Veevart

VeeVart SalesForce Integration

Pluspunten:

The customer service has been excellent and the implementation was extremely detailed. We met over 6 months weekly to discuss the plan and setup. Very few companies I've found are that customer orientated.

Minpunten:

SalesForce is never easy no matter how easy it seems.

VeeVart. Great software and support.

Opmerkingen: Our experience with VeeVart has been highly satisfactory, from the onboarding process to the implementation of additional features, and the continuous support. It has been a pleasure using the software and working with the VeeVart team.

Pluspunten:

The customer service and support team is highly responsive and knowledgeable, providing a personalized experience. Instead of ticket numbers, menu selections, or outsourced support, you get direct communication with someone who is familiar with your business.

Minpunten:

For those new to Salesforce, the implementation process can be overwhelming. The VeeVart team provided hands-on assistance throughout our onboarding and offered detailed guidance. However, I would recommend additional SalesForce training prior to starting the process.

Q Review

Pluspunten:

it is easy to use plus you can have the world experience just by using this app

Minpunten:

it cant load quickly in mobile phone which don't use latest systems

First Year Using Veevart

Opmerkingen: The account executive and support team have been fully engaged, responsive and solution-oriented to deal with across all phases of the lifecycle. We paid extra for support to and it was worth it. The monthly advance live training is appreciated. Overall, we are very satisfied with our purchase. We are excited to have Veevart further expand our course structures as our programming evolves.

Pluspunten:

Overall simple design makes it concise and more intuitive to navigate. Our weekly training cadence and pace was perfect. Migration transitioned smoothly. Integrates with Quickbook. Membership process is easy to use. The digital cards has enabled efficiency, sustainability, and instant turnaround for our members. Dashboards are a fantastic feature, easily customizable charts. The rental and grant management system was a bonus, which was lacking in our last CRM.

Minpunten:

Digital cards have space constraints which limits branding. Some features, like backdating payments, lack seamlessness. The support team is working on a solution. Would like to house all communications to the support team into a portal to help organize and track status of requests or Q&A.

Incredible Software with Wonderful Customer Service

Opmerkingen: Because of Veevart, MOFAD now has an organized and streamlined database that allows us to track everything from donors to attendees. We no longer need to use work arounds in order to achieve our ticketing needs, and we don't need to look to other services for fundraising campaign pages. The Veevart team continue to go above and beyond for us, and we are so grateful for their commitment to a great product.

Pluspunten:

More than anything, the customer service Veevart provides is second to none. We have asked for several new features to be put into development and they always jump to accommodate. If you need to speak with someone directly, there is no need to sit on the phone listening to hold music, as your personal contact will always be there to help.

Minpunten:

No software is perfect, and of course there are always things that can be improved. We are looking forward to Veevart's upcoming updates to gala management, discount code limits, and even some of the functionalities that we specifically requested like ticketing add-ons.

Museum + Art Gallery - Contact Management and Point of Sale

Opmerkingen: Overall we've had a very positive experience with Veevart. As a small organization previously working with outdated software, there have been a lot of growing pains and learning curves for us in adapting to Veevart, but the staff and specifically our account rep have been extremely kind, patient, and accommodating as we've learned more about the program. I also appreciate that Veevart is a growing and developing program and that we have been able to provide input as to what we would like to see next.

Pluspunten:

By integrating our contact management system with our point of sale and membership/program registration systems, Veevart has simplified and streamlined our registration process and made those streamlined processes much more straightforward and easy for our staff to enact.

Minpunten:

Veevart is extremely large and complex, and our staff are struggling with the fact that sometimes they need to let the Veevart staff take over and implement something through the backend, because we just don't have the information needed to do it ourselves.

Great Software!

Opmerkingen: We now have a highly functional database for our donors, members, sales, attendance, demographics, programs, and so much more thanks to Veevart. The software is helping us hone in on our audiences like never before and the Veevart Team is consistently looking for ways to help make their client's jobs easier.

Pluspunten:

I utilize this software for its Fundraising and Ticketing platforms and I've consistently been impressed by Veevart's user-friendly, intuitive format. Running reports is a breeze and anytime I have a question I hear back from our representative within the day, if not within a few minutes! They have worked with our website maintenance team and staff members to implement sales functions and everyone has nothing but great things to say about their customer service. The Veevart team has been adapting constantly throughout the pandemic situation and are offering options that help make it easier for nonprofits to get the information they most need. i.e. creating new routes for autopayment. I highly recommend this software!

Minpunten:

The only feature we could use right now is the ability to offer autopayment options for all memberships, and Veevart is already working on making that a reality in a couple months.

