--- description: Ontdek de plus- en minpunten van Delighted en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Delighted - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [Delighted](/software/157973/delighted) # Delighted Canonical: https://www.capterra.nl/software/157973/delighted Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/157973/delighted?page=2) > Delighted is de gemakkelijkste en snelste manier om inzichten uit de ervaringen van klanten, werknemers, partners en leveranciers te verzamelen en ernaar te handelen. > > Oordeel: score van **4.8/5** door 57 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Delighted? Organisaties van elke omvang die feedback willen verzamelen, analyseren en verspreiden over hun hele bedrijf, feedback willen afstemmen op bedrijfsgroei, verloop willen verminderen en gebruik willen maken van tevreden klanten om hun merk te promoten. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 57 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Qualtrics - **Locatie**: Palo Alto, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 134,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Amerikaans-Samoa, Argentinië, Australië, Bolivia, Brazilië, Canada, Chili, Colombia, Duitsland, Ecuador, Falklandeilanden, Frankrijk, Frans-Guyana, Guyana, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Paraguay, Peru en 7 meer ## Functies - Aanpasbare sjablonen - Aanpasbare vragen - Actiebeheer - Activiteitendashboard - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Dashboard - Distributie via meerdere kanalen - E-mailbeheer - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Enquêtes opstellen - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Logica voor overslaan - Massa-sms - Mobiele enquête - NPS-enquêtestructuur - Offline antwoorden verzamelen - Personalisatie - Predictieve analyse - Prestatiemeetwaarden - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Segmentering - Sentimentanalyse - Slepen en neerzetten - Sms-berichten - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - URL's aanpassen - Visuele analyse - Voor meerdere talen - Vraagstructuren - Vragenbibliotheek - Waarschuwingen/Meldingen ## Integraties (37 in totaal) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... en 22 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Enquête software](https://www.capterra.nl/directory/30092/survey/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Software voor medewerkersbetrokkenheid](https://www.capterra.nl/directory/30817/employee-engagement/software) ## Alternatieven 1. [SurveySparrow](https://www.capterra.nl/software/168823/surveysparrow) — 4.4/5 (121 reviews) 2. [UmfrageOnline](https://www.capterra.nl/software/201674/enquetes-maken) — 4.6/5 (1574 reviews) 3. [Google Forms](https://www.capterra.nl/software/176571/google-forms) — 4.7/5 (11385 reviews) 4. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 5. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2827 reviews) ## Reviews ### "The easiest and most efficient product I've had the ability to use." — 5.0/5 > **Michael** | *8 februari 2018* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes. > > **Minpunten**: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely\! > > Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do\! ----- ### "Great experience" — 5.0/5 > **Noy** | *16 juli 2025* | Bouw | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Love the easy way we can give feedback to others love the website explain all what we needed to know > > **Minpunten**: Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website ----- ### "Excellent nps survey tool that’s easy to use" — 4.0/5 > **Simon** | *19 december 2018* | Kleding en mode | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Great graphical interface, easy navigation and configuration and multi language support. > > **Minpunten**: Not really a con but I’d love to see a way to embed reviews. > > Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff. ----- ### "NPS survey made easy" — 5.0/5 > **Jean-Philippe** | *24 juli 2019* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast\! > > **Minpunten**: I just wish they had more options to create graphs. ----- ### "Great tool with more features to come" — 5.0/5 > **Loretta** | *21 oktober 2020* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data. > > **Minpunten**: It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords. > > Love it\! The team there was fantastic. We were a small company but they treated us like we were huge. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/157973/delighted?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/157973/delighted) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens