Gong.io

Gong.io

door Gong.io

Wie gebruikt deze software?

Sales and service organizations that sell over phone or web conference.

Gemiddelde scores

150 beoordelingen
  • In totaal 4.9/5
  • Gebruiksgemak 4.8/5
  • Klantenservice 4.7/5
  • Functies 4.7/5
  • Waar voor je geld 4.8/5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Gong.io
  • https://www.gong.io/
  • Opgericht in 2015

Over Gong.io

Gong gives you powerful visibility into your customer conversations. It automatically records and analyzes your sales calls and meetings. With Gong, you can: 1) Dramatically improve your teams sales effectiveness. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong.

Functies van Gong.io

  • Archiveren
  • Bestandsoverdracht
  • Bookmarking van opname
  • Direct ophalen
  • Door gebeurtenissen geactiveerde opname
  • Geplande opname
  • On-demand opnamen
  • Opnemen van gedistribueerde oproepen
  • Oproepen delen
  • Schermactiviteit vastleggen
  • Video-oproepen opnemen
  • Codevrije ontwikkeling
  • Contextafhankelijke richtlijnen
  • Herbruikbare onderdelen
  • Intentieherkenning
  • Omnichannel
  • On-screen chats
  • Sentimentanalyse
  • Spraakherkenning
  • Spraaksynthese
  • Virtuele assistent
  • Voor meerdere talen
  • Voor ontwikkelaars
  • Voorgedefinieerde bot
  • Automatisch nummers kiezen
  • Bellijstbeheer
  • Campagnebehee
  • Dashboard
  • Gegevensbeheer
  • Leaddistributie
  • Leads vastleggen
  • Leadscoring
  • Oproepen opnemen
  • Prestatiebeheer
  • Aanstellen (van personeel)
  • Audio-/videovergaderen
  • Beoordelingen
  • Doelen stellen en bijhouden
  • Gamification
  • Geïntegreerd systeem voor maken van cursussen
  • Leerplannen
  • Oproepen opnemen
  • Prestatiemeetwaarden
  • Beheer van doelstellingen en quota
  • Beheer van vergaderingen
  • Beheer van voorstellen
  • Contactenbeheer
  • Contentbeheer
  • Documentbeheer
  • Leads beheren
  • Presentatiebeheer
  • Prestatiebeheer
  • Samenwerking
  • Territoriumbeheer
  • Trainingsbeheer
  • Analyse van verkooptrends
  • Berichtgeving van uitzonderingen
  • Concurrentenanalyse
  • Correlatieanalyse
  • Dashboard
  • Dynamische modellering
  • Modellering en simulatie
  • Prestatiemeetwaarden
  • Statistische analyse
  • Weergave van grafische gegevens

De nuttigste reviews van Gong.io

One of the most valuable investments our team has made

Beoordeeld op 5-3-2019
Joey B.
Account Executive
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Pluspunten: As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Minpunten: Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

Gong's Awesome

Beoordeeld op 1-4-2019
Myles J.
Business Development Representative
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Pluspunten: Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Minpunten: There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

Great tool to discover valuable insights!

Beoordeeld op 25-11-2019
Steven M.
Product Manager
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pluspunten: In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Minpunten: This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Great tool to get a holistic view of both your customers and employees

Beoordeeld op 5-11-2019
Geverifieerde reviewer
Head of CSM for Fast Growing Companies
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Gong is fun and intuitive. It gathers all I need as a manager and a really great experience reviewing calls in seconds.

Pluspunten: The ability to get a complete journey of my customers
A managers summary allowing me to stay up to date with all that's important in my tram

Minpunten: Needs more fine tuning to surface meaningful parts of the conversation.
Would be great also to get proactive alerts on risk or upsell potentials raised by customers.

Great Promise, Hard to Use

Beoordeeld op 10-8-2019
Jonathan T.
Co-Founder
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
2/5
In totaal
3/5
Gebruiksgemak
2/5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We used Gong.io to gain insights into our sales conversations.

Pluspunten: I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc.

Minpunten: It's a bear to get it to record my calls. We use Dialpad and HubSpot, and it never really got set up correctly. What's worst is that to record video calls via Zoom, it joins as a 3rd participant, which means you're on a 40-minute clock on the free version. Pretty much makes Zoom Pro a necessity if you're trying to do product demos and close the sale then and there.

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