Wat is shopVOX?
ShopVOX is een uitgebreide, webgebaseerde, gebruiksvriendelijke beheeroplossing voor fabrikanten van op maat gemaakte producten.
Deze oplossing omvat alles wat je nodig hebt om je winkel te runnen: bijhouden van verkoopleads, offertes, werkorders, inkooporders, taakbeheer en planning, online goedkeuringen van controles, Quickbooks-integratie, business intelligence, online creditcardbetalingen via Authorize.net, en nog veel meer.
- fabrikanten van op maat gemaakte producten;
Wie gebruikt shopVOX?
Aangepaste productiebedrijven, zoals bordenbedrijven, drukkerijen, borduurbedrijven, zeefdrukkers, bedrijven voor trofeeën en onderscheidingen en carwrappingsbedrijven.
Twijfels over shopVOX?
Vergelijk met een populair alternatief
Andere goede alternatieven voor shopVOX
Reviews over shopVOX
Crucial tool for our business
Opmerkingen: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.
We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.
I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.
5 jaar geleden
Thanks for the great review Chris!
Opmerkingen: We did our own set up; it was complex and lengthy - if I had it to do over again, we would definitely commit to having their experts do the set up. The learning curve was longer that it needed to be. We are thrilled with the quality of the product and the excellent customer support ongoing. I personally HATE chat support but they are so good I use it whenever needed.
We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.
I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.
Started out ok
Opmerkingen: Was decent at first then we started to experience the bugs that everyone talks about in the group. Just wasn't happy overall for the money im paying
integrated with my payment processor & my vendors
lots of bugs, shopvox branding on emails, quotes, etc even though i pay $99 a month for the service, Not even sure if you can remove the branding. Lots of repetitive clicks, finish a sales order, then have to close it out, click for invoice, click to post to account, who has time for all that.
ShopVox is a good solution that still needs a lot of work
Opmerkingen: Overall, we like ShopVox because it allows us an easy way to put together a Sales Order and Invoice. But we do not like it for any pricing, margins, or any of the other "features" they offer. It feels like it was built by a programmer who has never learned any UI/UX. And I suspect that is exactly what happened.
I love how easy it is to start a new order and enter all the order information. ShopVox makes it very easy to create a new job, fill in what is being ordered, and it allows us to send the quote/sales order/invoice directly to the client through ShopVox. That is great, and we are very happy with that!
We are not happy with the backend of ShopVox. It is extremely difficult to figure out how to price items correctly. The backend system is not user-friendly at all. I highly recommend they hire some quality UI/UX designers to do a complete overhaul because it is very painful to use as it. We have been using ShopVox for almost two years, and we still haven't been able to get our pricing entered correctly, or have the correct options for different products. The system also is built on certain assumptions that we're definitely going to do it the one specific way that they imagined every sign shop should operate. But we don't do it that way, so many of the options/features/settings don't work for us. As a result, we use ShopVox to create our invoices, but we enter all of the information in manually - everything including the product name, fabrication instructions, and pricing. ShopVox serves us well as far as having a place to build an invoice and bill the customer. But it does not make it easy to enter our product information in or figure out the pricing. The backend is WAY too confusing and would require a full-time employee to be immersed in the system for a very long time in order to get it up and running the way the ShopVox team envisions. We even hired someone who does ShopVox backend work exclusively to help us get the backend up and running, and he said it would take him many months to get it done - and he already knows what to do! This is ridiculous.
SV Experience so far...
Opmerkingen: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.
The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.
Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.
3 jaar geleden
Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!