ShipStation

Test your shipping software - they're not all made the same

Opmerkingen: I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for ShipStation from the start.

Pluspunten:

I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort. I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time.

Minpunten:

There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity.

ShipStation Is A Must for ANy Shopify Business Who Ships Product

Opmerkingen: ShipStation was easy to integrate and really simplifies the process. Great for companies of all sizes.

Pluspunten:

ShipStation makes it easy to complete and track a customers shipment and get the best price for that shipment.

Minpunten:

Not much to not like....it does what it needs to do and it does it well.

Misleading initial cost for labels

Pluspunten:

potential ease of use with paypal. Less expensive, but turned out not to be.

Minpunten:

Shipstation is horrible. They've cost me a ton of money because their software gives a price and then 2 weeks later the shipping company charges you hundreds more. By the way I am accurate in my weighing and measurements.

Excellent shipping software for ecommerce businesses

Opmerkingen: Shipstation has been amazing at helping streamline our order processing and shipping. It has worked great despite the growth of business and has scaled seamlessly.

Pluspunten:

Easily track and ship orders from multiple channels. Ability to use your own shipping accounts with carriers or use Shipstation's negotiated rates. Filters, tags, notes, automations help streamline our shipping and order processing. The interface is user friendly and the rare times I've had an issue and had to contact support, my issues were resolved fairly quickly.

Minpunten:

Shipstation recently forced all users to the new interface, which I'm not a fan of. But that's more from having used the software for years. With the move, it changed how some things are processed or handled.

Going with ShipStation was a smart decision

Pluspunten:

It is seamless with both Cin7 and Shopify. Orders flow in here from both channels and it has the same look and feel in our workflow. The Insights reporting is very useful.

Minpunten:

Calculators look at an order over 50 lbs and charge accurately - with surcharges. In our business, we don't ship over 50 lbs to a customer. We pack in multiple boxes to pass on savings and also make it easier for our boutique customers to handle. I wish rules could be in place to accommodate this.