Keela

Keela for a small non-profit

Pluspunten:

Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features.

Minpunten:

Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development.

Very satisfied with Keela

Opmerkingen: Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool.

Pluspunten:

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM.

Minpunten:

There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality.

Some great, some just okay, basics are lacking!

Opmerkingen: Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously. That said, I wish I had made a different selection when choosing a new CRM. We're sticking with Keela for now in part because it is a huge undertaking to switch to a new database. If I could turn back time I would have chosen a more established company. If Keela is able to make some improvements to the basics they will have our business for a long time.

Pluspunten:

When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable. For our needs, this was essential and it has lived up to my expectations in this area where many other options would not have fit our needs. The forms are beautiful and easy to customize. I like that it integrates easily with Paypal and Stripe. From a donor experience perspective, Keela is a huge upgrade from our previous CRM which was very important to us and a big reason why we switched. I've also found the customer support team to be responsive and helpful, and they seem to be constantly working on improving the platform which I appreciate! It never takes long to get a response and they will work with you to support you as much as you need.

Minpunten:

Surprisingly, Keela's basic functions are where it lacks the most. Accurate and easy to use search bar? No way. Intuitive reporting? Nope. Mobile functionality? None. I didn't even think to consider these features when making my selection because I assumed that all platforms would be at least decent in these most basic arenas and I was weighing the bells and whistles. Keela's bells and whistles are fantastic, but the basics are sorely lacking. I know it is a relatively new database so I'm optimistic that improvements will continue to be made.

A CRM that better fit our needs.

Opmerkingen: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Pluspunten:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Minpunten:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Keela is better than most

Opmerkingen: Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.

Pluspunten:

Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement.

Minpunten:

When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time.