Wat is Doubleknot?
Doubleknot ondersteunt non-profitorganisaties en culturele attracties om de gastervaring te verbeteren, het aantal bezoekers te stimuleren, lidmaatschappen te laten groeien en donaties te verhogen. De geïntegreerde ondersteuning voor online, POS en mobiele verkoop en beheer zorgt ervoor dat alle aanwezigheids-, lidmaatschaps-, registratie-, reserverings-, donatie- en verkoopgegevens worden opgeslagen in één uniforme database met krachtige tools voor rapportage, analyse, communicatie, kortingen en meer.
Wie gebruikt Doubleknot?
Het ondersteunt non-profitorganisaties en culturele attracties zoals musea, dierentuinen en wetenschapscentra die kaartverkoop, toegang, lidmaatschappen, registraties, reserveringen, fondsenwerving en de verkoop van merchandise beheren.
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Reviews over Doubleknot
Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK
We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.
Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.
6 jaar geleden
Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at [email protected] to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!
Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!
Opmerkingen: Shorter time to set up, can do everything I would need it to do.
Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.
Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.
6 jaar geleden
Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at [email protected] to discuss ways that they can be addressed.
Limited flexibility, constituent management not ideal
Opmerkingen: Poor. From the beginning, customer service has been lacking. When the promised trainer never showed up during the initial start up, we were in trouble.
Online purchasing and registration with customizable forms, credit card payment with updated card reader, use of ipad POS stations.
Promises not completed. Very bumpy transition, CRM tools never came through, duplicate constituents is major issue, payment method flexibility non-existent, no separation of constituent individuals vs organizations, no relationship or household feature. Back office management is difficult. Customer service and training from Doubleknot has been poor. User guides are not searchable.
Great for data management
I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.
Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.
6 jaar geleden
Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at [email protected] for more info.
works great with property reservations
Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties
Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored
6 jaar geleden
Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at [email protected] to discuss ways that the issues can be addressed.