--- description: Ontdek de plus- en minpunten van Freshchat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.nl/software/158117/freshchat Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/158117/freshchat?page=2) > Freshchat is moderne berichtensoftware die is ontwikkeld voor klantgerichtheidsteams om via verschillende kanalen met prospects en klanten te communiceren. > > Oordeel: score van **4.1/5** door 115 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshchat? De doelmarkt van Freshchat bestaat uit verkoop-, klantenondersteuning- en marketingteams van Saas- en e-commercebedrijven met maximaal 50 teamleden die het product gebruiken. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.1/5** | 115 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: ₹ 1.799,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - Aanpasbare branding - Activiteitendashboard - Augmented analytics - Autoresponders - Beheer van klantervaringen - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Enquêtes en feedback - Externe ondersteuning - Geautomatiseerde antwoorden - Geautomatiseerde routing - Geotargeting - Interactie bijhouden - Kennisbankbeheer - Klantenondersteuning - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Query-suggesties - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Taaldetectie - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Voor meerdere talen - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen ## Integraties (17 in totaal) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 januari 2023* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Minpunten**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5 > **Jayanth** | *15 augustus 2023* | Verzekeringen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup > > **Minpunten**: - No support on weekends- Occasional bugs > > Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\! ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 november 2025* | Administratie | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Minpunten**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8 december 2022* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Minpunten**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "A solid tool to provide top-notch customer support through live chat" — 4.0/5 > **Yann** | *3 oktober 2019* | Online media | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case... > > **Minpunten**: The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard. > > Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/158117/freshchat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/158117/freshchat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens