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Wat is DeskAlerts?

Gebruik DeskAlerts om pop-upmeldingen naar meer dan 10.000 gebruikers te verzenden en om werk voor een werknemer te blokkeren tot hij of zij het bericht volledig heeft gelezen. Meldingen worden gegarandeerd door 100% van de werknemers ontvangen en gezien. Betrek je collega's bij de processen en zorg voor een betere werkomgeving met gebruiksvriendelijke software. Sluit je team aan op DeskAlerts, net als Hilton, American Express en KRKA.

Wie gebruikt DeskAlerts?

IT-afdelingen en helpdeskmedewerkers gebruiken het systeem om medewerkers tijdig te informeren over geplande uitval van de systemen, waardoor werknemers voldoende tijd hebben om op dat moment andere regelingen te treffen.

DeskAlerts Software - 1
DeskAlerts Software - 2
DeskAlerts Software - 3
DeskAlerts Software - 4
DeskAlerts Software - 5

Twijfels over DeskAlerts? Vergelijk met een populair alternatief

DeskAlerts

DeskAlerts

4,3 (13)
US$ 3.300,00
jaar
Gratis versie
Gratis proefversie
32
1
4,5 (13)
4,0 (13)
4,8 (13)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 180,00
jaar
Gratis versie
Gratis proefversie
143
6
4,7 (3)
4,3 (3)
5,0 (3)
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Reviews over DeskAlerts

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,5
Klantenservice
4,8
Functies
4,5
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
54%
4
38%
1
8%
Olivier
Olivier
Head of IT Infrastructure in België
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good tool for instant notification

4,0 4 jaar geleden

Opmerkingen: We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources.
You may use it avery basically or even use one of the numerous features that help you to meet your specific needs.

Pluspunten:

Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.

Minpunten:

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Reactie DeskAlerts

3 jaar geleden

Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion!

John
VP of Technology in VS
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

This is a great business alerting system

5,0 4 maanden geleden

Opmerkingen: The support was wonderful and quick. It was tricky to install at first but the support team assisted wonderfully.

Pluspunten:

I researched top Alerting type systems for work environment.

Minpunten:

We needed to constant updates to the client interface but that has been fixed now.

Jody
IT Director in VS
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Do not recommend

1,0 4 maanden geleden

Opmerkingen: Poor, support team tried to fix issues but never could. We requested a refund and were denied, after making our case and explaining we hadn't been able to use the product we were simply ignored.

Pluspunten:

We didn't find anything that we liked about the software except for the demo

Minpunten:

We spent over a month trying to get it to work and it had problem after problem, from having to have prerequisite software installed, multiple support articles that were different, no resolution on issues for example the cloud server would stall and stop sending alerts, had to request support to reboot over and over, no resolution

Kumaren
InfraStructue Support in Zuid-Afrika
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

DEskAlerts Review

5,0 4 maanden geleden

Opmerkingen: brilliant overall experience from deployment to easy use of the console and sending out alerts, updates, and surveys, made super easy.

Pluspunten:

ease of setup ease of deployment excellent functions excellent support

Minpunten:

Creating templates could be made easier, especially with company logos etc

Siti Saleha
Siti Saleha
Sales And Marketing Specialist in Maleisië
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

DeskAlerts review

4,0 3 jaar geleden

Pluspunten:

I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.

Minpunten:

It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Geestelijke gezondheidszorg, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great for company-wide alerts

5,0 6 jaar geleden

Opmerkingen: DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pluspunten:

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Minpunten:

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Reactie DeskAlerts

3 jaar geleden

Hello! Thank you for your kind words regarding DeskAlerts performance! It is great that DeskAlerts serves you as a reliable alternative for email, as this was one of the main challenges for our customers. We are proud that the software met your expectations! In the matter of sending messages to people outside the company, you probably meant those who do not have DeskAlerts installed on their devices. In that case, tools such as SMS notifications, MS Teams integration, and Digital Signage can be the best solution. All these tools are available in DeskAlerts and can be used simultaneously with tools like pop-up notifications and scrolling tickers.

Bruno
CIO in België
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

DeskAlert for our hospital

5,0 6 jaar geleden

Opmerkingen: Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pluspunten:

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Minpunten:

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Reactie DeskAlerts

3 jaar geleden

Hello Bruno! Thank you for your kind words! We are very proud that you chose DeskAlerts. Our team strives to meet expectations like yours, and we're happy to hear we hit the mark for you. We appreciate your estimation of our support team's work. They do everything possible to keep our customers satisfied. DeskAlerts is improving with every update, and we are certain that for the time passed after you left your feedback, many of the technical issues you mentioned are long gone. Thanks again for the wonderful review!

Luc
Luc
Senior System Administrator in Canada
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works great.

4,0 6 jaar geleden

Pluspunten:

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Minpunten:

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Reactie DeskAlerts

4 jaar geleden

Hello Luc! Thank you for using DeskAlerts and for this review. It means a lot for our team to know you find the software easy to use. We appreciate your feedback regarding the software update.

Nick
Senior Software and Desktop Systems Engineer in VK
Hoger onderwijs, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent piece of software

5,0 4 jaar geleden

Opmerkingen: DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts. The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two)

Pluspunten:

Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.

Minpunten:

Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better.

Reactie DeskAlerts

3 jaar geleden

Thanks for the awesome review, Nick! We're so happy you love your experience with DeskAlerts. It is great to know you appreciate software features like acknowledgment and targeting, and you like how we develop the product. That is inspiring! We can't wait to have a chance to show you the new features we are currently working on.

Sergio
Sergio
CEO in Mexico
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Intensivelly communicated

5,0 3 jaar geleden

Opmerkingen: we have become completely agile

Pluspunten:

different channels to use and easy to react to market changes

Minpunten:

I really did not find any cons because this is very comprehensive solution

Jason
Deputy CIO in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good for internal communications

4,0 3 jaar geleden

Opmerkingen: We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email.

Pluspunten:

Easy to use to send alerts internally to users' desktops.

Minpunten:

In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed.

Wissam
Senior IT manager in Bahrein
Logistiek en toeleveringsketen, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Feedback

4,0 4 jaar geleden

Pluspunten:

Easy to train and use. Simple application .

Minpunten:

We had some feedback which were given directly to your colleagues.

Reactie DeskAlerts

3 jaar geleden

Hello Wissam! Thank you for your feedback. We are happy to know that you find it easy to use DeskAlerts. We worked hard to make the software user-friendly and are pleased to know we achieved this goal. Again, thank you for the valuable information you shared with us. It will help us become better.

Christian
IT Director in VK
Architectuur en planning, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

DeskAlerts In Action

5,0 6 jaar geleden

Opmerkingen: DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Pluspunten:

The software is easy to use and fairly intuitive to navigate around

Minpunten:

The interface looks a little dated compared to how most GUI's are built nowadays.

Reactie DeskAlerts

4 jaar geleden

Hello Christian! Thank you so much for this review. We are happy to know that you find DeskAlerts handy and easy to use and that it helped your company solve communications issues. This means a lot to our team! In regards to GUI, we have improved it a lot. Moreover, this spring, we will release the brand new version of GUI. If you want to test it, please contact your account manager.