Gong.io

Gong.io

door Gong.io

Wie gebruikt Gong.io?

Verkoop- en serviceorganisaties die verkopen via de telefoon of webconferentie.

Wat is Gong.io?

Gong geeft je een krachtig inzicht in je klantgesprekken. Het registreert en analyseert je verkoopgesprekken en vergaderingen automatisch. Met Gong kun je: 1) de verkoopeffectiviteit van je teams aanzienlijk verbeteren; 2) meer deals winnen en elke deal op het pad naar afsluiten houden; 3) de ongefilterde stem van je markt horen. Ontdek waarom verkoopteams bij Hubspot, LinkedIn en DiscoverOrg enthousiast zijn over Gong.

Gong.io - Details

Gong.io

https://www.gong.io/

Opgericht in 2015

Gong.io - Prijsoverzicht

Gong.io heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Gong.io.

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Gong.io

Call recording software
Archiveren
Bestandsoverdracht
Bookmarking van opname
Direct ophalen
Door gebeurtenissen geactiveerde opname
Geplande opname
On-demand opnamen
Opnemen van gedistribueerde oproepen
Oproepen delen
Schermactiviteit vastleggen
Video-oproepen opnemen
Codevrije ontwikkeling
Contextafhankelijke richtlijnen
Herbruikbare onderdelen
Intentieherkenning
Omnichannel
On-screen chats
Sentimentanalyse
Spraakherkenning
Spraaksynthese
Virtuele assistent
Voor meerdere talen
Voor ontwikkelaars
Voorgedefinieerde bot
Automatisch nummers kiezen
Bellijstbeheer
Campagnebehee
Dashboard
Gegevensbeheer
Leaddistributie
Leads vastleggen
Leadscoring
Oproepen opnemen
Prestatiebeheer
Aanstellen (van personeel)
Audio-/videovergaderen
Beoordelingen
Doelen stellen en bijhouden
Gamification
Geïntegreerd systeem voor maken van cursussen
Leerplannen
Oproepen opnemen
Prestatiemeetwaarden
Beheer van doelstellingen en quota
Beheer van vergaderingen
Beheer van voorstellen
Contactenbeheer
Contentbeheer
Documentbeheer
Leads beheren
Presentatiebeheer
Prestatiebeheer
Samenwerking
Territoriumbeheer
Trainingsbeheer
Analyse van verkooptrends
Berichtgeving van uitzonderingen
Concurrentenanalyse
Correlatieanalyse
Dashboard
Dynamische modellering
Modellering en simulatie
Prestatiemeetwaarden
Statistische analyse
Weergave van grafische gegevens

Reviews van Gong.io

5 van 372 reviews worden weergegeven

In totaal
4.8/5
Gebruiksgemak
4.7/5
Klantenservice
4.7/5
Functies
4.7/5
Waar voor je geld
4.7/5
Joey B.
Account Executive
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-3-2019

"One of the most valuable investments our team has made"

Opmerkingen: Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Pluspunten: As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Minpunten: Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

  • Bron van de reviewer 
  • Beoordeeld op 5-3-2019
Mason B.
Account Executive
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020

"Could Not Live Without Gong"

Opmerkingen: Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader.

Pluspunten: As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day. Mobile App:
In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver.
Sharing Calls/Demos w/ Customers:
One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today.

Minpunten: Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go.

  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020
Rachel H.
Sales Enablement Manager
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020

"Gong provides the visibility needed to up-level your organization"

Opmerkingen: Gong's customer support is phenomenal. The product is easy to use and you want to use it. It's been invaluable to getting each of the employees who touch an account on the same page.

Pluspunten: It's easy to share calls internally and externally. If you set it up properly, you don't have to do anything for Gong to work. It just shows up in the background without any additional steps required from you. The reporting is robust and is presented in a way that makes it easy to know on what areas to coach your employees. The reporting, searching abilities, and transcripts make it easy to find best in class calls to add to the library so that the employees can learn from one another. It is especially helpful that you can highlight a "snippet" that is especially powerful or to reiterate the best next actions agreed to with the client. They can hear their agreement in their own words.

Minpunten: Some challenges are the way that our company uses Salesforce doesn't match the way that Gong set up their Gong to Salesforce integration. This restricts how accurate some of the forecasting is, due to multiple opportunities within one account. That's our biggest issue as well as challenges getting single sign-on connected. They are addressing both of these issues, but they have prevented us from getting the most out of Gong.

  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020
Madeline P.
Senior Account Executive
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020

"Maddie's Review"

Opmerkingen: It has been pleasant overall!

Pluspunten: Being able to listen to reps that are performing well's calls

Minpunten: I cannot figure out how to find Closed Won calls anymore like I used to. Those are the calls I am most interested in to learn more

  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020
Kunal B.
Co-founder & Design Lead
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020

"Great tool, even for SMBs"

Opmerkingen: I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pluspunten: The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Minpunten: The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

  • Bron van de reviewer 
  • Beoordeeld op 11-2-2020