PrimePay

PrimePay

door PrimePay

Wie gebruikt PrimePay?

PrimePay gelooft in de kracht van kleine bedrijven. Dit platform helpt kleine bedrijven al sinds 1986 om tijd in hun dag te besparen zodat ze zich kunnen concentreren op wat het belangrijkst is.

Wat is PrimePay?

Het is echt wel mogelijk om van loonadministratie te houden. Deze alles-in-één oplossing voor salarisadministratie, belastingen en HR is sneller dan ooit. Zodra je salarisadministratie is voltooid, zijn je belastingen dat ook. Dit platform garandeert 100% naleving van de belastingwetgeving van nationale en lokale voorschriften. Bij de salarisadministratiedienst is een gratis oplossing voor HR-advies inbegrepen. Deze dienst helpt je om te blijven voldoen aan de voorschriften en je werknemers meer te ondersteunen door middel van handboeken, verstrekte training en meer.

PrimePay - Details

PrimePay

http://primepay.com/

Opgericht in 1986

PrimePay - Prijsoverzicht

PrimePay heeft geen gratis versie maar biedt wel een gratis proefperiode.

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van PrimePay

Salarisadministratie software
401(k) tracking
Afdrukken van cheques
Beheer van voordelen
Directe storting
Loonadministratierapportage
Loonbeslag
Meerdere landen
Meerdere staten (alleen VS)
Naleving van fiscale wetgeving
Outsourcing van salarisadministratie
Vakantie en verlof bijhouden
W-2/1099-voorbereiding
Zelfserviceportal

Reviews van PrimePay

5 van 104 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,4/5
Klantenservice
4,5/5
Functies
4,3/5
Waar voor je geld
4,5/5
Shannon M.
Partner/Director of Operations
Maatschappelijk werk, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 18-12-2018

"PrimePay Good Service"

Opmerkingen: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pluspunten: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Minpunten: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Antwoord van de leverancier

van PrimePay op 19-12-2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

  • Bron van de reviewer 
  • Beoordeeld op 18-12-2018
Shannon M.
Owner/Director of Operations
Maatschappelijk werk, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 2-8-2019

"PrimePay Timeworks and Payroll"

Opmerkingen: We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Pluspunten: It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Minpunten: It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

Antwoord van de leverancier

van PrimePay op 6-8-2019

Thank you for your review, Shannon! We are so happy to see that you like our customizable Payroll service. We will be sure to share your sentiments with our team! Have a great day. - Team PrimePay

  • Bron van de reviewer 
  • Beoordeeld op 2-8-2019
Lindsay C.
Owner
Olie en energie, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 25-10-2019

"Worst experience EVER"

Opmerkingen: Then after a month of working with them, they did not have direct deposit set up for the second payroll; Friday morning our employees were not paid. I spent the morning at the bank setting up a wire transfer and notifying all of our employees of the situation.
Needless to say, I should have just went with ADP when they initially bought out Wells Fargo. I just completed all documentation to make the switch and I 100% regret ever looking Prime Pays way.
Oh, and when I discussed the endless list of issues with Vice President Of Sales, his conclusion was Murphy's Law. So that gives you an idea of how they'll get to the bottom of your issues over at prime pay.

Pluspunten: there were zero pros with your company.

Minpunten: I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

  • Bron van de reviewer 
  • Beoordeeld op 25-10-2019
Ananay C.
Office Manager
Rechtspraktijk, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2-12-2019

"Great Service but....."

Opmerkingen: We are using the Time Clock System as well a complete Payroll Services.

Pluspunten: User Friendliness and Helpful Customer Service Team.

Minpunten: I wish an email or reminder would be sent when there's system update.

Antwoord van de leverancier

van PrimePay op 3-12-2019

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.

  • Bron van de reviewer 
  • Beoordeeld op 2-12-2019
Thomas P.
Orion Sales Manager
Verzekeringen, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 12-9-2019

"PrimePay Review "

Opmerkingen: The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

Pluspunten: We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

Minpunten: The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

Antwoord van de leverancier

van PrimePay op 13-9-2019

Thank you so much for your kind review,Thomas. We're so glad to hear that you've enjoyed working with our team. We look forward to continued success together!

  • Bron van de reviewer 
  • Beoordeeld op 12-9-2019