Cloudbeds
Wat is Cloudbeds?
Cloudbeds is een gebruiksvriendelijk pakket voor accommodatiebeheer die hoteliers en gastheren een gecentraliseerde oplossing biedt om hun accommodatie eenvoudig en effectief te beheren. Met Cloudbeds heb je één aanmelding en één systeem dat altijd gesynchroniseerd is. Deze suite omvat een PMS, reserveringssysteem, kanaalbeheerder met 300+ verbindingen, tool voor opbrengstbeheer en betalingen. Deze oplossing wordt vertrouwd door duizenden gastheren in meer dan 148 landen, en helpt klanten om meer reserveringen en meer tevreden gasten te krijgen.
Wie gebruikt Cloudbeds?
Cloudbeds is ontworpen om het leven van zelfstandige eigenaren van onroerend goed te verbeteren, waaronder, maar niet beperkt tot: hotels, hostels, bed & breakfasts, herbergen, vakantiehuizen, appartementen, campings en meer.
Twijfels over Cloudbeds?
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Cloudbeds
Andere goede alternatieven voor Cloudbeds
Reviews over Cloudbeds
Shen
Overall recommended but hope you can make some improvements
Pluspunten:
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
Minpunten:
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
Carl
Overwogen alternatieven:
Cloudbeds, easy to use, very functional.
Opmerkingen: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).
Pluspunten:
It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.
Minpunten:
There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.
Reactie Cloudbeds
12 maanden geleden
Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.
Koriynne
Lack of Customer Service Support
Opmerkingen: It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything!
Pluspunten:
Its not a complicated system, and rather easy to use.
Minpunten:
The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?
Reactie Cloudbeds
2 maanden geleden
Hi Koriynne, Thank you for taking the time to share your feedback. The team has reached out to you to discuss your concerns. Regards, Cloudbeds
Julieann
Overwogen alternatieven:
Disgusting customer service
Opmerkingen: For 3 years I have persevered 😣 now I am done and do not recommend
Pluspunten:
The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia
Minpunten:
The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account
Reactie Cloudbeds
5 dagen geleden
Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds
Sam
Customer Service is the key!
Opmerkingen: We had experienced some double bookings when we were trying to manage our channels on our own...we have had NONE since employing the Cloudbeds system.
Pluspunten:
We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct.
Minpunten:
We are disappointed that there is not an app for use on our cellphones.
Reactie Cloudbeds
4 maanden geleden
Hi Sam, Thanks very much for your valuable feedback. We are thrilled that you are satisfied with our products and services. We hear you regarding a mobile app, and we have relayed your feedback to our product development team. Thanks once again for taking the time to submit your review, and we look forward to our continued work together. Warm regards, The Cloudbeds Team
