RingCentral Contact Center

Great for Small Virtual Law Office

Opmerkingen: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pluspunten:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Minpunten:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Pluspunten:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Minpunten:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

RingCentral

Opmerkingen: Overall exxperience with RingCentral is 10/10

Pluspunten:

We love that we can record calls when we need too

Minpunten:

We have not found anything we dont like

Not that great

Opmerkingen: While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls.

Pluspunten:

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Minpunten:

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Ring central for all your calling neeeds

Opmerkingen: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Pluspunten:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Minpunten:

I have no complaints - I love and stand by Ring central