--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.nl/software/155928/zoho-crm Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 6982 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 6982 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - Beheer van vergaderingen - Bijhouden van klantenactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbeheer - Contentbibliotheek - Documentbeheer - Donorenbeheer - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Interactie bijhouden - Kalenderbeheer - Klanten volgen - Klantendatabase - Klantgeschiedenis - Leads genereren - Live chatten - Loyaliteitsprogramma - Marketingautomatisering - Opmerkingen/notities - Plannen - Rapportage en analyse - Sales Planning - Samenwerkingstools - Slepen en neerzetten - Taakbeheer - Toegangsopties/machtigingen - Verkooprapporten - Visuele analyse - Voor de verzekeringsbranche - Voor salesteams/-organisaties - Workflowconfiguratie - Zoeken/filteren ... en 70 meer functies ## Integraties (70 in totaal) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... en 55 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.nl/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.nl/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.nl/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.nl/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.nl/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.nl/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.nl/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [Dynamics 365](https://www.capterra.nl/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 5. [Pipedrive](https://www.capterra.nl/software/132666/pipedrive) — 4.5/5 (3056 reviews) ## Reviews ### "Zoho CRM: Not the best but also not the worst" — 3.0/5 > **Remco** | *11 maart 2025* | Managementconsulting | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The possibility of customizing it if you have developers in place. > > **Minpunten**: Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot > > Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. ----- ### "ZOHO is one of the best for Business" — 5.0/5 > **Diana** | *8 oktober 2024* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis. > > **Minpunten**: There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams. > > My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Minpunten**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Geverifieerde reviewer** | *16 januari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Minpunten**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 juni 2026* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Minpunten**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens