Aspect Workforce Management

Aspect Workforce Management

door Aspect Software

Wie gebruikt Aspect Workforce Management?

Contactcentra met meer dan 150 agenten die hun personeel gemakkelijk op verschillende locaties, kanalen en vaardigheden willen beheren.

Wat is Aspect Workforce Management?

Aspect Workforce Management is geschikt voor contactcenters met meer dan 150 agenten en voorspelt nauwkeurig oproepvolumes, plant agenten flexibel in op specifieke tijdstippen en volgt de naleving van agenten in realtime. Een moderne grafische gebruikersinterface maakt het eenvoudig te gebruiken voor agenten, leidinggevenden en WFM-medewerkers. Agenten hebben op afstand toegang tot hun planning met mobiele meldingen en een smartphone-app. Beheerders kunnen krachtige "wat als"-scenario's inzetten en ontvangen meldingen wanneer de prestaties buiten de tolerantie vallen. Lokaal, gehost of in de cloud te implementeren.

Aspect Workforce Management - Details

Aspect Software

http://www.aspect.com/

Opgericht in 1973

Aspect Workforce Management - Prijsoverzicht

Aspect Workforce Management heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Aspect Workforce Management.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Aspect Workforce Management

Workforce management software
Beheer van onderaannemers
Budgettering/prognoses
Levenscyclusbeheer van personeel
Personeelsplanning
Prestatiemeetwaarden
Tijd- en aanwezigheidsbeheer
Vaardigheden bijhouden
Variabele werkkrachten
Werkprognoses
Wervingsbeheer

Reviews van Aspect Workforce Management

5 van 232 reviews worden weergegeven

In totaal
4.2/5
Gebruiksgemak
3.9/5
Klantenservice
3.9/5
Functies
4/5
Waar voor je geld
3.8/5
Ellen R.
WFM Analyst
Outsourcing/Offshoring, 10.001+ werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-1-2019

"Excellent Work Force Manegement tool"

Opmerkingen: I have had very good experiences with this product overall. Support when needed, the sheer customization, the overall feel of the program, the time it saves me for various tasks in maximizing my workload each day.

Pluspunten: The software is easy to use, and is very customizable. There is a lot of support when needed. I've used other products before and prefer this software over others because of the multifaceted capabilities of this program

Minpunten: I want to give cons for a much balanced review, however I find it difficult to find anything I dislike about the program. It is so customizable, that if I were to say I didn't prefer the colors, I can customize those too! When I switched over from other programs, Aspect Workforce Management program saved me so much time, and is very easy to use. Tons of time was saved in my workload.

Antwoord van de leverancier

van Aspect Software op 7-1-2019

Thank you for taking the time to review Aspect Workforce Management. We appreciate the detailed feedback and the high marks! -The Aspect Team

  • Bron van de reviewer 
  • Beoordeeld op 4-1-2019
Abad O.
Analyst
Luchtvaart(maatschappijen), 10.001+ werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019

"Great Product, Some improvements needed"

Opmerkingen: Overall it has been a positive experience.

Pluspunten: The program is easy to use and flexible to customize in house and problem solve.

Minpunten: There are some items and limitations with the difference between the mobile workforce and the desktop version that are currently now starting to align but need to better align. Also the processing power of processing thousands of requests seem to cause lots of latency and almost brings the tool to a hault.

  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019
Kris W.
Sr. Manager WFM
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019

"Aspect is King of the Ring!"

Opmerkingen: Rocky at times, but as of the recent change in ownership, we have only had good experiences and interactions.

Pluspunten: Love the new Multi-Channel features that were rolled out with version 18. The flexibility available within the product allows for out of the box thinking, and features that are able to solve for challenges that are unique to an organization. User administration and system automation are key functions that are of great use.

Minpunten: Ease of use in terms of WFO. Some of the layouts are not as simple and intuitive as they could be, especially when it comes to the agent dashboards. Creating a better experience for the agents would really assist in the adoption of WFO's use from an agent perspective.

  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019
Thomas C.
WFM SysAdmin
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 8-5-2017

"Large suite, lots of possibilities"

Opmerkingen: Automation at several levels.. but always looking for more.

Pluspunten: good for manual pattern tracking, fast schedule generation, great for simple break optimization if you IDPs have been keep up-to-date.

Minpunten: We have a ton of groups that need to be maintained. There are still lots of opportunities for increasing efficiency within the software. When I need to do something.. I need to do it for dozens or hundreds of groups.. for dozen's or hundreds of times. This is software... Help us eliminate some more of the tedious work.

Antwoord van de leverancier

van Aspect Software op 2-6-2017

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the fast schedule generation and simple break optimziation, and are sorry that maintaining your groups has not been an easy process.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

  • Bron van de reviewer 
  • Beoordeeld op 8-5-2017
Elvira M.
Senior Specialist
Bankwezen, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 22-9-2018

"Efficient tool for consumer engagement and workforce optimization"

Pluspunten: I think forecasting feature is my most liked feature in Aspect. It saves time and gives the opportunity to react business needs very quickly. Aspect Workforce Management is essential platform for all kind of businesses. In order to be successful in the market you need to make sales and of course for high sales you need many customers. In orders to gain many customers the key factor is customer satisfaction. Aspect Workforce Management helps businesses to reach high customer satisfaction with less effort. Aspect gains it with a lot of rich features and smart predictions.

Minpunten: What I dislike is speed problem on Aspect servers. It is not permanent problem but sometimes you can observe overloading and as a result response rate of running tasks slows down due to high volume of requests to server.

Antwoord van de leverancier

van Aspect Software op 24-9-2018

Elvira, thank you for taking the time to review Aspect Workforce Management and the high rating! We are so glad you like the forecasting and that it helps you to reach high customer service with less effort. We also appreciate your feedback on the speed of the system which could be due to WFM or due other network constraints as well. We appreciate the feedback and will forward it on to our product team. -Aspect Software

  • Bron van de reviewer 
  • Beoordeeld op 22-9-2018