - Glew surprised us by regular adding new integrations and debuting a new one for Salesforce that help complete the complete Stack for us. It's worth noting, Glew does not replace your analytics platforms such as GA, Adobe or built-in reporting with your CMS. It merely enhances them and make the data digestable and multi-faceted by merging all of these sources for new analysis. This does require you have your analytics set-up correctly. So make sure GOALs, KPIs and funnels are configured correctly on the primary system or they will just give you bad data once imported into Glew.

  • Bron van de reviewer 
  • Beoordeeld op 16-10-2019
Nathan B.
Director of Purchasing
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Overall Rating
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 14-2-2020

"Exactly what we needed"

Opmerkingen: For the first six months at my company, we quite literally couldn't export sales data [that contained the SKUs] from Magento. We tried everything. No stones were left unturned. Believe me, I know how crazy that sounds. I was completely dumbfounded and frustrated by this for a long time. Consider the wide array of limitations associated with being unable to export *any* historical sales data... Before I found Glew, I used Google Analytics and a custom purchasing dashboard in Magento. neither of which suited our needs very well.
I have experienced a few issues with Glew and the data veracity and consistent accuracy thereof, but the support team is generally pretty responsive and helpful. Naturally, the more complex the problem, the longer it takes to resolve. The one pain point of Glew is the occasional instability and inaccuracy of data aggregation. Unless I notice sales data that's obviously wrong or new SKUs that are missing, it's highly likely it will fly under the radar, which concerns me. I wish an error code was thrown or a flag raised if data is not aggregating correctly.
Glew was exactly what our company needed and alleviated a few high priority pain points. Everyone in our company receives the daily snapshot, which is an awesome feature. When it comes to sales and purchasing, I cannot think of one question that arose and was unable to be answered by Glew or exportable data from Glew. I, quite literally, use Glew multiple times every single day. Couldn't live without

Pluspunten: - Glew provides much of the data that we were unable to export from Magento in an easily accessible way.
- Even people with little or no Glew experience can navigate and utilize for simple tasks, but the capabilities are vast and the features are robust which opens the door to great insights.
- Bespoke reports can be set to be delivered to your inbox at a specific time.
- The vast majority of data is exportable in CSV format, so even if Glew doesn't have the report you need, you can export the data and make it yourself.

Minpunten: - every time we create new products, they are not automatically included in the next import. I typically have to generate a ticket for the Glew team.
- it is occasionally prone to data aggregation errors . There have been instances where I have noticed sales data is incorrect. With the help of the support team, we always get to the bottom of it, but I wish it was more consistently accurate.

  • Bron van de reviewer 
  • Beoordeeld op 14-2-2020
Nihar K.
VP Business Development & Strategy
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-12-2018

"All in one eCommerce strategy planning machine"

Opmerkingen: As an Shopify Plus Partner agency, our many merchants that are using our white labeled version of the platform (https://analytics.roswellstudios.com) provides a personal touch - which is awesome. We've dubbed it Roswell Analytics (powered by Glew Plus). It solves our merchants main problem: where should I spend my time and money to get the best ROI. Simply put - Glew provides the answer.

Pluspunten: As an executive in the eCommerce ecosystem, I rarely give a platform 5 stars across the board. However when reps from the Glew platform approached me, he didn't try to sell me on the platform, he worked with me to help empower my merchants to understand how the holistic approach to analytics is the only way to strategically advance your KPIs. As a Shopify Plus Partner, Roswell Studios provides design, development AND strategy / consulting. The Glew platform has enabled us to provide a 4th dimension solution to the age old question - what is working, how and why? By connecting a dozen analytics dashboards in one central place, and combining the granular filtering, with profitability gauges (through the input of COGS) - our merchants can assess, with agility, whether to spend more on paid ads, social ads, email marketing, SEO etc. So - instead of having 7 tabs open - exporting to XLS, then using pivot tables and other madness to engage in quantitative analysis - Glew does it for you in a matter of a few clicks. Just connect your eComm platform, Google Analytics, email service provider, Ad Words, Bing Ads, Facebook, Subscription App, Shipping Platform, Rewards Platform etc. - and utilize the built in reports to get going. Custom reports are a cinch. And if our merchants need a more in depth analysis that isn't out of the box - we access MODE to engage in the BI tunnel to create super customized reports (does require development however).

Minpunten: All of the integrations can initially seem intimidating - and then understanding their attribution model (first order attribution: https://glew.io/making-sense-attribution-modeling/) - and making sense of it versus Google's attribution model (last click) when your merchants are married to GA presented some initial challenges. However, reading further into the science / understanding of the attribution models and educating our merchants proved to be difficult, but eventually rewarding.

  • Bron van de reviewer 
  • Beoordeeld op 6-12-2018
Caroline F.
CEo & Founder
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Unrated
  • Waar voor je geld
    Unrated
  • Likelihood to Recommend
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020

"Fantastic CRM & BI Tool"

Opmerkingen: We are solving CRM, customer data, product data and inventory data insights and issues with Glew.

Pluspunten: Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours.

Minpunten: If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R.

  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020
Geverifieerde reviewer
Managing Partner + Business Development
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Overall Rating
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Likelihood to Recommend
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 19-10-2018

"HORRIBLE CUSTOMER SERVICE DO NOT USE "

Opmerkingen: You really don’t want me to write this. Trust me. Just run.

Pluspunten: The interface is easy enough but it leaves you wanting more. My client tried to use this and it provided zero value.

Minpunten: Customer service. Hands down. Not initially, but once you are “closed” forget it. It’s like boiler room.

Antwoord van de leverancier

van Glew op 16-11-2018

Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We do everything we can to ensure each of our clients is successful on our platform, including providing customers with a high level of support, and we appreciate any feedback to help us grow in that regard. If there¿s anything we can do for you in the future, please reach out anytime.

  • Bron van de reviewer 
  • Beoordeeld op 19-10-2018