Wie gebruikt deze software?

The pest control industry

Gemiddelde scores

24 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 4.5 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Nee
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Briostack
  • http://briostack.com/
  • Opgericht in 2011

Over Briostack

We are a Pest Control Software Company that can help automate your business and save you time and money. Plus, your customers will love you. Guaranteed!
Our software is designed to automate scheduling, reminders, billing, and much more. We started when a Utah pest control owner wanted to further automate his pest control business but couldn't find a solution. Thats when he created Briostack.
Our mission is to deliver services and products that are so good, nobody can offer a close substitute.

Functies van Briostack

  • Factureren
  • Geschiedenis van klantenservice
  • Inventarisatie
  • Mobiele toegang
  • Offertes
  • Ongediertebestrijding bijhouden
  • Pesticidegebruik bijhouden
  • Plannen
  • Vastgoedlay-out
  • Verzendbeheer
  • Wagenparkbeheer

De nuttigste reviews van Briostack

I am very happy that I chose Briostack for my software upgrade!

Beoordeeld op 22-2-2018
Stephanie M.
V. Pres. / Owner
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld

Pluspunten: The software is feature rich without making the software so complicated that you have to attend a multi-day seminar to understand it. Briostack assigns you an on-boarding team that walks you through the entire set up process, the help desk is available for troubleshooting, and your account representative is there for ideas, changes, and support. Their pricing is simple and easy to understand (no hidden vault fees, customer support fees, etc.) I love the automatic notification process that can occur by phone (robo- or personal recorded message) by text or by email. If you are a company that offers many different services, then your notifications can be personalized to each service type! The automatic payment features, payment plan features, and ease of billing are fantastic. Did I mention, how simple and streamlined the technician app is??? It is so simple to use, that even the technicians that are "not so tech-savvy" will love it! The star rating communication that has poured in from our customers after the appointments are completed have really motivated the team to stay on their "A" game. Our customers and team members have given us a thumbs up on this software change!!

Minpunten: 1. Monochromatic screen coloration (would love to see color coded tabs/ sections.)
2. Would love to see a "find customer" box on the web page no matter which tab you are in.
Please note that my account rep. asked me for my "cons" and is submitting them. The 2 items listed above may be used in the software update. (That's the kind of company they are.... they want your feedback)

Feature Rich with responsive, friendly customer service

Beoordeeld op 1-10-2019
Andrea M.
CFO
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting.

Pluspunten: What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too.

Minpunten: It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request.

Amazing, time-saving software!

Beoordeeld op 31-1-2018
Jeff S.
Owner
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld

Opmerkingen: I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.

Pluspunten: The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything!

RUN away don't Walk!

Beoordeeld op 1-8-2019
Allen S.
General Manager
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
1/5
In totaal
1 / 5
Gebruiksgemak
1 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
1 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.

Pluspunten: We decided to use this company based on their sales presentation. The functions looked great and they were very friendly. They indicated to us that a pest control technician had designed it which made sense to us. Bad Choice

Minpunten: Horribly heavy and difficult to use! Nothing is intuitive! Worse program we have ever used quite frankly. My office manager was literally crying one day because she thought she was too dumb to operate this program. The help desk is always friendly but they are too techy they speak a completely different language.

Like any other new software once you start using it it starts to get easier.

Beoordeeld op 12-6-2017
Lynne B.
Office manager
Milieudiensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Much better software than what I was using and less time spent doing paperwork.

Pluspunten: We were spending 20 plus hours a week on just paperwork and invoicing. We now spend about 5 hours. Big thanks to the customer rep for all your help!! You guys are awesome.

Minpunten: set up is time-consuming but once it is in the system it does get easier. Well worth the time. I do wish it had a multi-line feature on the regular invoice. We do have customers that have multiple houses etc that need a break down on each INVOICE and the statement is NOT always the way to go for us. Wish you'll could come up with a way to add lines to an invoice that would be great!

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