Wie gebruikt deze software?

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Gemiddelde scores

70 beoordelingen
  • In totaal 4.2 / 5
  • Gebruiksgemak 4.1 / 5
  • Klantenservice 3.6 / 5
  • Functies 4.1 / 5
  • Waar voor je geld 4.1 / 5

Productgegevens

  • Beginprijs US$ 0,99/maand
  • Prijsinformatie Bria 5 Desktop $49.99 Bria Mobile $0.99/month/user Bria X $5/month/user
  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Geïnstalleerd - Mac
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • CounterPath
  • http://www.counterpath.com
  • Opgericht in 2002

Over Bria

Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.

Functies van Bria

  • Campagnebehee
  • Escalatiebeheer
  • Gemengd callcenter
  • Handmatig kiessysteem
  • Inbound callcenter
  • Interactive Voice Response (IVR)
  • Oproepen opnemen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Predictief kiezen
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime chatten
  • Wachtrijbeheer
  • Archiveren
  • Bestandsoverdracht
  • Bookmarking van opname
  • Direct ophalen
  • Door gebeurtenissen geactiveerde opname
  • Geplande opname
  • On-demand opnamen
  • Opnemen van gedistribueerde oproepen
  • Oproepen delen
  • Schermactiviteit vastleggen
  • Video-oproepen opnemen
  • Afdrukbeheer
  • Batchcommunicatie
  • Chatten / messaging
  • Communicatie via meerdere kanalen
  • Contentbeheer
  • E-maildistributie
  • Interactieve inhoud
  • On-demand communicatie
  • Personalisatie
  • Sjabloonbeheer
  • Video-inhoud
  • Blogs
  • Chatten/messaging
  • E-mailbeheer
  • Enquêtebeheer
  • Evenementenkalender
  • Fotogalerij
  • Maatschappelijk delen
  • Nieuwsbrievenbeheer
  • Personeelslijst
  • Telefonie
  • Brainstormen
  • Contactenbeheer
  • Contentbeheer
  • Discussieforums
  • Documentbeheer
  • Kalenderbeheer
  • Projectbeheer
  • Realtime bewerken
  • Taakbeheer
  • Versiebheer
  • Videovergaderen
  • Audio-/videovergaderen
  • Beller-ID
  • Chatten / messaging
  • Contactenbeheer
  • Faxbeheer
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepregistratie
  • Activiteit-/nieuwsfeed
  • Bestanden delen
  • Chatten / messaging
  • Discussiethreads
  • Enquêtes en feedback
  • Kalenderbeheer
  • Push-meldingen
  • Taakbeheer
  • Videovergaderen
  • Zoeken
  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage en analyse
  • Telemarketingbeheer
  • VoIP
  • Audio-/videovergaderen
  • Bestanden delen
  • Chatten / messaging
  • Faxbeheer
  • Kalenderbeheer
  • Mobiele toegang
  • Oproepen opnemen
  • Oproepen routeren
  • Samenwerking tussen meerdere gebruikers
  • Voicemail
  • Belgroepen
  • Contactenbeheer
  • Encryptie
  • Geïntegreerde communicatie
  • IVR en spraakherkenning
  • Oproepen in de wacht zetten
  • Oproepen opnemen
  • SIP-trunking
  • Verbetering van spraakkwaliteit

De nuttigste reviews van Bria

Solid Softphone for SIP calls

Beoordeeld op 5-4-2018
Melissa A.
IT Manager & Sales Executive
13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pluspunten: The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Minpunten: Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Simply the best

Beoordeeld op 6-3-2019
Oliver V.
Business Development | Co-Founder
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Pluspunten: It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Minpunten: They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Antwoord van de leverancier

van CounterPath op 11-3-2019

Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.

Great tool when you are out of office

Beoordeeld op 6-11-2018
Geverifieerde reviewer
Planificador de producción
Logistiek en toeleveringsketen, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: - Preferably it should be used with headphones to have a better experience with the clarity of sound.

Pluspunten: - You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.

Minpunten: - You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.

Antwoord van de leverancier

van CounterPath op 9-11-2018

Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist.

If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.

Integration and update

Beoordeeld op 18-12-2018
Andre B.
System Analyst
Kleding en mode, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, it works good. Stable and reliable are the words that explain Bria.

Pluspunten: What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Minpunten: What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Antwoord van de leverancier

van CounterPath op 19-12-2018

Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.

Secure, reliable softphone technology

Beoordeeld op 11-9-2019
Miranda K.
Director of Communications
Telecommunicatie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have been using Counterpath products, including Bria, for nearly five years. It is a great, solidly performing, secure softphone.

Pluspunten: I love that the Counterpath team is always on top of updates and security patches for their product. This is my number one priority for a softphone tool. The product is affordable, lightweight, and easy to use.

Minpunten: Obviously, I wish it were free. But it is absolutely worth paying the extra for the premium free app over their free X-Lite offering.

Antwoord van de leverancier

van CounterPath op 12-9-2019

Miranda thank you for taking the time to submit an amazing review. It's great to hear our products are affordable, lightweight and easy to use.

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