JustCall
Wat is JustCall?
JustCall is een cloudgebaseerd telefoniesysteem waarmee bedrijven telefoonnummers uit 58 landen kunnen verzamelen en deze als lokale nummers kunnen laten verschijnen bij hun klanten. Het systeem stelt je in staat om meer lokaal te lijken voor je internationale klanten en prospects, waardoor je vertrouwen opbouwt en hun vertrouwen wint. JustCall biedt je het platform dat je nodig hebt om je internationale klanten op een uniforme locatie te beheren en met hen te communiceren via een eenvoudige en duidelijke oplossing.
Wie gebruikt JustCall?
Het is bedoeld voor groeiende verkoop- en ondersteuningsteams.
Twijfels over JustCall?
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JustCall
Andere goede alternatieven voor JustCall
Reviews over JustCall
Priyansh
Overwogen alternatieven:
Small Companies Can Use This Reliable Communication Solution
Opmerkingen: My little firm has found it to be a dependable communication solution. It is simple to set up and use, connects nicely with our existing CRM, and has a robust feature set. While there are a few drawbacks, I believe JustCall has been a valuable investment for my company.
Pluspunten:
The success of my little firm depends heavily on my ability to communicate. That's why I made the decision to give JustCall a go, and I'm delighted to report that it has served as a dependable communication tool for both my staff and myself. It's ease of setup and use is one of its advantages. My colleagues and I immediately set up our accounts, and I had no issue getting things going. Within minutes, we were able to make and receive calls, and the UI is simple and user-friendly. It also interfaces effectively with our current CRM, which is another benefit of using it. We were able to integrate our CRM with JustCall and handle all of our contacts and calls from one place. We have been able to communicate with clients more effectively and have saved time as a result. We can easily record calls, forward calls, and send and receive text messages. The mobile app is also handy, allowing us to stay connected on the go.
Minpunten:
Nevertheless, using it has a few drawbacks. One drawback is that, occasionally, the call quality might be variable, especially when using the mobile app. Another drawback is that the prices can be a bit high, particularly for companies with a lot of customers. Yet, I believe that using JustCall has more advantages than disadvantages.
Reactie SaaS Labs
3 maanden geleden
Hi Priyansh, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.
David
Integrates well with most CRMs
Opmerkingen: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.
Pluspunten:
JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.
Minpunten:
The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.
Geverifieerde reviewer
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Do not use. It's practically still in beta.
Opmerkingen: I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.
Pluspunten:
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Minpunten:
Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.
Reactie SaaS Labs
7 maanden geleden
Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have. Can you please share your email id or write to us at [email protected] so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?
Joseph
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Best Customer Service Out There
Opmerkingen: Good but not great on product. Great every time on customer service.
Pluspunten:
Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.
Minpunten:
The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.
Reactie SaaS Labs
11 maanden geleden
Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at [email protected] for our product team to look into it!
Hamlet
Overwogen alternatieven:
We tested 12 companies. JustCall won our business.
Opmerkingen: We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.
Pluspunten:
We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).
Minpunten:
the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.
Reactie SaaS Labs
7 maanden geleden
Hi Hamlet! It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/
