Wie gebruikt deze software?

Small to medium size business

Gemiddelde scores

47 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.3 / 5
  • Klantenservice 4.8 / 5
  • Functies 4.3 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Nee
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren

Leveranciergegevens

  • RB Retail and Service Software
  • http://www.rbcontrolsystems.com/
  • Opgericht in 2003

Over RB Retail and Service Solutions

RB Retail and Service Solutions gives business owners the tools to be successful. We have the software solution for your business, whether you operate multiple locations, one service route, or anything in between.

Functies van RB Retail and Service Solutions

  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Beheer van cadeaubonnen
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Touchscreen
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce

De nuttigste reviews van RB Retail and Service Solutions

Awesome. Exceeded expectations.

Beoordeeld op 27-3-2018
Jerrad K.
Manager
Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

Pluspunten: It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

Minpunten: That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

Not the best support for larger implementations

Beoordeeld op 11-11-2019
Vincent S.
Owner
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing.

Pluspunten: Works well when it is operational. typically problem free. Has all of the features a pool store would need.

Minpunten: The pool company is 100% dependent on the vendor for support and/or moving this to a new PC/Server. RB Support dictates to the pool store on how the migrations will be performed and scheduled regardless of the pool stores preferences. We have a larger implementation with a chain of stores and our setup is a little more complex and they are not willing to allow us to run the new system in parallel for testing prior to cut-over. "All or none" policy.

Antwoord van de leverancier

van RB Retail and Service Software op 25-11-2019

Good Afternoon Vincent,
After reviewing our support tickets for the company you are preforming this work for, it appears that our techs did preform services not encompassed in our standard contract services. RB has set procedures and protocols for re-installations that we are unable change due to security measures enforced by the PCI Security Council. I apologize that your interaction with our tech team did not meet your standards.

Great product for the pool industry.

Beoordeeld op 28-3-2017
Steven F.
Service Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help.

Pluspunten: Very easy to use.

Minpunten: Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints.

CUSTOMER SUPPORT

Beoordeeld op 14-2-2017
Jessica T.
Service Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop.

Pluspunten: Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program.

Minpunten: Limitations on changes that can be made in certain areas/reports/handouts.

Awesome customer service!!

Beoordeeld op 15-8-2018
Stephanie B.
Retail Manager
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Definitely makes your job a lot easier, keeping track of the records and sales is a huge plus. I would like to thank customer support who assisted me. I called to ask a question, he helped me. After hanging up he called me back and stated he found a easier way for me to do what i was trying to do. That is a huge plus, anytime we need assistance they are available.

Minpunten: RB does a lot of things, there is not any complaints on our end.

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