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Wat is Kustomer?

Kustomer is het omnichannel SaaS CRM-platform dat de klantenservice van ondernemingen opnieuw vormgeeft om opvallende ervaringen te bieden. Kustomer is gebouwd met intelligente automatisering en kan worden geschaald om te voldoen aan de behoeften van elk contactcenter en bedrijf door gegevens uit meerdere bronnen te verenigen en bedrijven in staat te stellen moeiteloze, consistente en persoonlijke service en ondersteuning te leveren via één tijdlijnweergave. Kustomer is het kernplatform van enkele van de toonaangevende klantenservicemerken, zoals Ring, Glovo en Glossier.

Wie gebruikt Kustomer?

Middelgrote bedrijven en ondernemingen. Detailhandel/e-tail, marktplaatsen, abonnementsbedrijven, gezondheidszorg, financiën, professionele diensten, software/technologie, groothandelaars, logistiek en transportdiensten.

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Twijfels over Kustomer? Vergelijk met een populair alternatief

Kustomer

Kustomer

4,6 (56)
US$ 89,00
maand
Gratis versie
Gratis proefversie
107
62
4,6 (56)
4,5 (56)
4,7 (56)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 0,00
Gratis versie
Gratis proefversie
82
205
4,4 (4.055)
4,3 (4.055)
4,4 (4.055)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Kustomer

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,6
Klantenservice
4,7
Functies
4,5
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
64%
4
30%
3
5%
Jisselle
Jisselle
Director of Customer Success in Trinidad en Tobago
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Kustomer is a great omnichannel CRM!

5,0 2 jaar geleden

Opmerkingen: I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

Pluspunten:

I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

Minpunten:

It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Highly Configurable Customer Chat Tool

4,0 2 jaar geleden

Opmerkingen: Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.

Pluspunten:

Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

Minpunten:

The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

Pamela
Agent in Dominicaanse Republiek
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Highly recommended for costumer services and support companies.

5,0 4 weken geleden Nieuw

Opmerkingen: My overall experience with Kustomer has been great. It does have more pros than cons. I would highly recommend it to other peers.

Pluspunten:

I have been using Kustomer for over two years now and I've had a very good experience so far. It is very user-friendly. For instance, it saves recently viewed interactions so I can go back easily to any of them. Additionally, my top favorite feature is that it gives you the option to adjust the amount of time for you to be able to undo a sent email. Which is awesome! Also, being able to see your overall performance allows you to locate areas of improvement.

Minpunten:

My only complaint would be that Kustomer shuts down due to inactivity after 30 minutes which sometimes is inconvenient because the research that needs to be done can take up that amount of time.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Tool for Customer Service and Help Desk

3,0 vorig jaar

Opmerkingen: Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

Pluspunten:

I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

Minpunten:

Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

Wilson
Subject matter Expert in Canada
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Ease of use

5,0 4 maanden geleden

Opmerkingen: In my whole stay in my current company which is IntouchCX , the overall experience is superb.

Pluspunten:

We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.

Minpunten:

As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time