PrimePay

"PrimePay Good Service"

Opmerkingen: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pluspunten: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Minpunten: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

"PrimePay Timeworks and Payroll"

Opmerkingen: We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Pluspunten: It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Minpunten: It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

"Worst experience EVER"

Opmerkingen: Then after a month of working with them, they did not have direct deposit set up for the second payroll; Friday morning our employees were not paid. I spent the morning at the bank setting up a wire transfer and notifying all of our employees of the situation.
Needless to say, I should have just went with ADP when they initially bought out Wells Fargo. I just completed all documentation to make the switch and I 100% regret ever looking Prime Pays way.
Oh, and when I discussed the endless list of issues with Vice President Of Sales, his conclusion was Murphy's Law. So that gives you an idea of how they'll get to the bottom of your issues over at prime pay.

Pluspunten: there were zero pros with your company.

Minpunten: I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

"Great Service but....."

Opmerkingen: We are using the Time Clock System as well a complete Payroll Services.

Pluspunten: User Friendliness and Helpful Customer Service Team.

Minpunten: I wish an email or reminder would be sent when there's system update.

"Excellent"

Opmerkingen: They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Pluspunten: As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.