HotelRunner

Good value for m but still much to do

Pluspunten:

As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Minpunten:

There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

User friendly & strongly recommended

Opmerkingen: when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.

Pluspunten:

very easy to use, quite enough features for a hotel, succesful and quick support

Minpunten:

support desk or call center should be 7/24 reachable

Avoid at all costs. No customer Service. It will keep overbook your property.

Opmerkingen: I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.

Pluspunten:

nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....

Minpunten:

i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....

User Friendly Channel Manager & A Modern Reservation Module

Pluspunten:

It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.

Minpunten:

Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.

Very easy to use. Connects us to world

Pluspunten:

As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them

Minpunten:

easy and fast to update availability at all the sites.