Customization is great, images could use improvement

Opmerkingen: Veevart has allowed us to approach many aspects of our business from a more quantitative perspective and allows us to have more control over the UI/UX of what we look at every day.

Pluspunten:

Reports are a great way to track inventory and to visualize different areas for growth. The ability to change the organization of different objects is also incredibly useful, if a little daunting, because there's limitless amount of customization available.

Minpunten:

For an inventory management system / CRM designed for art galleries and museums, there are a lot of opportunities for improvement in how images are organized and displayed. I'm surprised there aren't different image functionalities or more control over primary images and detail images, for example. The fact that images are warped to fit a square in list views is especially chaotic. The application also has a lot of potential for task management, except that there isn't a way to mark messages as read/unread - this makes it much harder to track communications and easier for things to fall between the cracks.

A Review of Veevart's Exceptional Service and POS System Enhancement

Opmerkingen: Our experience with Veevart has been exceptionally positive, highlighted by their outstanding customer service and the significant enhancements they brought to our POS system. The support team at Veevart is both attentive and knowledgeable, offering personalized solutions that have streamlined our transaction processes and improved the overall operational flow. This upgrade has been a game-changer, saving us valuable time and greatly enhancing our customer interactions by making every process smoother and more user-friendly. We truly appreciate the professionalism and expertise that Veevart brings to our daily operations, making them a vital partner in our continued success.

Pluspunten:

Veevart has delivered outstanding customer service that has significantly enhanced the efficiency of our POS system. Their attentive and knowledgeable support team provided personalized solutions that streamlined our transactions and improved overall operational flow. This upgrade has not only saved us time but has also elevated our customer interactions, making every process smoother and more user-friendly. We're deeply appreciative of the professionalism and expertise Veevart brings to our daily operations.

Minpunten:

After a thorough evaluation and consistent use of Veevart's services, we are pleased to report that we have not encountered any significant drawbacks. Their system and support have seamlessly integrated with our operations, fulfilling all our expectations without any notable issues.

Children's Discovery Museum of the Golden Crescent

Opmerkingen: Overall we have had a great experience with Veevart.

Pluspunten:

The elements I like most about Veevart, are the wide range of products Veevart offers, and most importantly the amazing customer service our representative [sensitive content hidden] provides.

Minpunten:

The thing I like least about Veevart is the fact that we are limited to Square and Stripe POS systems.

Good Platform, GREAT customer service

Opmerkingen: Veevart has been a good platform, but the customer service is what has bumped it up. Having a point of contact that can assist quickly and make sure we have what we need, is essential! The internal help linrary is nice as well. Makes training nee employees much easier.

Pluspunten:

Cusromer Service is hands down the best!

Minpunten:

I wish i had more options to export reports to excel/numbers and build templates on my side.

Best Decision We Made!

Opmerkingen: They have excellent customer service

Pluspunten:

Museum Ticketing, Events, Donor Engagement, Collections Management, are streamlined and very easy to use.

Minpunten:

We have not used the gift shop inventory yet. But we will be utilizing that in the future.

A perfect solution

Opmerkingen: My overall experience has been very good. There is a lot to learn, but the company provides support documents, videos, and in person support as you need it. I'm looking forward to implementing more of the features Veevart has to offer.

Pluspunten:

I love the Dashboards! They give you the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is their customer support. They have helped us make our events and products more available and easy to review. Our visitors can make donations in a number of readily available ways. Our tickets are adaptable to changes in visitor's plans and our online presence is streamlined and easy to use.

Minpunten:

There is a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful.

Exceptional support team, versatile software

Opmerkingen: We now have a more robust client record management. The reporting tool is endlessly useful to produce reports on all aspects of daily operations.

Pluspunten:

The support team. When the museum switched to Veevart there was a lot of assistance from customer support and the developers. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door.

Minpunten:

The learning curve. It took a while to learn how to use it to it's full potential and we're still learning. But as mentioned in the pros comment, the support team is ready and capable of solving most problems

Wonderful software

Opmerkingen: Veevart team are phenomenal! Always available, supportive, will to listen and assist with any project.

Pluspunten:

The process with integration was seamless

Minpunten:

Initially, the system seemed a little difficult, simply because I've never worked with a non-profit software that produce the quality and details Veevart offers.

A fantastic & bespoke app that just keeps giving!

Opmerkingen: The Veevart team have always been able to change aspects that did not quite suit our business model.

