Livestorm

Great of online webinars

Opmerkingen: Great tool for our purpose - new feature launch webinars, including demo and Q&A. Easy signup for our users and opportunity to have the on-demand webinar recording. There are a few cool integrations we would like to try out as well with the future webinars.

Pluspunten:

We used Livestorm for new feature launch webinars. We were looking for a webinar platform that would have the possibility to have interactive webinars with the option of inviting users to speak on the stage and ask their questions. Livestorm delivered just that.

Minpunten:

They offer UTM tracking for signups but it is only visible after downloading the csv file. For some reason, the main dashboard UTM cells were empty.

Easy to set up and operate for customer webinars

Opmerkingen: We switched to Livestorm after a bad experience with a branded product in a middle of a series of webinars. The learning curve to get adjusted to the new product was surprisingly fast and we could continue the webinar program without any delay. The presenters and audience did not really notice that we changed platforms !

Pluspunten:

Possibility to rehearse the webinar, greatly contributes to improve delivery and logistics

Minpunten:

Customisation of interface is a bit basic with too many restrictions on layout

DON'T subscribe to Livestorm!!!

Opmerkingen: - It is very difficult to run a video from a Powerpoint presentation on the platform, the sound simply doesnt work. You have to download other softwares and have a very special organization to make it work. Of course when it's your first webinar and you have no idea what the hell is going on... you are happy to be organized and rehearse as it took us 24hours to figure it out, thanks to the ZERO HELP from customer service!
- Sometimes... you don't know why or when... your speaker's Powerpoint presentation wont work on Livestorm. It will only be a black screen... For NO REASON AT ALL!!! Just that the platform is not technically ready!!! Again, we were luck to rehearse in advance but I lost 48hours of the time of a very important surgon who was my speaker and stressed out a lot about this technical problem, she went to buy new webcams, eternal microphones.... we even payed for 12hourse help from a technician to go see her in Israel and try to figure it out!!! Nothing worked! Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem... I had to PAY AN OTHER SUNSCRIBTION TO ZOOM 1 hour before my webinar and send the new link to all my participants... of course it worked perfectly on zoom in one second!
I cant tell you how disapointed I am in Livestorm, I have no trust in them anymore, I am complaining to everyone about it and cant even get an answer for the customer service !

Pluspunten:

The design of the software is nice. We chose it originally because it is a French company.

Minpunten:

This software is not ready to be used for the general public. I have had many technical problems that completely enabled my webinar to start, mostly because of incompatibility with Powerpoint presentations. Powerpoint presentations are often at the core of a webinar... there CANT BE ANY INCOMPATIBILITY! Also, there is NO COMPETENT NOR ACTIVE CUSTOMER SERVICE. I am paying 2500 dollars a year to speak to a chat bot and maybe have someone answering my questions 24hours after I need an answer!!! ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year

Outstanding product - best combination of features I've found

Opmerkingen: It has allowed us to pivot our face to face solutions into online ones, rapidly and cost effectively, to respond to the business challenges introduced through the Covid-19 pandemic. Our customers are happy and responsive, and we haven't had any utilization issues or problems from any client thus far. The customer service is excellent, although I would enjoy a live chat functionality, and honestly after investigating many other platforms, I can say this one beats the competition hands down.

Pluspunten:

For us, the crucial aspects were the customisation of the registration process (in this case via Zapier which we already use) and the ease of applying consistent branding across multiple webinars with the Duplicate option. The reporting is detailed and simple to use, and the metrics regarding attendance have given us key insights into our user base. The ease of on-demand and replay features also stands out. Lastly, the customer support has been outstanding. I absolutely recommend this product, we were up and running with a branded webinar in less than 10 minutes.

Minpunten:

Honestly, the platform does everything we need. If I had to highlight anything, I'd like to be able to customise reporting a bit more and b) the process of asking for an export, waiting for a mail, and then downloading the export is a bit clunky. I've had several issues with invites being flagged as spam, despite clients whitelisting the relevant domains, and it would be nice to be able to register (rather than invite) people for a webinar directly from the dashboard rather than requiring Zapier, and it would be nice to customise the timing of the triggered mails going out before/after a webinar.

Livestorm or how to organize a webinar with peace of mind

Opmerkingen: Very good experience with Livestorm to organize an online training: simplicity and efficiency in the use for the participants as well as for the preparers of the event, with the possibility to collect interesting statistical data compared to other software of the kind. I highly recommend this service!

