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Wat is Freshsales?

Freshsales is een volwaardige online CRM, gemaakt voor snelle verkoopteams, boordevol functies zoals ingebouwde telefoon, geïntegreerde e-mail, volgen van gebruikersgedrag, dealbeheer, rapportage en meer.

Wie gebruikt Freshsales?

Freshsales is een product voor teams in alle soorten en maten. Freshsales is ontworpen met de intentie om te voldoen aan de verkoopbehoeften van alle markten.

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Twijfels over Freshsales? Vergelijk met een populair alternatief

Freshsales

Freshsales

4,5 (611)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
135
21
4,4 (611)
4,4 (611)
4,4 (611)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
104
231
4,3 (5.954)
4,2 (5.954)
4,4 (5.954)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Freshsales

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Functies met hoogste score
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HubSpot Marketing Hub
Functies met hoogste score
Beheer van e-mailcampagnes
Contactendatabase
Marketingautomatisering
Zoho Desk
Functies met hoogste score
Aanpasbare branding
CRM
Ticketbeheer
monday CRM
Functies met hoogste score
Beheer van verkooppipeline
Contactenbeheer
Leads beheren
Claritysoft CRM
Functies met hoogste score
CRM
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Outplay
Functies met hoogste score
Campagnebeheer
Voor salesteams/-organisaties
Workflowbeheer
Vtiger CRM
Functies met hoogste score
Contactenbeheer
Contactendatabase
Leads beheren
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Insightly
Functies met hoogste score
Contactenbeheer
Contactendatabase
Taakplanning

Reviews over Freshsales

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,4
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Duncan
Duncan
Content Strategist in Australië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

An Excellent All-In-One CRM and EDM Platform

5,0 10 maanden geleden

Pluspunten:

Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing.

Minpunten:

As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted.

Humberto
COO in VS
Cosmetica, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

If you need support, look elsewhere

5,0 3 jaar geleden

Opmerkingen: In short, great app, downright awful support

Pluspunten:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Minpunten:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Mahesh
CEO in India
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Buggy product and horrible customer service

1,0 vorig jaar

Opmerkingen: I wouldnt recommend it to anyone and regret paying for the product

Pluspunten:

Not much. The product is OK but the support is just mind-numbing

Minpunten:

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Syed
IT Business Partner in Saoedi-Arabië
Logistiek en toeleveringsketen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Freshsales

5,0 3 maanden geleden

Opmerkingen: overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing.

Pluspunten:

very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts.

Minpunten:

reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards.

Gregor
Marketing Manager in Slovenië
Machinebouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Freshsales suite fulfills our needs

5,0 2 jaar geleden

Opmerkingen: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Pluspunten:

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Minpunten:

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.