Perfect

Customer Service Support

Opmerkingen: Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

Pluspunten:

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Minpunten:

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

Terrific! This is the by far the best home health software on the market! Very user friendly!

Pluspunten:

What I like most about the Perfect is that it is very user friendly. You don't have to keep changing screens, everything is right there at your fingertips. I also like that you can customize your clinical notes to make your agency more Medicare compliant! The customer service staff are always available to answer your questions, and they are very friendly, and will take as much time as needed to assist you! From day one Perfect's staff from the administrative staff on down have been nothing but helpful in helping our agency. Additionally, they are always making improvements to their system to make it better. From the money there is no better software you can buy!

Minpunten:

I wish that Perfect would hold more seminars on the upcoming changes to the Medicare COP's such as how to prepare for QUAPI, and disaster preparedness manual.

Very poorly written for physical therapy notes

Opmerkingen: I have now used 4 different home health software programs. This is by far the worst.

Pluspunten:

The autosave feature is the only good thing about this software.

Minpunten:

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Very good customer support. Willing to customize to match agency needs.

Opmerkingen: Reports that help with the daily flow of the back office, the ease of imputing data for the field staff and back office.

Pluspunten:

The ease of use. Great customerservice. The software is very updated to the current CoPs and regulations.

Minpunten:

At times there is a slow follow through. I have asked for the new visit notes to be uploaded to my visit notes in order that we can utilize the updated care plan features, and to track the teaching completed by our field staff, to date this has not been done for us.

Close to Perfect (

Opmerkingen: As a part of billing service, I have used/dealt with a lot of software and customer service reps and I have to say that Perfect's customer service is excellent. I can't remember the last time I had to wait for a long hold time, unlike other software CS. Some of them can even be reached by email. It's pretty similar to another software with a different color but they added other features and cleaned up some areas that set it apart from the blue colored program. It is really user-friendly and it's not as ambitious as the major software out there who try too hard to be *the* software.

Pluspunten:

Creating a Traditional Medicare or Medicare Advantage claim is easy. You're done in three easy steps. The UB04 printout is great and not all over the place unlike over software. Posting payment from ERNs is simple. The live chat is a great tool if used properly. Manual cash posting is pretty straightforward. Makes my job easier.

Minpunten:

There are still some bugs in the reports. I'm getting a Run Time error for the most part when trying to print with the message filter. Still uses an Ability Certificate for submission of claims. Hopefully, they can work on that and eliminate it all together. The missing Face to Face should be an error and not a warning.