---
description: Ontdek de plus- en minpunten van Glassbox en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Glassbox - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Website analyse tools](/directory/30073/web-analytics/software) > [Glassbox](/software/157868/glassbox)

# Glassbox

Canonical: https://www.capterra.nl/software/157868/glassbox

Pagina: 1 / 3\
Volgende: [Volgende pagina](https://www.capterra.nl/software/157868/glassbox?page=2)

> Opnemen, opnieuw afspelen en analyse, web- en mobiele app-sessies om te begrijpen wat klanten/bezoekers doen met jouw digitale kanalen en waarom.
> 
> Oordeel: score van **4.9/5** door 54 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Glassbox?

Het is een big data-analyseplatform dat is ontworpen voor de sectoren banken, vermogen, investeringen, verzekeringen, reizen, vrije tijd, telecommunicatie en detailhandel en hen helpt digitale ervaringen van klanten te begrijpen.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.9/5** | 54 Reviews |
| Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews |
| Functies | 4.9/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Glassbox Digital

## Commerciële context

- **Doelgroep**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Afghanistan, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Angola, Anguilla, Antigua en Barbuda, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana en 147 meer

## Functies

- Activiteiten volgen
- Beheer van klantervaringen
- Beheer van problemen
- Conversies bijhouden
- Dashboard
- Engagement tracking
- Enquêtes en feedback
- Feedbackbeheer
- Funnelanalyse
- Gebeurtenislogboeken
- Gebruikersinteractie bijhouden
- Gedragsanalyse
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- Heatmaps
- Hover Maps
- Klantensegmenten
- Prestatiemeetwaarden
- Rapportage en statistieken
- Real-Time Monitoring
- Samenwerkingstools
- Scroll Maps
- Slepen en neerzetten
- Testen van beschikbaarheid
- Uptimerapportage
- Waarschuwingen/Meldingen
- Websiteanalyse

## Integraties (3 in totaal)

- Adobe Analytics
- Google Analytics 360
- Qualtrics LTI

## Ondersteuningsopties

- Chatten

## Categorie

- [Website analyse tools](https://www.capterra.nl/directory/30073/web-analytics/software)

## Gerelateerde categorieën

- [Website analyse tools](https://www.capterra.nl/directory/30073/web-analytics/software)
- [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software)
- [Customer journey mapping tools](https://www.capterra.nl/directory/31537/customer-journey-mapping-tools/software)
- [Mobile analytics software](https://www.capterra.nl/directory/30936/mobile-analytics/software)
- [Heatmap software](https://www.capterra.nl/directory/30977/heatmap/software)

## Alternatieven

1. [Lucky Orange](https://www.capterra.nl/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [Hotjar](https://www.capterra.nl/software/163516/hotjar) — 4.6/5 (539 reviews)
3. [Smartlook](https://www.capterra.nl/software/164713/smartlook) — 4.7/5 (136 reviews)
4. [Contentsquare](https://www.capterra.nl/software/161591/contentsquare) — 4.8/5 (116 reviews)
5. [Fullstory](https://www.capterra.nl/software/153721/fullstory) — 4.6/5 (67 reviews)

## Reviews

### "Good for driving CX" — 4.0/5

> **charbel** | *29 november 2023* | Telecommunicatie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website
> 
> **Minpunten**: The reports are too basic, and we need to configure them so that they provide us with the details we require

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### "detailed and organized" — 5.0/5

> **Shiran** | *28 januari 2024* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific.
> 
> **Minpunten**: Love using your platform\! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome\!

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### "insights we can trust" — 4.0/5

> **thomas** | *27 juli 2023* | Detailhandel | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing.
> 
> **Minpunten**: The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in.
> 
> We have been using Glassbox for some time now and are they satisfied with the support we have been receiving from the team.

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### "smooth and intuitive" — 5.0/5

> **Justin** | *28 januari 2024* | Detailhandel | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site
> 
> **Minpunten**: Some of the filter and search functions are a little opaque. They could be more user friendly

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### "Very easy to use" — 5.0/5

> **Sashae** | *15 maart 2023* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Hands down the solution is very easy to use and has great support
> 
> **Minpunten**: There is a great deal of capabilities in Glassbox - I would be happy to receive more training on all that is has
> 
> Overall I would have to say that we are having a very positive experience with them

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Pagina: 1 / 3\
Volgende: [Volgende pagina](https://www.capterra.nl/software/157868/glassbox?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/157868/glassbox)

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