Pluspunten:

-Easy to use for administrators, speakers and participants ; -No technical problems found during our webinar which hosted almost 200 participants with 6 speakers and 3 technicians ; -This service will be gladly used for our future online events ; -Ease of obtaining analytical results for the company and ergonomic comfort

Minpunten:

-Some analytical results difficult to obtain (e.g. participants by city) -Some technical problems encountered with some speakers in preparation of a webinar

Glitchy and Problematic from Day 1 - Gave them multiple chances to fix and rectify

Opmerkingen: We had a screenshare issue with our very first webinar. We were advised by support to use a different browser, told to reset some settings on our devices to let it better perform. Tested this in a test webinar, inquired if we'd need to reset before each webinar, and they said no, but it continued to be problematic. Then we started having audio issues and blurry imagery. We thought that when comparing webinar softwares, the one thing that everyone was doing well was the core of the technology - being able to display screen + video + audio without problem on everyone's devices. We were only really comparing the niceties that come with it (marketing features) but we deeply regret making that assumption. We ended up with 3-4 botched webinars that made a poor impression on potential customers, and support wasn't interested in compensating us for the inconvenience, which is why I'm writing this: to alert other users who might be giving this company too much credit for things to work the way they're supposed to. You shouldn't have to bend over backwards to show your screen, video, and audio without a hitch.

Pluspunten:

Nice registration pages. Ability to have multiple moderators assisting with answering Questions & Chats. Email reminders prior to event start. Nice reporting.

Minpunten:

Showing my screen on a Mac was glitchy and inconsistent, and pixelated & blurry at times. Audio issues that made me sound like a frog, despite using multiple different audio inputs. Confusing interface with "Sessions" vs. "Webinars" and peculiar way to modify options for each webinar (or session?). No willingness by support to offer any compensation for multiple botched webinars.

Professional and engaging!

Pluspunten:

We use Livestorm for the weekly webinars we run in our 7-week online leadership program, Leadership Beyond the Theory. For past cohorts, we used a different webinar software, but Livestorm is brilliant - we will never go back! Our students love the interactive nature of it (polls, chat and questions are really easy to see and use), and from a moderator and host point of view, it's incredibly easy and fun to use. The reminder emails are awesome and I'm confident that the emails led to an increased attendance rate overall. Did I mention how great the polls are? Really useful for collecting important customer information. Great customer service, even with the timezone difference between France and Australia they made time to video call me and help with different bits and pieces. Highly recommend!

Minpunten:

The only thing that I found tricky was making sure our internet was strong enough to run it at a high quality - the other webinar software we used was an app on the computer so quality was the same all the time, but because Livestorm streams through the internet you have to have good speeds (which Australia typically doesn't! When we ran the webinars from the US we had more than enough internet strength to run a really high-quality video).

Experiencing the difference with Livestorm.

Opmerkingen: It was good getting to know a more sofisticated page rather than Zoom and the classic ones.

Pluspunten:

That it had e personal page to sign in during enrollment.

Minpunten:

It seemed to me that it was anticipating a lot of Integration from my end because It was micromanaging a lot of steps during enrollment.

First use of Livestorm

Opmerkingen: For the moment I only test a live session with a few number of user. In 3 weeks we test it with many sessions in parallel with 50 to 100 person in the same time. I hope every thing will be ok.

Pluspunten:

It is really easy to use. The enterprise page is really well done. It is easy to change options (replay or not, mails sent,...) for the live session.

Minpunten:

It is quite difficult to understand differences between administrator and moderator. I hope that there won't be web problem when having many sessions in parallel.

Easy Webinar Software

Pluspunten:

Ease of use Integrations Quick customer support

Minpunten:

Would like to have better management of people who join webinars (bulk export from all webinars, CRM, ...)

Livestorm for Live Webinars

Opmerkingen: We and our users liked a lot, useful and a foundation for us on this situation

Pluspunten:

This software fits with the way we wanted to broadcast our courses, easy to use, and great user experience. Clean and intuitive.

Minpunten:

We need private rooms to create the team´s exercises

Livestorm is the one.

Opmerkingen: Perfect. Great product and remarkably responsive team.

