Infoplus

Infoplus: King of CMS

Opmerkingen: I didn't expect to rely on Infoplus as much, but I will take this to every future opportunity in distribution and supply chain fulfillment.

Pluspunten:

Infoplus is user-friendly, approachable, but at the same time has the capability to allow for advanced usage. It's filtering systems allow for easy exports, and has the capacity to have it's information be spread outside of it's application

Minpunten:

Nothing, besides user error. The software is pretty flawless, of course there are bugs, but the main issue came from staff error, which is human.

Good System for the Money

Opmerkingen: They have a really good knowledge base and since their customer service is very untimely in their responses, this has been a life-saver. Need better employee tracking on Pick/Pack process. Also, need to have a scan out feature for their pack-out so you can move the Rate Shopping to post-packout.

Pluspunten:

The ability to customize the system and write custom scripts is important.

Minpunten:

The system is extremely slow due to their servers. So everything takes longer than it should to complete. If they could speed up their servers, this system would easily be one of the best.

INFOPLUS

Opmerkingen: Excellent program for managing customer profiles, tracking the items and shipping them as well as keeping track of inventory.

Pluspunten:

Ability to track and edit customer profiles as well as check details on inventory and order history.

Minpunten:

Inability to edit "NOTES" section. Once it is saved, it couod not be erased or corrected.

A good Product but with some obvious design flaws

Pluspunten:

It is very handy to have an App portion to be able to integrate with our scanners to move product around. The app, it would be nice if a search feature could also use description or partial part numbers if the exact cannot be remembered while on the floor.

Minpunten:

Some search features on the app are difficult to navigate if you do not have the product in front of you. Some fields that we would prefer not to have be customer facing are unable to be removed or hidden. Some information that we would need displayed is ither hidden or very difficult to find, such as tying PO's or Lot #'s in to specific locations. If we were to store multiple PO's in a single location of a single product, relocating does not give us the ability to select which PO if necessary. It isn't possible to create a Packing List unless creating a shipping label which does not give us the ability to see a one page picking sheet on orders that we choose not to have sent to our External system.

A Good Start

Opmerkingen: Our last system was an in-house system, so getting rid of that meant we no longer needed to keep it on hand. It also means if we lose internet or power, our customers can continue to use the system without interruption. Super useful. For the most part, I'm a big fan of the system, just needs some little QOL updates here and there.

Pluspunten:

I really like the scripting and customization options. That's more my area of the system beyond standard admin use. The easy integrations with various eCommerce solutions is also a big plus. We use the CartRover/Extensiv option, and it's gone very well for the most part.

Minpunten:

Pack Station: We should be able to scan pack/case UPCs and have it pack multiple units at once. I had some suggestions about how it should work in a ticket out there somewhere.Mass Distribution/Bulk Shipping USPS: Any error in this process forces the void/refund process on all the parcel labels that were already successfully purchase. With USPS this is a huge annoyance, since the refund process isn't immediate.User Manager add Triggers Speed: For some reason, those two pages are always very slow to load, and it can be very annoying when I have to create a few new users for a client.