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GetResponse
Wat is GetResponse?
Gestroomlijnde marketing automation voor grote en kleine bedrijven, en alles daartussenin. Perfect schaalbare workflows om campagneautomatisering aan te passen, vereenvoudigd om het genereren van leads te stimuleren en de omzet te laten groeien met gepersonaliseerde communicatie. Tag en volg klantgedrag om er meer over te weten te komen en activeer reacties in realtime, zodat je in contact kunt komen met je unieke doelgroep. Stuur welkomst-e-mails, herinneringen over verlaten winkelwagentjes, speciale aanbiedingen, adviseer producten en haal het giswerk uit online marketing.
Wie gebruikt GetResponse?
Een complete reeks eenvoudige maar krachtige oplossingen, geschaald en afgestemd op kleine en grote bedrijven.
Twijfels over GetResponse?
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GetResponse
Andere goede alternatieven voor GetResponse
Reviews over GetResponse
Solid, By Not My Favorite Lead Generation Software
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Vooral niet aan GetResponse beginnen
Opmerkingen:
Ik zou het gebruikt van GetResponse ten zeerste afraden. Vanaf moment 1 belanden onze nieuwsbrieven in de spam. Wij hebben toen contact gehad met GetResponse hoe we dit kunnen verbeteren. Omdat dit bij onze vorige nieuwsbrieven via Mailchimp niet het geval was. Hun graden toen aan om een code toe te voegen aan ons domeinen. Dit heeft het nooit opgelost, sterker nog wij waren volgens GR het probleem.. GetResponse dwong ons vervolgens bepaalde aanpassingen te maken in onze nieuwsbrief. Ja, ze dwongen dit want ons account werd namelijk gewoon geblokkeerd. Uiteraard stonden we hier open voor want wij hoopte ook op een oplossing, echter was de toon en manier hoe dit werd opgedragen was niet oke! We hebben allen aanpassingen en aanbevelingen gedaan. Echter is vorige week ons account definitief gesloten.
- We hebben betaald voor een jaar maar hier maar 4 maanden gebruik van gemaakt. De overige maanden krijgen we niet terug want dit zou ergens in de algemene voorwaarden staan opgenomen. Terwijl kun ons account hebben geblokkeerd.
- Alle data mbt verstuurde nieuwsbrieven zijn we kwijt, want hier willen zij geen inzichten meer in geven.
- We mogen geen back up meer maken van nieuwsbrieven die al klaar stonden om verstuurd te worden.
Kortom ik zou echt een andere partij! Deze partij is niet klantvriendelijk, niet oplossingsgericht en denk absoluut niet mee in oplossingen.
Pluspunten:
Drag and drop vormgeving van nieuwsbrief is erg fijn.
Minpunten:
- Extreme onvriendelijke klantenservice. - Veel nieuwsbrieven belanden in de spam (hier hadden wij met mailchimp geen last van). - Willen niet meedenken in oplossingen, maar dingen je bepaalde aanpassingen te doen in mailinglijst en nieuwsbrieven, zonder dat hier een bepaalde motivatie over gedeeld wordt; - Je account wordt geblokkeerd zonder overleg of contact, - Je account wordt verwijderd zonder overleg of contact, waarna je alles kwijt bent: gemaakte content en data die je hebt verzamelt over je nieuwsbrieven. - Wij hebben betaald voor een jaar, na 4 maanden willen we eigelijk allemaal niet meer met elkaar samenwerken. De resterende maanden krijgen we niet terug. - Alles wat ze doen is zogenaamd geaccepteerd omdat dit in de algemene voorwaarden staat, maar in werkelijk is het onredelijkheid en niet klantvriendelijk.
Reactie GetResponse
3 jaar geleden
Hi Marre, We are sorry to hear that our support team has not met your expectations. Deliverability is influenced by multiple factors. I would advise you to contact our Deliverability Team via the Support team, as each case is treated individually and requires a separate investigation and consultation in order to provide maximum efficiency and to ensure that our Customer's goals are met. An immediate termination of an account can only happen for reasons clearly stated in the Terms of Service. The deletion of an account only occurs when the account is unpaid and inactive for more than 90 days. Regarding the data backup, we can generate and provide such a back-up file on user's demand via chat or email, if the account still exists. By purchasing and using GetResponse you have accepted our Terms of Service. Violation of those has resulted in the closing of your account and as per our Refund Policy and GetResponse being pay-as-you-go type of service, the refund wasn't issued. -Taylor
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Surely the best email marketing app for internet marketers
Opmerkingen: I use GetResponse for building my list and keeping in touch with them. Since I started using it till now, I have had little or no issues with any of the features I use. What's most important for me is that my mails get to my contact's inbox and GetResponse makes sure of that. I do feel there are more features now on the app than I need and it is quite very good. I can easily clean my list and remove contacts that no longer respond or open my mails. The landing page builder and the website builders are good though I rarely use them.
Pluspunten:
Very easy to understand, very good UI. Creating newsletters and autoresponders is quite very easy There are lots of newsletter templates to use for your email marketing Send as many mails as you want to as much as 1000 contacts free of charge Now comes in with automated sales funnels, landing page builders, website builders, etc Support is the best, very fast and most often helps with whatever issue you have.
Minpunten:
I do not have any issues using this software. It has worked perfectly for my purpose so far.
Reactie GetResponse
2 jaar geleden
Hi Tolu! Thanks for being a GetResponse user. We greatly appreciate the detailed feedback! -Taylor
Get On Board with GetResponse!
Opmerkingen: Simple automation and customization of multistep trips based on participant actions could send a series of onboarding emails to new sign-ups, for example, or cart abandonment emails if the purchase is not completed. Workflows customize and improve the effectiveness of marketing.
Pluspunten:
Landing pages are included with all paid GetResponse plans, whereas other email providers charge extra for this feature. GetResponse's landing page builder is simple to use for drag-and-drop actions yet powerful enough for experienced designers. Landing pages boost the conversion of subscribers into customers substantially. This platform streamlines the process of creating polished email campaigns, optimizing workflows, and tracking performance thanks to its user-friendly design and wide range of capabilities.
Minpunten:
Although GetResponse covers most of the fundamentals of email marketing, I would like more enhancements. To properly target emails, the tool might be improved by providing more advanced segmentation choices. It would also be advantageous if they could broaden the integrations to include applications other than conventional ones.
Reactie GetResponse
vorig jaar
Thank you for sharing your positive experience with GetResponse! We're delighted to hear that you find our platform user-friendly and powerful, especially when it comes to landing pages and email campaign optimization. Your feedback is invaluable to us. We're continuously working on enhancing our features, and we appreciate your suggestion regarding advanced segmentation choices and broader integrations. Rest assured, your input will be considered as we strive to improve our services. We appreciate your support and look forward to continuing to assist you with your email marketing needs. Best regards, Abbie
Best Email Marketing Solutions With GetResponse
Opmerkingen: Since deployment, we have been able to reach more clients and my experience has been amazing.
Pluspunten:
GetResponse comes with great email marketing features and helps us reach more audience successfully.
Minpunten:
Well, there hasn't been major challenges.
Reactie GetResponse
2 weken geleden
Thank you for your review, Hakhim! 😊 - Mariana
***PLEASE READ - BUYER BEWARE - GET RESPONSE SHOULD NOT BE TRUSTED ***
Opmerkingen:
We used Get Response for almost 3 years with no issues. It is a basic service but for the most part it worked adequately. Nothing fancy, no integration with the website and it lacked other basic services, but it did work to send out email promotions.
We typically have a sale once a month and would send out a couple emails about it to our email list. Additionally we would send out some other emails sharing a video or a story with our customers. During the 2023 Black Friday/Cyber Monday weekend we sent out 5 emails in a week to promote our sales. Get Response turned off our services and accused us of spamming customers and also getting emails without permission. This did not happen and we communicated this directly to them, each email to their company was met with no emotion, no help and nor resolution.
We were told we needed to show where we received all of our emails from (we had 28,000 emails), make changes to our website and approve the deletion of 14,000 emails, to have the capability to send emails again. I tried many times to email, chat and call and ACTUALLY talk to someone about this misunderstanding, I got nothing except for them to repeat the same thing over and over. We were not able to finish our email campaigns for the sale and as a result lost thousands of dollars.
ALL communication from them was either a bot or a template that was used. There was no help from them whatsoever. We work with many companies and I have never received such terrible service. There was no effort to try and help us and only a very cold response to every inquiry we made. While this service might seem good to use, the customer service is terrible and if you trigger something in their system they WILL turn you off and hold all of your emails hostage. They completely controlled our company and the ability to communicate with customers that signed up through our website to receive emails from us. Get Response has cost our company thousands of dollars by not taking one moment to talk with us and try to fix the issue.
Please look to other companies for these services, in the end it is too costly to lose your contacts. We went with Klaviyo and have been very happy. Mail Chimp is also a great alternative.
Pluspunten:
Ease of use initially, it was not as easy as we thought.
Minpunten:
Cost Limitations with segmenting the email lists Inability to connect directly with our website Very poor customer service
Reactie GetResponse
8 maanden geleden
Hi Ryan, Thank you for taking the time to share your experience with GetResponse. We apologize for any misunderstanding that may have led to the suspension of your services. Our team is committed to maintaining a high standard for email deliverability and compliance, and we regret any inconvenience caused during the investigation process. This is certainly not the experience we aim to provide. We also acknowledge your feedback regarding our customer service, and we apologize if you felt unsupported. This is a top priority for us, so we will be reviewing our internal processes to ensure improvements are made in this area. We appreciate your loyalty over the three years you used GetResponse and regret that it ended on a disappointing note. We’d very much like to look into this further. If interested, please feel free to reach out to [email protected] so we can try to make things right. Best, Mariana