Pluspunten:

Veevart is the only software that fully caters to our bespoke company needs. As an art advisory, we needed a secure cloud-based platform to capture and store all of our client and sales data. Veevart goes above and beyond any normal CRM system and has transformed the way our business works. Being fully-customisable and offering great reporting tools makes Veevart such an effective means for gleaning data and enabling our business to grow. The team are utterly fantastic and always on hand to answer our questions and help us develop the system as our business evolves. We haven't looked back

Minpunten:

Not applicable!

Great Price for the Product

Opmerkingen: The customer service team is incredibly kind, flexible, and willing to help. They are also always open to customization. They are willing to put in the work to make sure the software works as flawlessly as possible for us.

Pluspunten:

Veevart makes it easy to integrate all aspects of the Museum into one contact database. For example, people who donate through our website, who reserve timed tickets, and who buy items from our store can all be linked to the Veevart platform. It provides one consolidated place for all visitor information (their contact information, how much they have donated over the years, how many times they have visited, what they have purchased, etc.). The reports are also incredibly useful.

Minpunten:

The Veevart team had never done a transfer from Donorperfect (our old donor database) which caused some challenges with the way information appeared on the other end, but they did all the work and were very diligent about doing it in a timely manner.

Great improvments

Opmerkingen: Great integration between CRM/Saleforce and our gallery backoffice and online business

Pluspunten:

I loved the idea to base our backoffice linked to the website and CRM as powerful as Salesforces. Veevart team was very efficient and always quick to answer our requests. I strongly recommend Veevart !

Minpunten:

Ipad /Android application still need to be closest to our needs. Also Quickbook integration will be our next request.... I know Veevart will work on it

Veevart- Excellent customer service

Opmerkingen: Overall we have had a great experience. There is always customer and technical support when we need it and it has definitely helped to keep better track of our exhibitions and collections.

Pluspunten:

We like that is is built on the Salesforce platform so that all of our programs, projects, and data is all stored in one location. Also, the Veevart team is super responsive and can either help us create a solution or has one already rolled out.

Minpunten:

It is extremely robust- so sometimes it can a be a little overwhelming, but there is always helpful support just a video chat away!

Customer service is beyond compare!

Pluspunten:

The feature that we like most about the software is the amount of customer service. Their team is amazing and have great communication when working with the product. They have the same goals as the company, to make the best website for the client and the ease of communication does not lack in the slightest.

Minpunten:

The UX/UI design on the user interface could be made easier to function for the admin using the site, sometimes its hard to follow. The dimensions listing should be switched for the art pieces (not widthx height) and we find the occasional typo. These are all minor in the long run, and the customer service outweighs the cons completely.

Amazing costumer support!

Opmerkingen: The Veevart team is very knowledgeable and they are always able to help with customizations and troubleshoot any issues that may arise, finding the best way for us to use the system to its fullest capabilities.

Pluspunten:

Amazing customer support and 1-on-1 integration. Their team is constantly finding ways to help us to best use the program and utilize its fullest capabilities to our advantage. The ways that the system can be configured to the gallery's benefit are endless.

Minpunten:

Certain custom documents are add ons.

Fantastic app from a great company. Has really helped supercharge the way we work.

Opmerkingen: We have been using Veevart for almost a year and it's safe to say we are absolutely thrilled. Along with the expert guidance of the Veevart team this app has enabled us supercharge the way we work. Veevart is helping us become a more insightful, responsive and data driven global arts organisation. The first steps for us were to establish a data model that reflects the way we work, customise the platform to our needs and to migrate data from legacy systems. The team at Veevart have helped guide us through this process and the product itself has integrated fairly seamlessly with our existing systems. Veevart has now replaced a number of antiquated systems. None of the work we are now doing would have been possible without Veevart and we are now looking forward to leveraging all of amazing additional technology the team at Veevart are building on top of the Salesforce platform.

I enjoy working with our administrators. They are knowledgeable, helpful and available.

Opmerkingen: We are now able to efficiently track all of our contacts and fund raising goals in one place.

Pluspunten:

The software is custom built to help suit a business' needs. It can keep track of contacts, sales, leads, opportunities, inventory, transactions and more.

Veevart for Antique Furniture Company

Opmerkingen: Veevart makes our business much easier. Especially in creating documents like invoices, propasals and object descriptions. We can now communicate faster and more professional with clients and have more time to built new customer relationshios.

Pluspunten:

The system is very easy to use and makes your business much easier as well faster. You save a lots of time in order to automate most of the office processes.

Minpunten:

It takes some time to set up the software the perfect way for your personal needs.

Veevart Review

Pluspunten:

Veevart is a great platform for any ticketing needs. The online user-experience format is very user-friendly, and customer service is great, incredibly responsive, and supportive!

Minpunten:

If there is a way to have better form integration for creating online reservations that would be great!