RB Retail and Service Solutions

RB Retail and Service Solutions

door RB Retail and Service Software

Wie gebruikt RB Retail and Service Solutions?

Kleine tot middelgrote bedrijven.

Wat is RB Retail and Service Solutions?

RB Retail and Service Solutions biedt ondernemers de tools om succesvol te zijn. Ze hebben de softwareoplossing voor je bedrijf, of je nu meerdere locaties, één serviceroute of iets daartussenin exploiteert.

RB Retail and Service Solutions - Details

RB Retail and Service Software

http://www.rbcontrolsystems.com/

Opgericht in 2003

RB Retail and Service Solutions - Prijsoverzicht

RB Retail and Service Solutions heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Functies van RB Retail and Service Solutions

Kassasystemen
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Beheer van cadeaubonnen
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Touchscreen
Verkoop bijhouden
Voorraadbeheer
eCommerce

Reviews van RB Retail and Service Solutions

5 van 49 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,3/5
Klantenservice
4,8/5
Functies
4,3/5
Waar voor je geld
4,4/5
Jerrad K.
Manager
Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-3-2018

"Awesome. Exceeded expectations. "

Opmerkingen: I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

Pluspunten: It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

Minpunten: That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

  • Bron van de reviewer 
  • Beoordeeld op 27-3-2018
Vincent S.
Owner
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 11-11-2019

"Not the best support for larger implementations"

Opmerkingen: We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing.

Pluspunten: Works well when it is operational. typically problem free. Has all of the features a pool store would need.

Minpunten: The pool company is 100% dependent on the vendor for support and/or moving this to a new PC/Server. RB Support dictates to the pool store on how the migrations will be performed and scheduled regardless of the pool stores preferences. We have a larger implementation with a chain of stores and our setup is a little more complex and they are not willing to allow us to run the new system in parallel for testing prior to cut-over. "All or none" policy.

Antwoord van de leverancier

van RB Retail and Service Software op 25-11-2019

Good Afternoon Vincent,
After reviewing our support tickets for the company you are preforming this work for, it appears that our techs did preform services not encompassed in our standard contract services. RB has set procedures and protocols for re-installations that we are unable change due to security measures enforced by the PCI Security Council. I apologize that your interaction with our tech team did not meet your standards.

  • Bron van de reviewer 
  • Beoordeeld op 11-11-2019
Kenneth C.
CEO
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 28-10-2019

"Semi Happy"

Opmerkingen: I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too.

Pluspunten: The program is a whole package. Scheduling, Billing, POS

Minpunten: I wished it was on the cloud. I am constantly having issues with glitches. I come in and I cannot access RB. It takes hours sometimes to clear up the issues. Sometimes RB says its on there end and then sometimes they say its my server. 2 times in the last two months I was unable to print the schedules for my guys and we are completely shut down until it is straightened out. I have learned to print the schedules the night before just in case and that has saved me.
I would like a more stream line set up than Mobile Live. Its very antiquated compared to other pool service software mobile apps. Always having connection issues. No before and after pictures with time stamps.

  • Bron van de reviewer 
  • Beoordeeld op 28-10-2019
Steven F.
Service Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 28-3-2017

"Great product for the pool industry."

Opmerkingen: We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help.

Pluspunten: Very easy to use.

Minpunten: Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints.

  • Bron van de reviewer 
  • Beoordeeld op 28-3-2017
Jessica T.
Service Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 14-2-2017

"CUSTOMER SUPPORT"

Opmerkingen: Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop.

Pluspunten: Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program.

Minpunten: Limitations on changes that can be made in certain areas/reports/handouts.

  • Bron van de reviewer 
  • Beoordeeld op 14-2-2017