Helpt Nederlandse bedrijven al 15 jaar
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Wat is Cloudbeds?

Cloudbeds is een gebruiksvriendelijk pakket voor accommodatiebeheer die hoteliers en gastheren een gecentraliseerde oplossing biedt om hun accommodatie eenvoudig en effectief te beheren. Met Cloudbeds heb je één aanmelding en één systeem dat altijd gesynchroniseerd is. Deze suite omvat een PMS, reserveringssysteem, kanaalbeheerder met 300+ verbindingen, tool voor opbrengstbeheer en betalingen. Deze oplossing wordt vertrouwd door duizenden gastheren in meer dan 148 landen, en helpt klanten om meer reserveringen en meer tevreden gasten te krijgen.

Wie gebruikt Cloudbeds?

Cloudbeds is ontworpen om het leven van zelfstandige eigenaren van onroerend goed te verbeteren, waaronder, maar niet beperkt tot: hotels, hostels, bed & breakfasts, herbergen, vakantiehuizen, appartementen, campings en meer.

Cloudbeds Software - 1
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Twijfels over Cloudbeds? Vergelijk met een populair alternatief

Cloudbeds

Cloudbeds

4,4 (323)
US$ 100,00
maand
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Gratis proefversie
92
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4,3 (323)
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VS.
Beginprijs
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Functies
Integraties
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135
24
4,1 (2.255)
4,2 (2.255)
4,2 (2.255)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Cloudbeds

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Shen
Shen
Director in Maleisië
Geverifieerde LinkedIn-gebruiker
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overall recommended but hope you can make some improvements

5,0 4 jaar geleden

Pluspunten:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Minpunten:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Carl
Owner in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Cloudbeds, easy to use, very functional.

5,0 2 jaar geleden

Opmerkingen: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pluspunten:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Minpunten:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Reactie Cloudbeds

2 jaar geleden

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

Karin
Owner in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Customer Service

3,0 4 weken geleden Nieuw

Opmerkingen: Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!

Pluspunten:

Customer service was great when I signed up and it was great for about a year.

Minpunten:

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Reactie Cloudbeds

vorige week

Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds

Oriana
Manager in Brazilië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We have become loyal clients

5,0 2 jaar geleden

Opmerkingen: I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Pluspunten:

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff.

Minpunten:

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Reactie Cloudbeds

2 jaar geleden

Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come. With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news!

Richard
Owner in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Happy hotelier finds peace and harmony with Cloudbeds!

5,0 2 jaar geleden

Opmerkingen: Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Pluspunten:

Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Minpunten:

I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Reactie Cloudbeds

2 jaar geleden

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.