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Karbon
Wat is Karbon?
Karbon is een werkmanagementplatform voor accountantskantoren en professionele dienstverlenende bedrijven. Het biedt een echt samenwerkingsplatform om workflows te beheren, met teams te communiceren en uitzonderlijk werk voor klanten te leveren.
Door het combineren van e-mail, discussies, taken en krachtige workflows helpt Karbon je team af te stemmen via één plek om te communiceren en samen te werken, waardoor de capaciteit om op tijd en onder budget te leveren wordt vergroot.
Wie gebruikt Karbon?
Karbon is ideaal voor het beheren van functionele teams en afdelingen binnen grote organisaties of klantgerichte servicebedrijven. Dit omvat de boekhouding, financiën, back-office ondersteuning en meer.
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Karbon
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Reviews over Karbon
The Superman-Batman-Crocodile Dundee-Indiana Jones-Dog Whisperer of Team Communication and Project Mgmt Tool
Opmerkingen: Have you ever wanted ONE SPOT to check email, delegate task, manage projects and customers? Karbon is IT. NOthing else compares to this robust, all inclusive system. Forget Twist and Slack, and your gmail or outlook, zendesk and all the rest. This program, while made for the accounting industry, is the perfect solution for any industry, and even a single individual could use it, but it shines with many users. No more multiple things to check and manage, it's all in one place. From Triage, you empty your inbox for email and @ tags from within the system and assign emails to other team members, create work from emails, and all correspondence tracks back to both contacts and pieces of work, so nothing is ever lost or hard to search. This is the most intelligent productivity solution available; I've tried many to disappointing results and now will stay with Karbon and not continue to look further. You can see work for the whole business, for yourself, and separately for your team. You can assign work to others, you can even assign tasks to clients and people outside your team, so they have their own checklist, which has comments and attachments - no more 10k emails! You can break down work into sections with different checklists and assign each task it's own team member and due date. You can drag and drop tasks to different dates. You can have templates for work to make creating work easy. You can make client tasks in these templates and also schedule repeating work. I can't go on, there are too many things that are amazing about this program. Do yourself a favor and try it out. I put it off for 8 months and after 2 days was hooked. 5 months later, it just keeps getting better and easier as we get more proficient using the program to its full potential. AMAZING! Nothing less than Amazing. Nothing slips through the cracks with Karbon.
Pluspunten:
Everything about Karbon.
Minpunten:
They have both of these on their Fall 2017 roadmap: 1) time clock for job/client/employee time tracking (which is the only other external program we now use and can't wait to only use Karbon for everything); 2) Canned Responses (template emails plug & play). Coming soon, and I can deal with these cons because of everything else has saved so much time.
Eerder overwogen alternatieven:
Communication reduces staff frustration and is the key to excellent customer service!
Opmerkingen: Exceptional. Karbon continually makes improvements to their products. They look for suggestions from the users and are happy to accommodate finding a solution for a specialized request.
Pluspunten:
Our staff enjoys the Triage function and visibility of communication most about Karbon. With having a team approach to most of our client work, it's important for everyone to know details from client interactions. This has helped us to be more efficient, batching questions and keeping us from contacting the client repeatedly for the same thing. It has essentially helped us provide better customer service while making our team more efficient.
Minpunten:
I would like to have more options of labeling clients, helping to narrow down a specific group of clients to target for an email message or reporting purposes. Filter work by work title instead of work type.
Very Poor service (after you have purchased)
Opmerkingen: Brutal - Do not buy this software. There are cheaper and better ones out there that have a better track record.
Pluspunten:
Planned features were great, but in operation were very clunky and still being developed. Despite its polished look, this software is far from ready for use.
Minpunten:
The support. The sales team are super nice, and accommodating until you have purchased and they will tell you anything, including lies to get you to buy. Once you need support or assistance, good luck! They are currently withholding our client data in their system so we will continue to pay them!
Eerder overwogen alternatieven:
Why I picked KarbonHQ
Opmerkingen: This software has given us the visibility to see all of the work that we have. Before this we were all siloed in our inboxes, now we have shared communication and collaboration on work.
Pluspunten:
I like the fact that this software gives me visibility on Work that is not complete, by person, by budget, by client, by type of work. The flexibility of seeing reporting is great.
Minpunten:
The ability to search emails needs improvement. You can do it, however it is more effective to use Outlook.
Eerder overwogen alternatieven:
Karbon -
Opmerkingen: Karbon has made work life easier. I am no longer looking at 4 trello boards, a white board, a daily to do list. I just run thru Karbon.
Pluspunten:
Love the ease of My Week and its integration with Google Calendar. I simply triage all my emails - allocated to my week if needed follow up. Then slot them into Google Calendar to allocate time. My phone even reminds me of scheduled tasks coming up. The templates for work are so easy to use. The client requests are user friendly for the clients and us. All emails are allocated to work or the client. No more scrolling thru emails to find that particular document. Its all in the work. Essential with monthly or quarterly BAS. Or even if a client purchases a new car you simply add that email to their next years tax return!
Minpunten:
Would love signing to be part of client requests. Its actually essential!Would also like documents to be added to the client rather than work as sometimes you don't have a work item.
