--- description: Ontdek de plus- en minpunten van Formilla.com en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Formilla.com - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Formilla.com](/software/159670/formilla-com) # Formilla.com Canonical: https://www.capterra.nl/software/159670/formilla-com Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/159670/formilla-com?page=2) > Formilla.com is een toonaangevende leverancier van klantberichtensoftware voor verkoop, marketing en ondersteuning. Livechat, e-mail en in-app-pakket. > > Oordeel: score van **4.8/5** door 29 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Formilla.com? Formilla.com ondersteunt de behoeften van klanten uit alle sectoren over de hele wereld, waaronder professionele diensten (bijv. juridisch, medisch, vastgoed, enz.), e-commerce en kleine en middelgrote bedrijven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 29 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Formilla.com - **Locatie**: Las Vegas, VS - **Opgericht**: 2010 ## Commerciële context - **Beginprijs**: US$ 24,99 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Aanpasbare branding - Autoresponders - Chatbot - Consumentgericht chatten in realtime - Geotargeting - Klantenondersteuning - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Third-Party Integrations - Transcripten/chatgeschiedenis ## Ondersteuningsopties - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Chatbot software](https://www.capterra.nl/directory/32448/chatbot/software) ## Alternatieven 1. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Crisp](https://www.capterra.nl/software/151292/crisp) — 4.6/5 (147 reviews) 3. [Zipchat](https://www.capterra.nl/software/1056535/zipchat) — 4.8/5 (26 reviews) 4. [Freshchat](https://www.capterra.nl/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Intercom](https://www.capterra.nl/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Nice apply" — 5.0/5 > **Stéphane** | *11 februari 2019* | Professionele training en coaching | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy to use, visual and it's instantaneous > > **Minpunten**: May be le prise but, I dit'nt compare with competitors > > Very good ----- ### "Easy integration, and great company\!" — 5.0/5 > **Kathy** | *15 april 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. > > **Minpunten**: We have not requirements for a customer-interface chat tool that Formilla does not provide. > > I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. ----- ### "Formilla review" — 4.0/5 > **Geverifieerde reviewer** | *21 november 2018* | Marktonderzoek | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. > > **Minpunten**: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website ----- ### "This is a great tool for customer engagement\!" — 5.0/5 > **Kit** | *9 mei 2018* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy\! > > **Minpunten**: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) > > We recommend this application to our clients. ----- ### "Amazing" — 4.0/5 > **Precision** | *19 februari 2018* > > **Pluspunten**: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. > > **Minpunten**: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/159670/formilla-com?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/159670/formilla-com) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens