RingCentral Contact Center

Great for Small Virtual Law Office

Opmerkingen: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pluspunten:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Minpunten:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Pluspunten:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Minpunten:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Not Great

Opmerkingen: We switched back to our old provider, so I would not recommend RingCentral.

Pluspunten:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Minpunten:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Ring Central is astounding!

Opmerkingen: My experience with RingCentral has been positive. It has permitted me to oversee correspondence with colleagues and clients without any problem. It is extremely valuable and has assisted me with monitoring my calls, voice messages, and instant messages. The call quality and dependability are awesome even with the standard business web. Moreover, the stage offers an easy-to-use interface and a scope of reconciliations with other programming devices, making it an extraordinary across-the-board arrangement.

Pluspunten:

Ring Central improves correspondences so you can associate with your groups from any place on the planet. It is simple to set up, use, and deal with your communications across-the-board application. It unites calling, informing, and meeting with workers, and clients, and in the middle between. The assistance and organization of the telephones, lines, client profiles, and are perfect to meet licenses. The capacity to transfer calls and redirect them from various divisions or individuals is great. Also, I truly love the delightful way we can have ring central on our PCs and telephones and get notices on any gadget we are associated with.

Minpunten:

I don't know whether this considers a con since it very well might be connected with the PC/gadget yet once in a while the program will have a slight leeway, and the expense is more costly contrasted with some other correspondence stages available.

Ringcentral has changed the way our company operates

Opmerkingen: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Pluspunten:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Minpunten:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.