Ebsta

Ebsta

door Ebsta

Wie gebruikt Ebsta?

Ebsta wordt gebruikt door teams van marketing, verkoop en klantenservice om de klantenbinding te stimuleren. Ebsta integreert momenteel met Salesforce, Gmail en Google Calendar.

Wat is Ebsta?

Ebsta stelt duizenden bedrijven in staat om klantenbinding op grote schaal te stimuleren. Ebsta's Customer Intelligence Platform integreert naadloos met Salesforce, e-mails en agenda's om automatisch je bedrijfsnetwerk te ontgrendelen, gepersonaliseerde ritmes te creëren, betrokkenheid in real time te volgen, klantenbinding te scoren en teamprestaties te meten. De Chrome-extensie van Ebsta zit boordevol functies om de productiviteit te verhogen – inclusief Salesforce-integratie, e-mailtracking, later verzenden en vergaderplanning.

Ebsta - Details

Ebsta

http://www.ebsta.com

Opgericht in 2009

Ebsta - Prijsoverzicht

Ebsta vanaf US$ 30,00/maand. Ebsta heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Ebsta.

Beginprijs

US$ 30,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Ebsta

Customer engagement software
Analyse
Communicatiebeheer
Communitybeheer
Contentsyndicatie
Gamification
Live chatten
Opzeggingenbeheer
Verzamelen van feedback
Video-inhoud
Beheer van doelstellingen en quota
Beheer van vergaderingen
Beheer van voorstellen
Contactenbeheer
Contentbeheer
Documentbeheer
Leads beheren
Presentatiebeheer
Prestatiebeheer
Samenwerking
Territoriumbeheer
Trainingsbeheer

Reviews van Ebsta

5 van 100 reviews worden weergegeven

In totaal
4.8/5
Gebruiksgemak
4.8/5
Klantenservice
4.6/5
Functies
4.6/5
Waar voor je geld
4.6/5

Ebsta is the email tracking buddy!

Beoordeeld op 30-8-2018
Eman J.
Recruiting Coordinator
Outsourcing/Offshoring, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Pluspunten: I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Minpunten: What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

An essential if you work with Gmail and Salesforce

Beoordeeld op 23-1-2020
Adrian S.
Admin
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Great

Pluspunten: As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity.
One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta.
The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view.

Minpunten: Manually creating leads and contacts that don't sync because they're not already in SF.
The "Create Record" option could be more intuituve.

Ebsta makes managing my day to day easier

Beoordeeld op 24-1-2020
Curt W.
Sales
Biotechnologie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Ebsta allows us to mangage and multiple touch and long sales cycle more confidently.

Pluspunten: I have been using Ebsta Inbox for over two years and it is crucial to my daily workflow. It eliminates the need for me to organize my inbox and rely on my memory to recall followups. We have it hooked to Salesforce.com and it is provides enormous peace of mind to know that I am looking at the entire communication history of a prospect/customer when I am viewing their Contact record. And it is easy to use and administer.

Minpunten: I would prefer better reporting around the Cadence functionality

Ebsta is a great tool for the recruiting industry!

Beoordeeld op 2-4-2018
Jessica R.
Client Services Manager
13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
3/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
3/5
Klantenondersteuning
2/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: If you can afford the cost it and enforce that your users are accessing it and using it to the full extent it can really streamline your work and make your entire team much more efficient. I would estimate that a recruiter who is loading 30 new contacts a week to their database would save around 2-3 hours per week using the entire Ebsta suite.

Pluspunten: -Ebsta helps link contact information from anywhere on the web to your database (we use Bullhorn) making you super efficient
-It is easy to use and offers online help and guides so any level user can easily navigate
-Connects to Outlook and Word to easily capture data and populate your database with little effort on your part.
-Provides ability to quickly navigate from websites to your database with one click
-Keeps data in database fresh as you are able to pull updates from the web

Minpunten: - The cost for Ebsta is pretty high. To really get the benefit you have to purchase all 3 of their toolbars (they have one for email, one for word and one for the internet) and charging separately for each so that adds up. Also it's a fee per user so you are paying three costs per each employee -- and again for it to be worth it you really need to purchase all three and everyone on your team must have their own.

Saving Time

Beoordeeld op 26-11-2019
Chris H.
President and Founder
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We eliminated the lost productivity from going back and forth between our ATS and the Resume Boards resulting in a significant Time Savings!

Pluspunten: EBSTA allows us to save time while adding people to our Bullhorn Applicant Tracking System from LinkedIn and Dice. It also simplifies adding Notes, updating Candidate Resumes and editing a Candidate Records without leaving LinkedIn or Dice. We figure it save us about 135 man-hours per year.

Minpunten: We have not found any issues with EBSTA.