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Wat is Gladly?

Gladly is een uiterst persoonlijk klantenserviceplatform. In tegenstelling tot oudere klantenserviceplatforms die zaakgericht zijn, is Gladly ontworpen met mensen als uitgangspunt en maakt het op unieke wijze een enkel levenslang klantgesprek mogelijk, van spraak naar moderne berichtenuitwisseling. Gladly ondersteunt enkele van de meest innovatieve consumentenbedrijven zoals JetBlue, JOANN en TUMI om uitzonderlijke klantervaringen te leveren en maakt van klantenservice een concurrentievoordeel.

Wie gebruikt Gladly?

Er wordt samengewerkt met het MKB en grote B2C-ondernemingen in de detailhandel, e-commerce, het toerisme en de horeca, evenals met contactcenters om op de hoogte te blijven van de huidige klantbehoeften.

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Twijfels over Gladly? Vergelijk met een populair alternatief

Gladly

Gladly

4,8 (123)
US$ 150,00
jaar
Gratis versie
Gratis proefversie
81
29
4,9 (123)
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4,9 (123)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25,00
maand
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39
Geen integraties gevonden
3,9 (301)
3,8 (301)
3,9 (301)

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Reviews over Gladly

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,9
Klantenservice
4,9
Functies
4,8
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
85%
4
14%
3
1%
Drew
Drew
Director of Operations and CX in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Gladly - You'll be glad you did!

5,0 3 jaar geleden

Opmerkingen: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Pluspunten:

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Minpunten:

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Floranch
CSR in Filipijnen
Consumentendiensten, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eye-catching and simple to use tool

5,0 6 maanden geleden

Opmerkingen: I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.

Pluspunten:

I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.

Minpunten:

The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.

Rachel
Customer Experience Advisor in VS
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Awesome platform

5,0 2 weken geleden Nieuw

Pluspunten:

Gladly makes it very easy to work with a few different channels to communicate with customers

Minpunten:

It sometimes gets slow but it seems like it gets fixed pretty quickly

Taylor
CXA in VS
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review

3,0 vorig jaar

Opmerkingen: 6 out of 10

Pluspunten:

Gladly is pretty reliable and easy to use

Minpunten:

The ringtone of calls is horrible. Should be customizable

Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Glady - A Customer Management System

4,0 3 maanden geleden

Opmerkingen: Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.

Pluspunten:

The fact that the Gladly platform works so well with my other programs makes it my favorite. It's a must in my office because of how well it coordinates many activities and how intuitive the UI is. The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would have otherwise spent paging through notes or switching between internet tabs. In my opinion, this is one of Gladly's most useful features that we can't live without.

Minpunten:

While I have few legitimate gripes, I would suggest adding some lighthearted touches to the design of the website in order to keep myself and my coworkers cheerful when dealing with irate customers. In addition, having a distinct layout will keep certain employees from getting bored during sluggish periods.