Pluspunten:

We were using Zoom and Adobe Connect for webinars and meetings. We switched to Livestorm and haven’t looked back. The best part of Livestorm is how well it always works. No glitches, nothing to figure out how to fix. And when we have had a question for support, they’re amazingly fast.

Minpunten:

No cons at all. Livestorm has done everything we need it to do.

LiveStorm review

Pluspunten:

Easy to set up and manage multiple events. We deliver our own webinars plus webinars for clients. With up to 6 video streams we can have panels which have been great. We can also profile the panelists (guest speakers) on the registration page which is nice. Our clients also really appreciate the user data we can given them afterwards using the analytics and data export functions of LiveStorm.

Minpunten:

The support hours are slightly different to Australian business hours. Although there online user guides are very comprehensive.

Easy webinar tool

Opmerkingen: We onboarded quite easily many new users thanks to this user-friendly tool.

Pluspunten:

No software to install and update. It's a real SaaS even on mobile. Our international clients have always been able to connect hassle-free. The logic of the sessions (on the same topic) is a plus for those who have recurring content. I like the uploaded content-sharing tool. It makes it easy to broadcast PDF, video, etc. We are trying to make the API work with our CRM. Should be done soon.

Minpunten:

The "team member" status is a bit weird. If a colleague wants to attend an event of your company, the admin has to invite him/her as a team member (a kind of co-host). Otherwise, he/she can't subscribe.

The best so far

Opmerkingen: It's been great, although pricing is quite high. The whole subscription based on active contacts per month, instead of number of participants per session, makes this tool a bit pricey.

Pluspunten:

It's really easy to set up, email templates and registration page all look really professional. Design-wise, it looks great, as well as works great.

Minpunten:

I wish I could name each session within an event with individual names. For this reason, I've had to create several different registration pages for webinars with different contents - It would be better to use the same registration page, and display different sessions with its own descriptive webinar name.

Best Software for Meetings

Opmerkingen: Training my clients has not been easy. But everything has been running smoothly since I started using Livestorm. I now conduct all my training sessions in real-time. I only need internet connection to access the platform from any place with a browser. No download is needed.

Pluspunten:

I can manage attendees easily through screen sharing. It is easy to set up webinars. The interface is user-friendly making it easy to use. With the interactive interface, I can invite users to speak on the stage and ask their questions.

Minpunten:

It doesn’t support PowerPoint presentations. The sound is not working with the PowerPoint presentations. So, you need to download additional software to integrate so you can hear the sound.

Wonderful for Webinars, Less Great for Bigger Events

Opmerkingen: It's fantastic for webinars. We host a few webinars a month in Livestorm and it's easy to use and affordable. Best solution for such a simple use case.

Pluspunten:

Livestorm is affordable and intuitive and it's probably my favorite introductory software for webinars. It's so easy for people on your team to use and it automates your event communications and allows you to have webinars available on-demand as well.

Minpunten:

There are some features that I know are features but feel like bugs. For example, when you use the event automation to play videos in succession, there's an issue where it'll play two audio feeds simultaneously so it sounds like an echo. And also, if someone joins partway through a session, the video feed will start from the beginning but the chat feed is in real time so it's not synced up.

So easy and intuitive, for us and our customers!

Pluspunten:

The fact that we can schedule our webinars and LiveStorm does the rest - automated reminders for attendees, and automated follow up emails with links to view the replay of the webinar, and we get tons of data about our attendees that we can use to drive new leads. We have used a lot of webinar platforms in the past, and LiveStorm is far and away the easiest, simplest, and most reliable. We also noticed a large jump in user engagement - the interface for attenedees is just as intuitive, and our chat engagement from our attendees is way higher in LiveStorm than it ever was previously. Overall, this is a great webinar platform and we have been happy customers from the moment we switched. Gilles and team are always quick to reply when we need them as well.

Minpunten:

The quality of the recorded replays could be better, but they are working on it. Other than that, its all great!

The system failed 2 hours before my webinar and they did nothing except to say sorry

Opmerkingen: A horrible night mare

Pluspunten:

Ease of use, efficient reporting system..

Minpunten:

the software crashed 2 hours before the event. disaster

Experience from the last 2 months

Opmerkingen: Great experience, easy to use and friendly support staff.

