
Wie gebruikt Dixa?
Dixa is voor bedrijven van elke omvang over de hele wereld. Dit product biedt oplossingen voor alle klantgerichte teams, of je nu een klein bedrijf, een callcenter of een volwaardig contactcenter bent.
Wat is Dixa?
Dixa is het platform voor klantvriendschap met realtime gesprekken tussen merken en hun klanten. Dixa is ontworpen met eenvoud en gebruiksgemak in gedachten en stelt klantgerichte teams in staat vanaf één scherm directe persoonlijke ondersteuning te bieden via telefoon, e-mail en chatten en sociale media. Verkrijg realtime prestatiestatistieken, intelligente routering, automatiseringen, integraties en nog veel meer. Probeer het gratis uit, of plan een demo om te zien hoe Dixa de ervaring van jouw medewerkers en klanten kan verbeteren!
Dixa - Details
Dixa
https://dixa.com
Opgericht in 2015











Dixa - prijsoverzicht
Dixa heeft geen gratis versie en biedt geen gratis proefperiode. Dixa betaalde versie vanaf US$ 99,00/maand.
Beginprijs
US$ 99,00/maand
Gratis versie
Nee
Gratis proef
Nee
Dixa - implementatie en ondersteuning
Ondersteuning
- 24/7 (contact met medewerker)
- Online
Implementatie
- Geïnstalleerd - Mac
- Cloud, SaaS, Web
- Geïnstalleerd - Windows
Training
- Persoonlijk
- Live online
- Documentatie
Functies van Dixa
Callcenter software
- Campagnebehee
- Escalatiebeheer
- Gemengd callcenter
- Handmatig kiessysteem
- Inbound callcenter
- Interactive Voice Response (IVR)
- Oproepen opnemen
- Oproepregistratie
- Oproepscripts
- Outbound callcenter
- Predictief kiezen
- Progressief kiessysteem
- Rapportage en analyse
- Realtime chatten
- Wachtrijbeheer
Customer engagement software
- Analyse
- Communicatiebeheer
- Communitybeheer
- Contentsyndicatie
- Gamification
- Live chatten
- Opzeggingenbeheer
- Verzamelen van feedback
- Video-inhoud
Customer experience software
- Analyse
- Beheer van enquêtes/peilingen
- Beheer van negatieve feedback
- Dashboard
- Gegevensverzameling via meerdere kanalen
- Kennisbeheer
- Klantensegmenten
- Predictieve analyse
- Sentimentanalyse
- Tekstanalyse
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
Klantenservice software
- Afsprakenbeheer
- Callcenterbeheer
- E-mailbeheer
- Enquêtes en feedback
- Integratie van sociale media
- Kennisbank
- Live chatten
- Prestatiemeetwaarden
- Virtuele assistent
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Telefonie software
- Automatische nummerkiezer
- Callcenterbeheer
- Contactenbeheer
- Controle van oproepen
- IVR en spraakherkenning
- Predictief kiezen
- Rapportage en analyse
- Telemarketingbeheer
- VoIP
Thuiswerksoftware
- Activiteiten van werknemers monitoren
- Beheer van vergaderingen
- Elektronische handtekening
- Externe ondersteuning
- Externe toegang
- Live chatten
- Samenwerking
- Softphone
- Taakbeheer
- Tijdzones bijhouden
- Videochat
- Webvergaderen
Dixa alternatieven
Meer alternatieven voor DixaReviews van Dixa
Lees alle reviewsTotaalscore
Gemiddelde score

Luimer D.
-
Totaalscore5 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit3 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld4 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 29-4-2018
"Excellent performance"
Opmerkingen: We have compacted better in the work
Pluspunten: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Minpunten: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit
Antwoord van de leverancier
van Dixa op 2-5-2018
Thank you for your review, Luimer!
- Bron van de reviewer
- Beoordeeld op 29-4-2018
Jonas J.
-
Totaalscore4 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld4 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 20-3-2019
"All in one place"
Opmerkingen:
We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.
Pluspunten:
We have been using the Dixa software for a year now and are very satisfied to have implemented the
move to this platform. Using the software has reduced the disarray that is commonly caused by having
separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook
Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to
routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in
a timely and efficient manner by the most suitable agents to meet the customers’ needs.
Minpunten:
Having used Dixa over the past year, we have experienced some of the following issues:
We could not use the software to call some of our contact numbers;
Some of the customer correspondence would not be delivered properly and we would only see
an empty file;
Not all customers could see the attached files, or we would not be able to attach files our end.
The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is
now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the
everyday tasks more productively and with less complications.
Antwoord van de leverancier
van Dixa op 27-3-2019
Hi Jonas,
Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)
- Bron van de reviewer
- Beoordeeld op 20-3-2019
Geverifieerde reviewer
-
Totaalscore1 /5
-
Gebruiksgemak1 /5
-
Functies en functionaliteit1 /5
-
Klantenondersteuning1 /5
-
Waar voor je geld1 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Bron: GetApp
- Beoordeeld op 9-10-2020
"Scam"
Pluspunten: Features were decent. Setup was painless for the most part.
Minpunten: They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!
- Bron van de reviewer
- Bron: GetApp
- Beoordeeld op 9-10-2020
Elizabeth S.
-
Totaalscore5 /5
-
Gebruiksgemak5 /5
-
Functies en functionaliteit5 /5
-
Klantenondersteuning5 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 16-8-2017
"Cheap, efficient and all about customization, this is what I can say about using Dixa."
Opmerkingen: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
Pluspunten:
We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)
Minpunten: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Antwoord van de leverancier
van Dixa op 17-8-2017
Thanks for the great review, Elizabeth!
- Bron van de reviewer
- Beoordeeld op 16-8-2017
Mark E.
-
Totaalscore4 /5
-
Gebruiksgemak4 /5
-
Functies en functionaliteit4 /5
-
Klantenondersteuning4 /5
-
Waar voor je geld5 /5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 25-3-2019
"Phone system with a twist"
Opmerkingen: Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Pluspunten: I have grown to like the platform as it works almost like a ticketing system with phone calls.
Minpunten: You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.
Antwoord van de leverancier
van Dixa op 27-3-2019
Hi Mark,
Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
- Bron van de reviewer
- Beoordeeld op 25-3-2019