---
description: Ontdek de plus- en minpunten van Freshchat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Freshchat - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat)

# Freshchat

Canonical: https://www.capterra.nl/software/158117/freshchat

Pagina: 1 / 6\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158117/freshchat?page=2)

> Freshchat is moderne berichtensoftware die is ontwikkeld voor klantgerichtheidsteams om via verschillende kanalen met prospects en klanten te communiceren.
> 
> Oordeel: score van **4.1/5** door 124 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Freshchat?

De doelmarkt van Freshchat bestaat uit verkoop-, klantenondersteuning- en marketingteams van Saas- en e-commercebedrijven met maximaal 50 teamleden die het product gebruiken.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.1/5** | 124 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.0/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Freshworks
- **Locatie**: San Mateo, VS
- **Opgericht**: 2011

## Commerciële context

- **Beginprijs**: ₹ 1.799,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds
- **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer

## Functies

- AI Copilot
- AI/machine learning
- Aanpasbare branding
- Activiteitendashboard
- Augmented analytics
- Autoresponders
- Beheer van klantervaringen
- CRM
- Chatbot
- Chatten/messaging
- Codevrije ontwikkeling
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Consumentgericht chatten in realtime
- Enquêtes en feedback
- Externe ondersteuning
- Geautomatiseerde antwoorden
- Geautomatiseerde routing
- Geotargeting
- Interactie bijhouden
- Kennisbankbeheer
- Klantenondersteuning
- Klantgeschiedenis
- Live chatten
- Mobiele toegang
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Query-suggesties
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Taakbeheer
- Taaldetectie
- Third-Party Integrations
- Transcripten/chatgeschiedenis
- Verwerking van natuurlijke taal (NLP)
- Voor meerdere talen
- Vooraf geconfigureerde bot
- Waarschuwingen/Meldingen

## Integraties (17 in totaal)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WooCommerce

... en 2 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)

## Categorie

- [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software)

## Gerelateerde categorieën

- [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software)
- [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software)
- [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3434 reviews)
2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24110 reviews)
3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1783 reviews)
5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Cheap and easy to use chat function for small organisations" — 3.0/5

> **Arjun** | *22 januari 2023* | Schoolleiding | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: It has a very basic but good AI chat bot, covers most of the operational needs
> 
> **Minpunten**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk
> 
> It's been fine. Customer support was poor

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### "Cheif Executive Officer" — 5.0/5

> **Rithik** | *9 mei 2026* | Biotechnologie | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well.
> 
> **Minpunten**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited.

-----

### "Reliable tool but slow to innovate" — 3.0/5

> **Harry** | *12 november 2025* | Administratie | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.
> 
> **Minpunten**: Felt behind competitors with new AI features. Took too long to release tools that others already had.
> 
> Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime.

-----

### "Chief Technology Officer" — 5.0/5

> **Atiradh** | *16 mei 2026* | Marketing en reclame | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses.
> 
> **Minpunten**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.

-----

### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5

> **Manijith** | *24 mei 2026* | Halfgeleiders | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point.
> 
> **Minpunten**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements.

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Pagina: 1 / 6\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158117/freshchat?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/158117/freshchat)

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