Gorgias
Wat is Gorgias?
Gorgias is een klantenservice en live chat-helpdesk voor Shopify, Magento en BigCommerce-winkels.
Bekijk verzoeken voor klantenondersteuning via e-mail, livechat, telefoon en sociale media op één plek. Bewerk/restitueer bestellingen, annuleer abonnementen, ken loyaliteitspunten toe en meer, alles met één klik.
Gebruik sjablonen, automatisering, regels en macro's om de ondersteuningstijd te verkorten. Je ondersteuningsteam zal productiever zijn en je klanten zullen er dol op zijn.
Krijg vandaag nog een demo om te zien hoe het werkt.
Wie gebruikt Gorgias?
B2C-bedrijven, e-commercebedrijven of bedrijven die intensieve ondersteuning bieden.
Twijfels over Gorgias?
Vergelijk met een populair alternatief
Gorgias
Andere goede alternatieven voor Gorgias
Reviews over Gorgias
Charles
Overwogen alternatieven:
Better than Zendesk
Opmerkingen: Pleasant.
Pluspunten:
Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.
Minpunten:
There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.
Annie
Gorgias: A Smooth, Seamless Customer Service Experience!
Opmerkingen: Overall, Gorgias has been a great tool for streamlining our customer service process. It's intuitive and easy to use, and it has significantly improved our customer service times. However, there are certain areas where the system can be slow to respond, which can be irritating at times.
Pluspunten:
Gorgias has been a total lifesaver for our customer service teams. It's intuitive, automated, and easy to use. It has significantly improved our customer service process and enabled us to provide faster, more efficient customer service than ever before.
Minpunten:
Although Gorgias is great for automating customer service, the user interface can be a bit daunting and difficult to use at times. Additionally, the system can be slow to respond in certain cases.
Mark
Gorgias Is Good But Having Severe Issues With Growth
Opmerkingen: It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.
Pluspunten:
Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.
Minpunten:
Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.
Eszter
Best help desk, highly customizable, reasonable price
Opmerkingen: Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.
Pluspunten:
We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.
Minpunten:
It would be nice if they offered phone support and more e-commerce integrations.
Claire
Overwogen alternatieven:
Totally changed our customer service
Opmerkingen: I love working with the team at Gorgias and their product! The number of developments I have seen since moving to them 7+ months ago is crazy!
Pluspunten:
I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible!
Minpunten:
It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues.
