Gladly
Wat is Gladly?
Gladly is een uiterst persoonlijk klantenserviceplatform. In tegenstelling tot oudere klantenserviceplatforms die zaakgericht zijn, is Gladly ontworpen met mensen als uitgangspunt en maakt het op unieke wijze een enkel levenslang klantgesprek mogelijk, van spraak naar moderne berichtenuitwisseling. Gladly ondersteunt enkele van de meest innovatieve consumentenbedrijven zoals JetBlue, JOANN en TUMI om uitzonderlijke klantervaringen te leveren en maakt van klantenservice een concurrentievoordeel.
Wie gebruikt Gladly?
Er wordt samengewerkt met het MKB en grote B2C-ondernemingen in de detailhandel, e-commerce, het toerisme en de horeca, evenals met contactcenters om op de hoogte te blijven van de huidige klantbehoeften.
Twijfels over Gladly? Vergelijk met een populair alternatief
Gladly
Andere goede alternatieven voor Gladly
Reviews over Gladly
Drew
Gladly - You'll be glad you did!
Opmerkingen: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Pluspunten:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
Minpunten:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Benny
Overwogen alternatieven:
Would not use any other Platform
Opmerkingen: Great! This helps us be more efficient and put our customers first.
Pluspunten:
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Minpunten:
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
Alexis
Gladly review
Opmerkingen: Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.
Pluspunten:
I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.
Minpunten:
Nothing that I can think of, as the tool has been wonderful thus far in all respects.
Taylor
Review
Opmerkingen: 6 out of 10
Pluspunten:
Gladly is pretty reliable and easy to use
Minpunten:
The ringtone of calls is horrible. Should be customizable
Heather
Gladly - the most innovative software.
Opmerkingen: Improving customer experience, easy navigation, and excellent in keeping customers conversation.
Pluspunten:
Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.
Minpunten:
Gladly suddenly refreshes and you lose what you are typing in or want to save.
