Wat is Freshsales?

Freshsales is een volwaardige online CRM, gemaakt voor snelle verkoopteams, boordevol functies zoals ingebouwde telefoon, geïntegreerde e-mail, volgen van gebruikersgedrag, dealbeheer, rapportage en meer.

Wie gebruikt Freshsales?

Freshsales is een product voor teams in alle soorten en maten. Freshsales is ontworpen met de intentie om te voldoen aan de verkoopbehoeften van alle markten.

Waar kan Freshsales worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Freshworks
  • Gevestigd in San Mateo, VS
  • Opgericht in 2011
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Chinees (traditioneel), Duits, Engels, Frans, Italiaans en nog 5 andere

prijzen van Freshsales

Beginprijs:

US$ 15,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Freshsales heeft een gratis versie en biedt een gratis proefperiode. Freshsales heeft een betaalde versie vanaf US$ 15,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Freshworks
  • Gevestigd in San Mateo, VS
  • Opgericht in 2011
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)

Beschikbaar in deze landen

Argentinië, Australië, België, Bolivia, Brazilië en nog 37 andere

Talen

Chinees (traditioneel), Duits, Engels, Frans, Italiaans en nog 5 andere

Video's en afbeeldingen van Freshsales

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Nog 6 andere bekijken
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Functies van Freshsales

  • A/B-tests
  • Aanpasbare rapporten
  • Aanpasbare velden
  • Abonneebeheer
  • Activiteiten volgen
  • Activiteitendashboard
  • Afspraakplanning
  • Analyse van verkooptrends
  • Beheer van e-mailcampagnes
  • Beheer van salesactiviteit
  • Beheer van verkooppipeline
  • Belangrijke prestatie-indicatoren (Key Performance Indicators, KPI's)
  • Bellijstbeheer
  • Bestemmingspagina's en webformulieren
  • Budgettering/prognoses
  • CAN SPAM-compliance
  • CRM
  • Campagnebeheer
  • Casusnotities
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Contactenbeheer
  • Contactendatabase
  • Dashboard
  • Dealbeheer
  • Documentbeheer
  • Documenten opslaan
  • Doelgroeptargeting
  • Door gebeurtenissen geactiveerde acties
  • Drip -campagnes
  • E-mailbeheer
  • E-mailmarketing
  • E-mailsjablonen
  • Gedeelde contacten
  • Gedragsanalyse
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Heatmaps
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kalender-/herinneringssysteem
  • Kalenderbeheer
  • Kansenbehee
  • Klantenbeheer
  • Klantenbinding
  • Klantendatabase
  • Lead nurturing
  • Leadkwalificatie
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Lijstbeheer
  • Marketing via meerdere kanalen
  • Marketingautomatisering
  • Mobiele toegang
  • Multivariaat testen
  • Pipelinebeheer
  • Predictieve analyse
  • Prestatiebeheer
  • Prestatiemeetwaarden
  • ROI-tracking
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime meldingen
  • Referenties bijhouden
  • Samenwerkingstools
  • Segmentering
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Sociale profielen van klanten
  • Split run tests
  • Statistische analyse
  • Taakbeheer
  • Teammanagement
  • Territoriumbeheer
  • Tijd bijhouden
  • Tools voor exploratie
  • Verkooprapporten
  • Visuele analyse
  • Visuele editor
  • Volgen van gedrag
  • Voor financiële instellingen
  • Voor iPad-apparaten
  • Voor mobiel geoptimaliseerde e-mails
  • Voor salesteams/-organisaties
  • Voor start-ups
  • Voor vastgoed
  • WYSIWYG-editor
  • Waarschuwingen/Meldingen
  • Websiteanalyse
  • Websitebezoekers bijhouden
  • Workflowbeheer
  • Zoeken/filteren

Alternatieven voor Freshsales

CRM-oplossing voor kleine tot middelgrote bedrijven die kansen beheert, projecten oplevert, relaties koppelt en offertes opstelt.
Pipedrive is een eenvoudig te implementeren CRM-softwaretool waarmee je je kunt concentreren op de activiteiten waarmee deals worden gesloten. Meer informatie over Pipedrive
Zoho Mail is een veilige e-mailhostingservice voor bedrijven. Het stelt de hele organisatie in staat om veilig te communiceren en samen te werken.
Met Sales Cloud laat jij je teams beter presteren door verkooprocessen te automatiseren en administratieve taken weg te nemen. Meer informatie over Salesforce Sales Cloud
Focus met Copper en Google op relaties en niet op dossiers. De enige CRM die is ontworpen voor, gebruikt door en wordt aanbevolen door Google. Meer informatie over Copper
Ruim 68.800 klanten in meer dan 100 landen gebruiken de bekroonde software van HubSpot om hun klanten aan te trekken, betrokken te maken en hen te verrassen. Meer informatie over HubSpot Marketing Hub
Biedt e-mailtracking, zoeken in prospectdatabases, realtime delen van presentaties, automatische kiesfunctie met gespreksopname en -registratie. Meer informatie over HubSpot Sales Hub
Deze service helpt je de aandacht op je Instagram te vestigen en meer echte volgers te krijgen.
Bouw rond de klant met AI-aangedreven apps om geweldige ervaringen te creëren.

Reviews over Freshsales

Gemiddelde score

In totaal
4,6 (493)
Gebruiksgemak
4,5 (493)
Klantenservice
4,5 (493)
Functies
4,5 (493)
Waar voor je geld
4,5 (493)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Paul W.
Paul W.
Chief Product Officer in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy On-boarding and setup, fast support.

5,0 3 jaar geleden

Opmerkingen: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pluspunten:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Minpunten:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto C.
COO in VS
Cosmetica, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

If you need support, look elsewhere

5,0 vorig jaar

Opmerkingen: In short, great app, downright awful support

Pluspunten:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Minpunten:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Overwogen alternatieven: Salesforce Platform en Zendesk

Redenen om over te stappen op Freshsales: The decision to choose freshworks was for most part driving by cost.

Ranjith K.
Marketing in India
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Does the Job - Economical compared to others in the market

4,0 vorige maand Nieuw

Opmerkingen: It is a good CRM for small organizations. It did the job but with a lot of limitations

Pluspunten:

Good all round CRM for small organizations loaded with lot of good features.

Minpunten:

Reporting has limitations and the interface is not fluid compared to others in the market. Customer support is a challenge across Freshworks.

Overwogen alternatieven: Zoho CRM en HubSpot CRM

Redenen om voor Freshsales te kiezen: Looking for marketing integration

Overgestapt van: Pipedrive

Redenen om over te stappen op Freshsales: We took a trial and found it decent enough

Geverifieerde reviewer
VP, Sales in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Legitimately the Worst CRM I've Ever Used

1,0 vorige maand Nieuw

Opmerkingen: Our experiences have been lots of problems, no solutions.

Pluspunten:

They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.

Minpunten:

Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key. We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing. We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there. Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way...

Devyani S.
Devyani S.
Customer Relationship Associate in India
Geverifieerde LinkedIn-gebruiker
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best high end software for sales manager and their team working in startups

4,0 3 maanden geleden

Opmerkingen: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pluspunten:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Minpunten:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Overwogen alternatieven: Zoho Mail en Zendesk

Redenen om voor Freshsales te kiezen: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Overgestapt van: tawk.to