Personio

Excellent, powerful product, great customer service and support

Opmerkingen: If I had to name a benchmark for what the smoothest, most flexible and flawless software implementation process I ever have been part of was, it would be this. From the product itself (simple, clean, powerful) to the implementation management (competent, friendly, flexible, knowledgable) to the support and service (fast, helpful, invested) and finally the passive resources (helcenter, tutorials, technical documentation, customer information, release notes) this just rocks. I am very happy with it and can only recommend Personio further.

Pluspunten:

The functionalities are powerful and well implemented. All features are thoroughly thought through and integrate tight and seamlessly into each other. Whenever I came across something i wondered about there was a good reason for it to be this way and it came in handy when we needed it. So, the product itself is simply top notch. The Customer Service also is fantastic. We had an implementation manager who was understanding, helpful, progressively thinking and extremely well versed in the product. On top of it she was flexible and friendly. I can not imagine how it could have been better.

Minpunten:

I can not imagine much. Some of the Features (for example handling of training tracking or the recruitment part) could have some more features but than again, it is always a matter of keeping the balance between to much and lacking. This balance was always there and I appreciate that it is clear, that some areas of the product still are growing. For our use case everything we needed (and more) was there.

A very good decision I am still proud of

Opmerkingen: Difficult. I like it! Had some experience with Workdays in the company before and was at the beginning a kind of sad that little business has not the budget for such software.
But now I am even happier because Personio not only is quiete as good - it is even better for small business purpose because it's less complex and allowes to stremline processes better for our needs.

Pluspunten:

It's HR Software with service for every employee, managers etc. - and so what I like most is, that nearly everybody likes to use it though we did not have much training effort. Big benefit (usualy) is as well, that Personio has an ongoing development nad gets even better every month.

Minpunten:

Some "improvements" - especially in design - are not really steps forward but seem to complicate work - but usually respective suggestions are heared and drawn into account.

Overwogen alternatieven: BambooHR

Redenen om over te stappen op Personio: Originally becasue Personio was the only Provider with servers lokated in Germany (it was the time of the new data protection rules). And it was real SAS while one of the other products (the European one) would have to be customized with big effort (and costs)...

The only HR tool you need for small-mid market operations

Opmerkingen: We couldn't be happier with the service that Personio provides. With it, we've been able to have a smooth functioning HR system from day one. You can use it to manage everyhing from attendance to payroll and ATS. It's the only tool you need for up to a couple hundred employees

Pluspunten:

I love how simple the interface is for all the different modules. We started using it when we were much smaller, and it was a relief to be able to start using it confidently without having to spend hours upon hours trying to learn it.

Minpunten:

I think one of the biggest things it's missing is more comprehensive documentation like best practices or ideas for how you can use it better. Without it, in the beinning, we kinda had to figure everyhting out on our own

Overwogen alternatieven: BambooHR

Glorified database

Opmerkingen: This software was bought to help with payroll.
In the end, it just became a database to store employee information.
Payroll is much to susceptible to errors to be relied on. My pet peeve is that when one of many critical fields is not filled in, the employee is simply left out of the payroll without comment.

Pluspunten:

-pretty design -comprehensive onboarding -friendly support team

Minpunten:

-missing sanity checks -convoluted layout -not customisable enough

Overwogen alternatieven: Salesforce Sales Cloud en Workday HCM

Redenen om over te stappen op Personio: I needed a customisable product that didn't need specialised consultants to set up

Easiest to implement HR tool

Opmerkingen: We implemented Personio as Serdar Plastik's first core HR tool. Applicant & personnel management, payroll, employee forms and surveys, and approval flows were all shifted into the system in a short amount of time. It was very easy to set up on the IT side, but a bit harder to implement across the organization due to a lack of support documentation. But once we had it up and running:- It saved our HR team hundreds of hours from having to push papers around- Reduced human error - Provided us a more objective way to evaluate applicants- Increased our data integration abilities

Pluspunten:

It supports advanced automations which is fantastic because:1. The system largely eliminates human error and doesn't cause our HR staff a lot of issues.2. The data is sent over to our other tools very smoothly.

Minpunten:

English support is a bit lacking. Also, there are recurring performance issues in the applicant management dashboard. We submitted a ticket but the issue wasn't solved for a couple months

Overwogen alternatieven: BambooHR

Redenen om over te stappen op Personio: The other tools seemed unnecessarily expensive for the scale we were wanting to implement it in at that time