---
description: Ontdek de plus- en minpunten van Focus Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Focus Desk](/software/155334/focus-desk)

# Focus Desk

Canonical: https://www.capterra.nl/software/155334/focus-desk

> Focus Desk is een ultramodern systeem voor het automatisch registreren van klantvragen en de snelle en eenvoudige afhandeling ervan voor een betere service.
> 
> Oordeel: score van **5.0/5** door 1 gebruikers. Hoge score voor **Gebruiksgemak**.

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## Overzicht

### Wie gebruikt Focus Desk?

De oplossing biedt klantenservicetools voor bedrijven van elke omvang. Focus Desk is overal ter wereld beschikbaar (als er maar internet is) en ondersteunt alle communicatiekanalen.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **5.0/5** | 1 Reviews |
| Gebruiksgemak | 5.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 5.0/5 | Gebaseerd op alle reviews |
| Functies | 5.0/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | - | ( Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Focus Telecom
- **Locatie**: Warsaw, Polen
- **Opgericht**: 2008

## Commerciële context

- **Beginprijs**: US$ 19,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels, Pools
- **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Polen, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Alerts/Escalation
- Beheer van Service Level Agreements (SLA's)
- Communicatie via meerdere kanalen
- Geautomatiseerde routing
- Macro's/reacties via sjablonen
- Priorisering
- Rapportage en analyse
- Workflowbeheer
- Zelfserviceportal

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.nl/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Smart system" — 5.0/5

> **Wojciech** | *12 januari 2017*
> 
> With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up. The implementation was quick, we have Focus Telecom technical support on hand when needed, and the system itself is very intuitive.

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/155334/focus-desk)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.capterra.com.de/software/155334/focus-desk> |
| de-AT | <https://www.capterra.at/software/155334/focus-desk> |
| de-CH | <https://www.capterra.ch/software/155334/focus-desk> |
| en | <https://www.capterra.com/p/155334/Focus-Desk/> |
| en-AE | <https://www.capterra.ae/software/155334/focus-desk> |
| en-AU | <https://www.capterra.com.au/software/155334/focus-desk> |
| en-CA | <https://www.capterra.ca/software/155334/focus-desk> |
| en-GB | <https://www.capterra.co.uk/software/155334/focus-desk> |
| en-IE | <https://www.capterra.ie/software/155334/focus-desk> |
| en-IL | <https://www.capterra.co.il/software/155334/focus-desk> |
| en-IN | <https://www.capterra.in/software/155334/focus-desk> |
| en-NZ | <https://www.capterra.co.nz/software/155334/focus-desk> |
| en-SG | <https://www.capterra.com.sg/software/155334/focus-desk> |
| en-ZA | <https://www.capterra.co.za/software/155334/focus-desk> |
| es | <https://www.capterra.es/software/155334/focus-desk> |
| es-AR | <https://www.capterra.com.ar/software/155334/focus-desk> |
| es-CL | <https://www.capterra.cl/software/155334/focus-desk> |
| es-CO | <https://www.capterra.co/software/155334/focus-desk> |
| es-CR | <https://www.capterra.co.cr/software/155334/focus-desk> |
| es-DO | <https://www.capterra.do/software/155334/focus-desk> |
| es-EC | <https://www.capterra.ec/software/155334/focus-desk> |
| es-MX | <https://www.capterra.mx/software/155334/focus-desk> |
| es-PA | <https://www.capterra.com.pa/software/155334/focus-desk> |
| es-PE | <https://www.capterra.pe/software/155334/focus-desk> |
| fr | <https://www.capterra.fr/software/155334/focus-desk> |
| fr-BE | <https://fr.capterra.be/software/155334/focus-desk> |
| fr-CA | <https://fr.capterra.ca/software/155334/focus-desk> |
| fr-LU | <https://www.capterra.lu/software/155334/focus-desk> |
| ja | <https://www.capterra.jp/software/155334/focus-desk> |
| nl | <https://www.capterra.nl/software/155334/focus-desk> |
| nl-BE | <https://www.capterra.be/software/155334/focus-desk> |

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