Wie gebruikt deze software?

Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organized, communicate with their customers, and get paid, so they can get back in control.

Gemiddelde scores

147 beoordelingen
  • In totaal 4 / 5
  • Gebruiksgemak 4 / 5
  • Klantenservice 4 / 5
  • Functies 4 / 5
  • Waar voor je geld 3.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Thryv
  • https://www.thryv.com/
  • Opgericht in 1892

Over Thryv

Meet Thryv, the all-in-one management software built for small business. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing, text and email campaigns, managing customer lists, social media, and more.

Functies van Thryv

  • Afspraakherinneringen
  • Geautomatiseerde planning
  • Groepsplanning
  • Kalendersynchronisatie
  • Klantendatabase
  • Mobiele toegang
  • Multilocatie
  • Online betalingen
  • Online reserveren
  • Reserveringsbeheer voor kamers
  • Terugkerende afspraken
  • CRM
  • Factureren
  • Financieel beheer
  • Inkoop
  • Leveranciersbeheer
  • Marketingmanagement
  • Orderbeheer
  • Personeelsbeheer
  • Plannen
  • Prestatiemeetwaarden
  • Projectbeheer
  • Tijd en onkosten bijhouden
  • Trainingsbeheer
  • Voorraadbeheer
  • Documenten opslaan
  • E-mailmarketing
  • Integratie van marketingautomatisering
  • Integratie van sociale media
  • Interne chatintegratie
  • Kalender-/herinneringssysteem
  • Leadscoring
  • Mobiele toegang
  • Offertes en voorstellen
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer
  • Beheer van verkooppipeline
  • Contacten importeren en exporteren
  • Contactendatabase
  • Gedeelde contacten
  • Interactie bijhouden
  • Leads beheren
  • Segmentering
  • Tools voor exploratie
  • Zoeken/filteren
  • Aanmaningsbeheer
  • Aanpasbare facturen
  • Belastingcalculator
  • Betalingen verwerken
  • Contactendatabase
  • Factureren per uur
  • Facturering op terugkerende basis en op abonnementbasis
  • Facturering van onvoorziene gevallen
  • Factureringsportal
  • Meerdere valuta's
  • Mobiele betalingen
  • Online betalingen
  • Online facturering
  • Projectfacturering
  • Activiteiten volgen
  • Bronnen bijhouden
  • Campagnebehee
  • Lead nurturing
  • Leaddistributie
  • Leads vastleggen
  • Leadscoring
  • Leadsegmentering
  • Pipelinebeheer
  • Tools voor exploratie
  • A/B-tests
  • Aanpasbare CTA's
  • Analyse/ROI volgen
  • Bestemmingspagina's en webformulieren
  • Drip -campagnes
  • Dynamische inhoud
  • Leadscoring
  • Sales Intelligence
  • Segmentering
  • Social marketing
  • Websitebezoekers bijhouden
  • Zoekmachinemarketing
  • Antwoordbeheer
  • Bewaking van sociale media
  • Campagnebehee
  • Gamification
  • Meetwaarden voor sociale media
  • Platform voor klantenreviews
  • Reviews controleren
  • Sentimentanalyse
De leverancier heeft deze informatie niet opgegeven.
  • Contactenbeheer
  • Geplande berichtgeving
  • MMS
  • Massa-sms
  • Messaging in twee richtingen
  • Mobiele coupons
  • Opiniepeilingen en stemmen
  • Personalisatie van berichten
  • Rapportage en analyse
  • Shortcodes
  • Trefwoorden voor mobiel
  • Winstspellen va sms
  • Beheer van meerdere accounts
  • Bewaking van sociale media
  • Contentbeheer
  • Geautomatiseerd publiceren
  • Klantenbinding
  • Merken volgen
  • Postplanning
  • Rapportage en analyse
  • Samenwerking tussen meerdere gebruikers

Aanbevolen producten

De nuttigste reviews van Thryv

Thryv for HR use

Beoordeeld op 25-9-2018
Geverifieerde reviewer
Human Resources Director
Vervoer/over de weg/per spoor, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Pluspunten: Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Minpunten: While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Antwoord van de leverancier

van Thryv op 3-10-2018

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Dipping my small business toe into CRM

Beoordeeld op 23-7-2019
Monica B.
President
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Pluspunten: I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Minpunten: I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Thryv = Transforming how we do business!

Beoordeeld op 19-8-2019
Alice J.
CEO
Horeca, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Pluspunten: What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Minpunten: Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Caution

Beoordeeld op 10-2-2019
Doug D.
owner
Bouw, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
3/5
In totaal
3 / 5
Gebruiksgemak
2 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
1 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Pluspunten: I like that it advertised on over 60 sites supposedly

Minpunten: I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Antwoord van de leverancier

van Thryv op 29-3-2019

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Thryv helps me Thrive!

Beoordeeld op 11-6-2019
Catherine S.
Owner
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Pluspunten: As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Minpunten: Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

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