--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.nl/software/155928/zoho-crm Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 7003 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 7003 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Activiteiten volgen - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van klantervaringen - Beheer van salesactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbeheer - Donorenbeheer - E-mailbeheer - E-mailmarketing - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensinvoer - Gegevensverzameling via meerdere kanalen - Goal Setting/Tracking - Interactie bijhouden - Kanaalbeheer - Klanten volgen - Klantensegmenten - Klantgeschiedenis - Leaddistributie - Leads genereren - Loyaliteitsprogramma - Marketingautomatisering - Meerdere valuta's - Offertes - Opmerkingen/notities - Prestatiebeheer - Prestatiemeetwaarden - Quota Planning - Rapportage en analyse - Sales Planning - Slepen en neerzetten - Sociale promotie - Taakbeheer - Voor de verzekeringsbranche - Voor salesteams/-organisaties - Voorstellen genereren - Workflowconfiguratie - Zoeken/filteren ... en 77 meer functies ## Integraties (68 in totaal) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... en 53 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.nl/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.nl/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.nl/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.nl/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.nl/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.nl/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.nl/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [Dynamics 365](https://www.capterra.nl/software/157279/dynamics-365) — 4.4/5 (5860 reviews) 5. [Pipedrive](https://www.capterra.nl/software/132666/pipedrive) — 4.5/5 (3063 reviews) ## Reviews ### "Zoho CRM: Not the best but also not the worst" — 3.0/5 > **Remco** | *11 maart 2025* | Managementconsulting | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The possibility of customizing it if you have developers in place. > > **Minpunten**: Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot > > Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. ----- ### "ZOHO is one of the best for Business" — 5.0/5 > **Diana** | *8 oktober 2024* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis. > > **Minpunten**: There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams. > > My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Minpunten**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 mei 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Minpunten**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM Simplifies workflows and customer engagement" — 5.0/5 > **Gabriella** | *8 september 2026* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement. > > **Minpunten**: I honestly got nothing to dislike towards Zoho CRM everything was perfect while working with it so no dislike\! ----- Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens