---
description: Ontdek de plus- en minpunten van Delighted en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Delighted - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [Delighted](/software/157973/delighted)

# Delighted

Canonical: https://www.capterra.nl/software/157973/delighted

Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/157973/delighted?page=2)

> Delighted is de gemakkelijkste en snelste manier om inzichten uit de ervaringen van klanten, werknemers, partners en leveranciers te verzamelen en ernaar te handelen.
> 
> Oordeel: score van **4.8/5** door 57 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Delighted?

Organisaties van elke omvang die feedback willen verzamelen, analyseren en verspreiden over hun hele bedrijf, feedback willen afstemmen op bedrijfsgroei, verloop willen verminderen en gebruik willen maken van tevreden klanten om hun merk te promoten.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.8/5** | 57 Reviews |
| Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews |
| Functies | 4.6/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Qualtrics
- **Locatie**: Palo Alto, VS
- **Opgericht**: 2013

## Commerciële context

- **Beginprijs**: US$ 134,00
- **Prijsmodel**:  (Gratis versie beschikbaar)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
- **Beschikbare landen**: Amerikaans-Samoa, Argentinië, Australië, Bolivia, Brazilië, Canada, Chili, Colombia, Duitsland, Ecuador, Falklandeilanden, Frankrijk, Frans-Guyana, Guyana, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Paraguay, Peru en 7 meer

## Functies

- Aanpasbare sjablonen
- Aanpasbare vragen
- Actiebeheer
- Activiteitendashboard
- Anonieme feedback
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Dashboard
- Distributie via meerdere kanalen
- E-mailbeheer
- E-mailmarketing
- Engagement tracking
- Enquêtes en feedback
- Enquêtes opstellen
- Feedbackbeheer
- Gegevens importeren en exporteren
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- Klantensegmenten
- Logica voor overslaan
- Massa-sms
- Mobiele enquête
- NPS-enquêtestructuur
- Offline antwoorden verzamelen
- Personalisatie
- Predictieve analyse
- Prestatiemeetwaarden
- Pulse surveys
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Segmentering
- Sentimentanalyse
- Slepen en neerzetten
- Sms-berichten
- Tekstanalyse
- Third-Party Integrations
- Toezicht houden op klachten
- Trendanalyse
- URL's aanpassen
- Visuele analyse
- Voor meerdere talen
- Vraagstructuren
- Vragenbibliotheek
- Waarschuwingen/Meldingen

## Integraties (37 in totaal)

- Airtable
- BambooHR
- Chatdesk Teams
- ClientSuccess
- EnjoyHQ
- Freshdesk
- Friendbuy
- Front
- Geckoboard
- Gladly
- Google Sheets
- Gorgias
- Greenhouse
- Groove
- Groove

... en 22 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software)

## Gerelateerde categorieën

- [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software)
- [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software)
- [Enquête software](https://www.capterra.nl/directory/30092/survey/software)
- [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software)
- [Software voor medewerkersbetrokkenheid](https://www.capterra.nl/directory/30817/employee-engagement/software)

## Alternatieven

1. [UmfrageOnline](https://www.capterra.nl/software/201674/enquetes-maken) — 4.6/5 (1760 reviews)
2. [Google Forms](https://www.capterra.nl/software/176571/google-forms) — 4.7/5 (11538 reviews)
3. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10499 reviews)
4. [SurveySparrow](https://www.capterra.nl/software/168823/surveysparrow) — 4.4/5 (122 reviews)
5. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2919 reviews)

## Reviews

### "NPS survey made easy" — 5.0/5

> **Jean-Philippe** | *24 juli 2019* | Internet | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey.
You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform.
They also keep adding features with time.
Plus support and customer service is epic and fast\!
> 
> **Minpunten**: I just wish they had more options to create graphs.

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### "Great tool with more features to come" — 5.0/5

> **Loretta** | *21 oktober 2020* | Detailhandel | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.
> 
> **Minpunten**: It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.
> 
> Love it\! The team there was fantastic. We were a small company but they treated us like we were huge.

-----

### "Useful Survey Software" — 4.0/5

> **Matthew** | *11 september 2025* | Consumentengoederen | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing.
> 
> **Minpunten**: I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually.

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### "I love this app" — 5.0/5

> **Sarah** | *21 oktober 2023* | Entertainment | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I like how easy it is for me to collect feedback from my readers
> 
> **Minpunten**: There is nothing I dislike on this website  :)
> 
> I’m really happy with this service

-----

### "Great NPS tool" — 5.0/5

> **Chad** | *9 december 2019* | Internet | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
> 
> **Minpunten**: The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.
> 
> I had a positive experience with Delighted and would use it again for a simple NPS type functionality.

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Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/157973/delighted?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/157973/delighted)

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