Thematic

Wie gebruikt Thematic?

Snelgroeiende bedrijven met datagedreven teams. Agile bedrijven die een digitale transformatie ondergaan. Bedrijven met complexe aanbiedingen of talrijke producten. Marktplaatsen, technologiebedrijven, financiën.

Wat is Thematic?

Thematic levert klantfeedbackanalyse voor datagedreven teams die gepassioneerd zijn over het verbeteren van klant- en productervaring. De bekroonde AI signaleert opkomende thema's in de feedback die wordt verzameld uit enquêtes, reviews, live chat en klachten.
De visualisaties beantwoorden vragen zoals "Waarom is mijn NPS gedaald?", "Heeft mijn initiatief gewerkt?", "Waarom hebben we klantverloop?" of "Waar moeten we ons op concentreren om de klantervaring te verbeteren en het contactcentervolume te verminderen?"

Thematic - Details

Thematic

http://www.getthematic.com/

Opgericht in 2015

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Vergelijk Thematic met soortgelijke producten

Vanaf

US$ 500,00/maand
US$ 20,00/maand
US$ 10,00/maand
US$ 89,00/maand

Gratis versie

Gratis versie Ja
Gratis versie Ja
Gratis versie Ja
Gratis versie Nee

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Nee

Thematic - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Veelgestelde vragen/forum
  • Kennisbank
  • Telefonische ondersteuning
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Mac (desktop)
  • Windows (desktop)

Training

  • Persoonlijk
  • Live online
  • Video's

Functies van Thematic

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van meerdere kanalen
  • Beheer van negatieve feedback
  • Bewaking
  • CRM
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Dashboard
  • E-mailbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Integraties van derden
  • Kennisbeheer
  • Klantensegmenten
  • Live chatten
  • Markeren
  • Predictieve analyse
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Scores en reviews
  • Sentimentanalyse
  • Slepen en neerzetten
  • Tekstanalyse
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Widgets
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Customer experience software

  • 360-gradenfeedback
  • AI/machine learning
  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aanpasbare vragen
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Bewaking
  • CES-enquêtestructuur
  • CRM
  • CSAT-enquêtestructuur
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Customer journey mapping
  • E-mailbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Integraties van derden
  • Klantendatabase
  • Klantensegmenten
  • Markeren
  • NPS-enquêtestructuur
  • Opmerkingen/notities
  • Oproepen rapporteren
  • Prestatiemeetwaarden
  • Proces- en workflowautomatisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Scores en reviews
  • Sentimentanalyse
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Sms-berichten
  • Toegangsopties/machtigingen
  • Toezicht houden op klachten
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Widgets
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Customer satisfaction software

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Activiteiten volgen
  • Activiteitendashboard
  • Ad-hocanalyse
  • Analyse van gebruikersonderzoek
  • Annotaties
  • Beheer van gegevensopslag
  • Bewaking
  • Categoriseren/Groeperen
  • Computergestuurd coderen
  • Datacodering
  • Eenmalige aanmelding
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevens verzamelen
  • Gegevensvisualisatie
  • Integraties van derden
  • Kwalitatief vergelijkende analyse
  • Kwantitatieve analyse
  • Markeren
  • Media-analyse
  • Meerdere gegevensbronnen
  • Multimedia-ondersteuning
  • Onderzoek met diverse methoden
  • Predictieve analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Samenwerkingstools
  • Sentimentanalyse
  • Slepen en neerzetten
  • Statistische analyse
  • Tekstanalyse
  • Toegangsopties/machtigingen
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Websiteanalyse
  • Zoeken/filteren

Bekijk de volledige lijst van Kwalitatieve data-analyse software

  • API
  • Aanpasbare rapporten
  • Activiteitendashboard
  • Analyse van klantenservices
  • Beheer van klantervaringen
  • Beheer van meerdere kanalen
  • Benchmarking
  • Booleaans zoeken
  • Categoriseren/Groeperen
  • Configureerbare workflow
  • Contentbeheer
  • Dashboards maken
  • Documentbeheer
  • Eenmalige aanmelding
  • Filteren
  • Gegevens importeren en exporteren
  • Gegevens vastleggen en overdragen
  • Gegevensextractie
  • Gegevensverificatie
  • Gegevensvisualisatie
  • Integraties van derden
  • Klantensegmenten
  • Klantprofielen
  • Markeren
  • Meerdere gegevensbronnen
  • Metadatabeheer
  • Natuurlijke zoektaal
  • Opmerkingen/notities
  • Predictieve analyse
  • Predictieve modellering
  • Prognoses
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime meldingen
  • Samenvattingen
  • Semantisch zoeken
  • Sentimentanalyse
  • Taaldetectie
  • Taxonomieclassificatie
  • Tekstanalyse
  • Themaclustering
  • Trendanalyse
  • Uitgavenanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Weergave van grafische gegevens
  • Workflowbeheer
  • XML / RSS
  • Zoeken in gehele tekst
  • Zoeken/filteren

Bekijk de volledige lijst van Text mining software

Thematic alternatieven

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Reviews van Thematic

Read all 15 reviews

Gemiddelde score

In totaal
4,9
Gebruiksgemak
4,7
Klantenservice
5
Functies
4,7
Waar voor je geld
4,9

Reviews op basis van score

5
14
4
1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >10.001
Stephanie M.
Stephanie M.
Senior Account Executive
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 1-7-2020

"Very user friendly product that gives results!"

Pluspunten: Thematic is extremely user friendly, which is why my company, MMGY Global, decided to parter with their team when we were selecting a software to help our client easily review consumer product data. Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify product issues and easily resolve them. The software also helped my company and client when it came to deciding what marketing messaging would most resonate with our clientele by pulling out key words from the reviews our customers were actually saying about our product. I would absolutely recommend Thematic and the team to anyone looking for a software that can quickly analyze large amounts of consumer data.

Minpunten: Though the Thematic team did do a lot of heavy lifting getting the software setup, there is a fair amount of work the client needs to do in the beginning in order to make sure the software picks-up on certain factors that you may want to measure, such as 'branded terms.' You'll likely be making updates for a while to get the software to recognize key words you need it to pick-up on/how the software pools data into different sections, but lucky the UI is extremely easy to navigate and the Thematic team is super helpful when it comes to this!

  • Bron van de reviewer 
  • Beoordeeld op 1-7-2020
Desmond M.
Chief Executive Officer
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 25-3-2021

"Thematic has opened our eyes to a whole new world"

Opmerkingen: The team at Thematic have been a pleasure to deal with, start to finish. They are passionate about their product (most are former clients / users). They believe in what they are doing. And they are always on the lookout for new areas to improve. Being part of the Thematic "ecosystem" has been a great help for me personally. I've tapped into new networks and learned about things I never would have before. The software makes sense. It is easy to use (after you spend time learning it properly!). It can be deployed stand alone or it can be integrated with other solutions (V important for us). Overall, a great solution backed by an amazing team. Very happy we found it!

Pluspunten: We selected Thematic to be our partner after reviewing and assessing multiple vendors and options over a 3 year period. Cost, value for money, accuracy, reliability, service and support were critical and on those points, Thematic delivers. We especially like how transparent the solution is. Our clients shy away from "black boxes" and need to understand (and trust) the science behind the art. With Thematic, we've been able to add significant value to our existing client relationships. We've found new (and often surprising) insights. And most importantly, we've been able to demonstrate, with real evidence, exactly how much of an impact specific issues customers mention have on their experiences and care. Thematic has enabled us to turn questions into answers within seconds. We've been able to tell our clients EXACTLY what they need to focus on and they've been able to measure EXACTLY what the impact of their work / initiatives has been. Understanding / analysing comments "at scale" has been a perennial challenge and the focus (pre Thematic) was on the squeaky wheel (i.e. whichever manager / client moaned the most / loudest). With Thematic, we have an evidence-based framework so the right things get done at the right time for the right reasons. That's been huge.

Minpunten: It took us longer than we would have liked to "train" the software in the initial setup phase. It also took a lot of "hands on" time for us to fully appreciate the value the solution has and being able to share this knowledge with time poor customers so they can use the platform independently has been challenging at times. Thematic have improved the interface and knowledge base significantly since we started and are always on hand to help so even though we had these challenges, they've been manageable and worth the "pain" to get where we are at today.

  • Bron van de reviewer 
  • Beoordeeld op 25-3-2021
Jenny W.
Customer Insights Specialist
Nutsbedrijven, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 17-12-2020

"Thematic - review."

Pluspunten: Thematic is very easy to use and I have been able to present customer feedback to different parts of the business in a much shorter timeframe than would have been possible.
I have really appreciated the support of Thematic's Customer Success person who showed me some possibilities for building new dashboards and automating manual work which has been fantastic.

Minpunten: I'm always a bit old school about reading customer feedback given that they have taken the time to write it. Although in saying that. I do find it easy to read and find feedback using the tool.

  • Bron van de reviewer 
  • Beoordeeld op 17-12-2020
William D.
UX Design Manager
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-11-2020

"Thematic makes scattered verbatim data meaningful and visual for decision makers."

Opmerkingen: the team are awesome and the [SENSITIVE CONTENT HIDDEN] actively joins and follows up on calls and equally passionate about organisations making better use of data (Quant and Qual) and in turn make better decisions. For a product development context, Thematic does more than just assist with prioritisation. It helps inspire people to take things into the development pipeline with the data and justification of the prioritisation.

Pluspunten: It automates and repeats the already good work by a UX researcher the first time around. Plus puts the results in the face of the decision-makers (PMs & DMs) asap and monitor those insights over time. I loved the out of the box nature to visualise data in a way that enables meaning and insights immediately. The ability to drill down into themes for further analysis enables almost live decision making with product and development managers on the areas that most matter to customers.

Minpunten: There isn't much to not like here. Additional would be to include Google or other Analytics data integration to provide confidence to marketers and executives in the organisation. I believe there is a way to do this and look forward to testing this approach more in the future.

Antwoord van de leverancier

van Thematic op 17-12-2020

Thanks so much for this thorough review! Really appreciate the time you took to share your experience. Team is delighted to see such feedback!

  • Bron van de reviewer 
  • Beoordeeld op 20-11-2020
Geverifieerde reviewer
Customer Experience Designer
Olie en energie, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-1-2019

"Fantastic platform - highly recommend!"

Opmerkingen: Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.

Pluspunten: Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics. Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business. The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.

Minpunten: Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.

  • Bron van de reviewer 
  • Beoordeeld op 26-1-2019