Pluspunten:

I love the easy functionality with bringing speakers onto stage (or removing them), playing media that you upload directly and the features with the attendees (chat, questions, polls).

Minpunten:

I would like to put forward the following considerations for future roadmap: - Provide organiser with the ability to change colour of webinar room - Sometimes people place questions in the chat room. Provide Moderator with the option to move chat to questions tab. - Provide ability to delete all previous polls. - Provide ability to re-order: o Webinars on the dashboard according to alphabet, dates or own choice o Rearrange presentations in shared media o Rearrange speakers according to own choice on the registration page. - Private chat with moderators/speakers. - Provide moderator/team member to also join as an attendee on another device. Whenever I host a webinar on my laptop, I “attend” on my mobile phone to see the same experience of the attendees and then I can trouble shoot from both sides. It would also be great to be able to host more than 1,000 attendees. Would like to use the platform for hybrid events, but we cannot feed a live feed + have presenters or slides on stage.

For ongoing development, support, and easy functionality, it can't be beat.

Opmerkingen: We found Livestorm on a whim as we were exploring different webinar tools. The good:
AMAZING customer service. Their team is located in France, but that hasn't impacted us negatively at all as an America-based business. They're very helpful and super responsive. Easy landing pages and instant emails. That was the biggest selling point for us. I don't have to create a new landing page for each webinar - Livestorm just generates it. Then, they send out reminder emails (that I can customize) without me having to worry about it. Huge time-saver. Attendees don't need to call in. Sound is right on the webinar page. Boo-yah. The bad:
Video quality has been pretty low when we've recorded it to send out replays - not sure how this compares to other platforms, but it's a bummer when we're doing a screenshare and the text isn't readable. Seems to have some connectivity issues for certain attendees. Not sure what the common thread is yet - maybe non-Chrome users? Also, you must have the latest version of Chrome to give a proper screenshare, and you must download a Chrome extension to do the screenshare. Very minor, all things considered, but there it is. All in all Livestorm has been great for us so far! They make webinars super easy, and again - their support is fantastic. They just released integration with Zapier, which I'm excited to take advantage of.

Just Works (without downloads!) and has Amazing Support,

Opmerkingen: With LiveStorm we are able to reach out to hundreds of customers at once and do live training. The live questions and the ability to have multiple admins on a meeting make it a great solution. It is built for the way the internet should work (seamlessly) and it does that job amazingly well.

Pluspunten:

There is no need for attendees to download software - it just starts working. Attendees love to be a part of the conversation. The small issues I have had have been responded to quickly and professionally by the support team. There is excellent communication.

Minpunten:

Occasionally a user will have to refresh when video feeds switch so that their feed stays updated.

Super Tool for Multiplying Webinars

Opmerkingen: I conduct an average of 3 to 5 webinars per week with 10 to 150 people, I am very happy with the product and the customer service.

Pluspunten:

The simplicity to create a webinar, the possibility of extracting a lot of data, as the questions asked. Which allows you to refine are contained throughout the presentation. The ability to share a live youtube video and control playback.

Minpunten:

At first, the lack of content to know how to create a great webinar, but it remains a point of improvement I think

Simple, intuitive and reliable

Opmerkingen: I’ve been using Livestorm for almost two years and am very satisfied - when I setup my own business recently it was a no brained to go with Livestorm again.

Pluspunten:

Really straightforward UX allows for quick creation and setup of webinars. Frictionless registration process with good customization options. Seamless performance during webinars.

Minpunten:

Just not-picking, but resolution of shared presentations could be a bit higher. But only needed for small details (which anyway usually should not have a place in presentations).

Amazing customer service. Dead simple platform that is loved by our customers.

Opmerkingen: It allows us to create live webcasts that feature experts from our community in a way that connects them with more people and drives real value to both parties.

Pluspunten:

It's so easy to setup and is basically on autopilot to the event. I love the landing pages (they convert like crazy), the emails are beautiful, and the reminders are perfect. It's got the right amount of customizations and just about anyone can learn to use it quickly. Our customers have been delighted with the experience - the video is stream is smooth, audio is clear, and chat/polls/questions works perfect. It's also very affordable compared to other products.

Minpunten:

Right now it has a limited capacity of 500 attendees and we'd like to host more. I understand they're working on it, so it's not that big of an issue. At times I wish the emails were a bit more flexible, but we could always build our own to supplement.