Wat is Freshchat?

Freshchat is moderne berichtensoftware die is ontwikkeld voor verkoop- en klanttevredenheidsteams om met prospects en klanten te praten op de website, mobiele app of sociale pagina's. Freshchat is een sprong vooruit ten opzichte van eerdere live-chat, en helpt bedrijven en hun teams zich te concentreren op een continue en contextgestuurde berichtenervaring. Met functies zoals campagnes, verkoopbot, geïntegreerde self-service en intelligente berichtenroutering worden aan gestelde verwachtingen voldaan, en antwoorden op vragen van bezoekers zijn slimmer en sneller.

Wie gebruikt Freshchat?

De doelmarkt van Freshchat bestaat uit verkoop-, klantenondersteuning- en marketingteams van Saas- en e-commercebedrijven met maximaal 50 teamleden die het product gebruiken.

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Freshchat Software - 5

Twijfels over Freshchat? Vergelijk met een populair alternatief

Freshchat

Freshchat

4,1 (95)
US$ 15,00
maand
Gratis versie
Gratis proefversie
62
17
4,2 (95)
4,0 (95)
3,8 (95)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
162
40
4,4 (2.001)
4,5 (2.001)
4,3 (2.001)

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Reviews over Freshchat

Gemiddelde score

In totaal
4,1
Gebruiksgemak
4,2
Klantenservice
3,8
Functies
4,0
Waar voor je geld
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Chetan
Chetan
Director in India
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Freshchat is the Great Customer Support Software

5,0 2 jaar geleden

Opmerkingen: It was a good experience, but we always wanted an amazing experience.

Pluspunten:

Freshchat is the nice customer support software to help customers with immediate response.

Minpunten:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Eliane
CEO in Kameroen
Uitvoerende kunsten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

the online messaging solution that improves the customer experience

5,0 vorige maand Nieuw

Opmerkingen: Overall, Freshchat is considered an effective online messaging tool that offers advanced features to enhance the customer experience. Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features. In addition, integration with other software is often a benefit that users appreciate.However, some users have reported limitations in customization and costs when compared to other online messaging solutions. However, these issues can be outweighed by the benefits Freshchat offers, such as quality customer support, customization and advanced features.

Pluspunten:

Ease of use: Freshchat is easy to use and has an intuitive user interface, allowing users to get started with online messaging quickly.Customization: The software allows for advanced messaging customization, allowing for the customization of messages, icons, colors and the overall appearance of the chat window.Advanced features: Freshchat has advanced features such as the ability to transfer conversations between different agents, the ability to see the full history of conversations with customers, the ability to send automated messages, and many other features.Integration with other software: Freshchat can be easily integrated with other software and platforms, such as customer relationship management (CRM) systems, email marketing tools, chatbot tools, and more.These and other features are often appreciated by Freshchat users

Minpunten:

Customization Limitations: While Freshchat offers a great deal of flexibility in customizing the appearance of the chat window, some of the more advanced customization options may not be available.Cost: Freshchat can be relatively expensive compared to other online messaging solutions, especially

Arjun
Arjun
Programs Head in India
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Cheap and easy to use chat function for small organisations

3,0 2 maanden geleden Nieuw

Opmerkingen: It's been fine. Customer support was poor

Pluspunten:

It has a very basic but good AI chat bot, covers most of the operational needs

Minpunten:

The software does not provide a ticketing system, though their is an AI layer query management requires a desk

Amirullah
Amirullah
Product Specialist in Indonesië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Freshchat is User-Friendly Apps

5,0 3 maanden geleden

Opmerkingen: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Pluspunten:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Minpunten:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

Tarek
Customer Service Specialist in Egypte
Outsourcing/Offshoring, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The best way to handle and satisfy your customers

4,0 3 weken geleden Nieuw

Opmerkingen: Lovely experience and very useful for my role.

Pluspunten:

First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.

Minpunten:

I have to press the mouse anywhere blank to keep myself online, otherwise, the product will turn me offline.