Wat is Freshchat?

Freshchat is moderne berichtensoftware die is ontwikkeld voor verkoop- en klanttevredenheidsteams om met prospects en klanten te praten op de website, mobiele app of sociale pagina's. Freshchat is een sprong vooruit ten opzichte van eerdere live-chat, en helpt bedrijven en hun teams zich te concentreren op een continue en contextgestuurde berichtenervaring. Met functies zoals campagnes, verkoopbot, geïntegreerde self-service en intelligente berichtenroutering worden aan gestelde verwachtingen voldaan, en antwoorden op vragen van bezoekers zijn slimmer en sneller.

Wie gebruikt Freshchat?

De doelmarkt van Freshchat bestaat uit verkoop-, klantenondersteuning- en marketingteams van Saas- en e-commercebedrijven met maximaal 50 teamleden die het product gebruiken.

Waar kan Freshchat worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Freshworks
  • Gevestigd in San Mateo, VS
  • Opgericht in 2011

Ondersteuning voor Freshchat

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 225 andere

Talen

Chinees, Duits, Engels, Frans, Japans en nog 9 andere

prijzen van Freshchat

Beginprijs:

US$ 15,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Freshchat heeft een gratis versie en biedt een gratis proefperiode. Freshchat heeft een betaalde versie vanaf US$ 15,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Freshworks
  • Gevestigd in San Mateo, VS
  • Opgericht in 2011

Ondersteuning voor Freshchat

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 225 andere

Talen

Chinees, Duits, Engels, Frans, Japans en nog 9 andere

Video's en afbeeldingen van Freshchat

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Nog 5 andere bekijken
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Functies van Freshchat

  • AI/machine learning
  • Aanpasbare branding
  • Augmented analytics
  • Autoresponders
  • Chatbot
  • Codevrije ontwikkeling
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Externe ondersteuning
  • Geautomatiseerde antwoorden
  • Geautomatiseerde routing
  • Geotargeting
  • Integraties van derden
  • Klantenondersteuning
  • Live chatten
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Proactief chatten
  • Query-suggesties
  • Samenwerkingstools
  • Taakbeheer
  • Taaldetectie
  • Toegang en controle op afstand
  • Transcripten/chatgeschiedenis
  • Verwerking van natuurlijke taal (NLP)
  • Virtuele assistent
  • Voor meerdere talen
  • Vooraf geconfigureerde bot
  • Websitebezoekers bijhouden

Alternatieven voor Freshchat

Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms.
's Werelds eerste platform voor klantberichten dat is gericht op bedrijfsgroei
Live chat-oplossing met CRM- en helpdesk-integratie en krachtige rapportagemogelijkheden.
Drift helpt je team om meer leads te genereren en vergaderingen sneller te boeken met behulp van chatberichten.
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
Simple, clean, fast and most user-friendly live chat solution.
Jouw alles-in-één platform voor multi-channel communicatie.
Tidio is een klantenserviceplatform waarmee je uitstekende klantenondersteuning kunt bieden en omzet kunt genereren met live chat en chatbots. Meer informatie over Tidio
Gratis alles-in-één website-betrokkenheidstool - 12 tools ingebouwd in 1 knop

Reviews over Freshchat

Gemiddelde score

In totaal
4,0
Gebruiksgemak
4,1
Klantenservice
3,8
Functies
3,9
Waar voor je geld
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Chetan
Chetan
Director in India
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Freshchat is the Great Customer Support Software

5,0 vorig jaar

Opmerkingen: It was a good experience, but we always wanted an amazing experience.

Pluspunten:

Freshchat is the nice customer support software to help customers with immediate response.

Minpunten:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Overwogen alternatieven: LiveAgent, Crisp en LiveChat

Redenen om over te stappen op Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Yann
Yann
Podcasting Consultant in Finland
Online media, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A solid tool to provide top-notch customer support through live chat

4,0 3 jaar geleden

Opmerkingen: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Pluspunten:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Minpunten:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

Overwogen alternatieven: BirdSeed

Redenen om over te stappen op Freshchat: Because I had used another tool by Freshworks in the past and because of Freshchat overall presentation (features, design, etc.)

Karan
Business Development Representative in India
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User-friendly interface & pricing structure

4,0 3 weken geleden Nieuw

Opmerkingen: Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!

Pluspunten:

We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.

Minpunten:

Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.

Overwogen alternatieven: Drift, Intercom en Zendesk Suite

Darien
Darien
Associate Pastor in Canada
Geverifieerde LinkedIn-gebruiker
Religieuze instellingen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

3,0 2 jaar geleden

Opmerkingen: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Pluspunten:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Minpunten:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Sushant
Sushant
Co-Founder in India
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent tool to provide superior customer experience

5,0 3 maanden geleden

Opmerkingen: Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Pluspunten:

We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.

Minpunten:

I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.