Addigy

Addigy - Mac Management with vision for future of PaaS and device impermanence

Opmerkingen: What a fantastic company to work with. Deep level knowledgeable professionals are on hand from lead inception to 10 years down the road in partner relationships. I cannot name another organization that partners as deeply for our success as Addigy.

Pluspunten:

The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Minpunten:

Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

Overwogen alternatieven: Jamf Pro

Redenen om voor Addigy te kiezen: Scalability primarily. Some component of us not wanting to own the infrastructure and management of the apple relationship as well. We wanted to grow, and in order to do so we had to have scale from a Mac perspective to serve the needs of executives and high salaried employees that want to adopt cloud resources in the same identity base as their windows counterparts.

Redenen om over te stappen op Addigy: The people at the company. Addigy screamed partnership from minute one.

Addigy makes life easier!

Opmerkingen: Addigy makes it very simple to deploy new machines into an environment, while also providing advanced options for when I need more customization. The solution truly is the best of both worlds for my Mac endpoints.

Pluspunten:

Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.

Minpunten:

Addigy has an opportunity to improve their monitoring tools. While they are great when reporting when I request to be informed if a server goes offline, the ticket does not auto-close if it comes back online. Also, it seems to hoard old version of software in their local repository on the workstations, which could fill up space, but that could be an issue on my end not knowing how to automate cleanup.

Overwogen alternatieven: Jamf Pro en Kandji

Redenen om voor Addigy te kiezen: Kaseya is not as powerful at remote management of macOS products, nor does it provide an MDM solution

Overgestapt van: Kaseya VSA

Redenen om over te stappen op Addigy: Pricing, Reviews, and usage within an MSP

Convenient Software to Manage Devices

Opmerkingen: We are a school that over Covid went from about 150 devices on our campus to over 900. We previously did all maintenance and set up manually or through large charging carts that we could do 30 devices at a time, but it would be lengthy. The most significant benefit is that now, when we update and set up devices for the next school year, one person can get through and do it all within a few weeks, as opposed to the months it would take without the software. There is no more manually adding each app for each device. I have the devices set up for which policy they are in, and as soon as I connect them to the internet, they start loading all apps within that policy and all the restrictions are set.

Pluspunten:

What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.

Minpunten:

All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do.

MSP Friendly MDM Solution for Mac

Opmerkingen: Addigy allows us to manage a large number of computers with few people. Being able to setup procedures for multiple clients in one interface is extremely valuable. This allows us to apply the work we do for one client to others easily.

Pluspunten:

We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs. Addigy has also streamlined their interface which helps.

Minpunten:

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.

Simple, efficient device management.

Opmerkingen: Top notch.

Pluspunten:

Ease of use. Able to view all assets under a single pane of glass type environment. Reports are easily and quickly compiled

Minpunten:

nothing really. The entire system is simple to use and provides the best options for managing our client assets.

Overwogen alternatieven: Jamf Pro

Redenen om over te stappen op Addigy: Simple interface, remote support tools for connecting quickly to our client assets. Efficient process for updating 3rd party applications, as well as the ability to quickly create policies and MDM configurations.