--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.nl/software/155928/zoho-crm Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 6964 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 6964 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - Bestemmingspagina's en webformulieren - Bijhouden van klantenactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbibliotheek - Documentbeheer - Donorenbeheer - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Goal Setting/Tracking - Interactie bijhouden - Kalenderbeheer - Klanten volgen - Klantendatabase - Klantgeschiedenis - Leads genereren - Live chatten - Loyaliteitsprogramma - Marketingautomatisering - Opmerkingen/notities - Predictieve analyse - Rapportage en analyse - Sales Planning - Samenwerkingstools - Slepen en neerzetten - Sociale promotie - Taakbeheer - Toegangsopties/machtigingen - Verkooprapporten - Visuele analyse - Voor de verzekeringsbranche - Workflowconfiguratie - Zoeken/filteren ... en 70 meer functies ## Integraties (69 in totaal) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... en 54 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.nl/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.nl/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.nl/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.nl/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.nl/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.nl/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.nl/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Pipedrive](https://www.capterra.nl/software/132666/pipedrive) — 4.5/5 (3042 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.nl/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Zoho CRM: Not the best but also not the worst" — 3.0/5 > **Remco** | *11 maart 2025* | Managementconsulting | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The possibility of customizing it if you have developers in place. > > **Minpunten**: Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot > > Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. ----- ### "ZOHO is one of the best for Business" — 5.0/5 > **Diana** | *8 oktober 2024* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis. > > **Minpunten**: There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams. > > My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years. ----- ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28 december 2024* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I really the sales and marketing automation it enhances the efficiency. > > **Minpunten**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Geverifieerde reviewer** | *28 oktober 2025* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Minpunten**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Zoho for CRM\!" — 4.0/5 > **Shenella** | *22 februari 2026* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. > > **Minpunten**: Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. > > Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day\! ----- Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens