---
description: Ontdek de plus- en minpunten van Steam-connect en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Steam-connect - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Steam-connect](/software/158092/steam-connect)

# Steam-connect

Canonical: https://www.capterra.nl/software/158092/steam-connect

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158092/steam-connect?page=2)

> Callcenter-oplossing om al je communicatie met consumenten en prospects te vereenvoudigen.
> 
> Oordeel: score van **4.9/5** door 9 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Steam-connect?

Steam-Connect is een online softwarepakket dat met succes wordt toegepast door callcenters, contactcentra en andere klantenservice-organisaties.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.9/5** | 9 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews |
| Functies | 4.6/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Steam-connect
- **Opgericht**: 2007

## Commerciële context

- **Beginprijs**: € 129,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Ondersteunde talen**: Duits, Engels, Frans, Nederlands, Spaans
- **Beschikbare landen**: Albanië, Andorra, België, Bosnië en Herzegovina, Bulgarije, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Gibraltar, Griekenland, Groenland, Hongarije, IJsland, Ierland, Italië, Kroatië, Letland en 25 meer

## Functies

- Agent-interface
- Alerts/Escalation
- Automatic call distribution (ACD)
- Automatische nummerkiezer
- Beheer van Service Level Agreements (SLA's)
- Beheer van enquêtes/peilingen
- CRM
- CTI (Computer Telephony Integration)
- Callcenterbeheer
- Campagnebeheer
- Chatbot
- Contactenbeheer
- Controle van oproepen
- Dashboard
- Enquêtes en feedback
- Geautomatiseerde routing
- Gegevensbeveiliging
- Gespreksanalyse
- IVR
- Inboxbeheer
- Invoer via telefoontoetsen
- Kennisbankbeheer
- Kwaliteitsbeheer
- Meerdere scripts
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsbeheer
- Planning voor terugbellen
- Rapportage en analyse
- Rapportage en statistieken
- Stemaanpassing
- Task Automation
- Tekst naar spraak
- VoIP
- Voicemail
- Vooraf opgenomen berichten
- Wachtrijbeheer

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [IVR-software](https://www.capterra.nl/directory/30231/ivr/software)
- [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "A good option for contact centers" — 4.0/5

> **Andy** | *1 juni 2021* | Human Resources | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
> 
> **Minpunten**: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
> 
> I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

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### "Very handy contact center software" — 5.0/5

> **Bas** | *18 december 2023* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Very customizable, api connected, easy usage
> 
> **Minpunten**: Earlier this year some serious downtime of the telephony service. But lately no problems anymore

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### "A fabulous tool" — 5.0/5

> **Geverifieerde reviewer** | *1 juli 2024* | Marketing en reclame | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
> 
> **Minpunten**: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
> 
> Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

-----

### "Very cheap and Afforable" — 5.0/5

> **Wajahat** | *30 juli 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Good service, affordable and good support.
> 
> **Minpunten**: many things still can be improved but yet still its good

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### "Steam by codelogic" — 5.0/5

> **Justin** | *23 november 2021* | Diergeneeskunde | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: A very impressive and highly functional product, this software is ideal for managing calls and communications
> 
> **Minpunten**: The software takes some getting used to, but with practice becomes very smooth.

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158092/steam-connect?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/158092/steam-connect)

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