--- description: Ontdek de plus- en minpunten van RingCX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Unified communications software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.nl/software/154951/ringcentral-contact-center Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.nl/software/154951/ringcentral-contact-center?page=2) > RingCentral Contact Centre biedt omnichannel-functies waarmee klanten zelf kunnen bepalen hoe ze met jou willen communiceren. > > Oordeel: score van **4.2/5** door 254 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt RingCX? RingCentral, aangestuurd door InContact, is een flexibele cloudgebaseerde oplossing voor contactcenters die ideaal is voor bedrijven van elke omvang. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 254 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: RingCentral - **Locatie**: Belmont, VS - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 65,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Portugees, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Ierland, Japan, Jersey, Nederland, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare rapporten - Agent-interface - Audio opnemen - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Bellijstbeheer - Bestandsoverdracht - CRM - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Controle van oproepen - Conversies bijhouden - Dashboard - Door gebeurtenissen geactiveerde acties - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - IVR - Kwaliteitsbeheer - Lijstbeheer - Mobiele toegang - Opnemen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Personeelsplanning - Predictief kiezen - Prestatiemeetwaarden - Rapportage en analyse - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Schermopname - Schermopname - Telefoongesprekken transcriberen - Vergaderen - VoIP - Voor callcenters - Wachtrijbeheer - Werkprognoses ... en 21 meer functies ## Integraties (99 in totaal) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... en 84 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) ## Gerelateerde categorieën - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Softphone software](https://www.capterra.nl/directory/31029/softphone/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Calabrio ONE](https://www.capterra.nl/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 5. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (678 reviews) ## Reviews ### "RingCentral" — 5.0/5 > **Kiersten** | *17 september 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use, easy integrations with Salesforce and Groove > > **Minpunten**: Can delay quite a bit, causing calls to fail ----- ### "Ring Central is the best\!" — 5.0/5 > **Allan Del Cris** | *3 september 2025* | Werving en selectie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\! > > **Minpunten**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. > > Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. ----- ### "Preadory billing after failing to replace leased phone" — 1.0/5 > **Chase** | *14 november 2024* | Horeca | Aanbevelingsscore: 0.0/10 > > Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. ----- ### "Works on the Go and Is Great Tool" — 5.0/5 > **Cici** | *18 november 2025* | Rechtspraktijk | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. > > **Minpunten**: With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. > > Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. ----- ### "Quality business phone and fax are a necessity for successful operations" — 5.0/5 > **Taralyn** | *27 juni 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same\! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every phone call. > > **Minpunten**: I haven’t been able to locate my sent faxes. I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent. I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring. > > Ring Central allows me to save my contacts and mark them as a favorite. My phone number and fax are the same, which I absolutely love. The software requires little to no training because it is self-explanatory. I highly recommend Ring Central\!\!\! ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.nl/software/154951/ringcentral-contact-center?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/154951/ringcentral-contact-center) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens