Motadata ServiceOps

Great tool to monitor networks.

Pluspunten:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Minpunten:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Log your Service

Opmerkingen: Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.

Pluspunten:

The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.

Minpunten:

User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.

Motadata Asset management

Pluspunten:

Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency

Minpunten:

difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console

Motadata EMS

Pluspunten:

Easy of use. GUI KPI for over all infrastructure.

Minpunten:

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Motadata is Efficient Tool for IT Asset Management

Opmerkingen: Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time.

Pluspunten:

Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting

Minpunten:

The Mac agent installation could be more seamless with a default setup option to simplify deployment.

Enhancing IT Operations with Intelligent Automation

Opmerkingen: Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.

Pluspunten:

Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​.

Minpunten:

The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​.

Motadata ServiceOps

Pluspunten:

Easy to use, easy to download the daily reports, easy to customize the report.

Minpunten:

There nothing that I dislike about motadata service.

Motadata - Service Desk Review

Pluspunten:

Supporting team, Prompt response, better solutions

Minpunten:

Nothing to be mentioned as all the services were up to the mark

Motadata ServiceOPs-ITSM

Opmerkingen: Motadata ServiceOps is a robust ITSM solution. It is particularly valued for its automation capabilities, self-service portal, and detailed analytics.

Pluspunten:

User friendly, Customization, Scalability

Minpunten:

Performance, Integration, Documentation and Support

ServiceOps is excellent, feature-rich, and an overall great product.

Pluspunten:

Efficient asset management helps track all IT assets and their details. It also makes handling tickets easy and reduces manual tasks with automated workflows also many customizable features.

Minpunten:

Some features are hard to understand at first, and integrating with third-party software can be challenging.

Motadata ITSM and NPM for IT Solution and Management.

Opmerkingen: Tool is good, easy deployment and cost effective comparable to peer tools.

Pluspunten:

ITSM and NPM integration and All details in single dashboard.

Minpunten:

NPM and ITSM on different platform, needs to be on single platform.

Good Product

Opmerkingen: very good. we can recomand the same to other

Pluspunten:

Its very flexible to setup as per requirement.

Minpunten:

Asset Management module. difficult to upload

Yaskawa Motodata Service Ops

Opmerkingen: I am very much happy with their service and support level. presales and technical department are very much supportive.

Pluspunten:

their excellent support and knowledge sharing of every option.

Minpunten:

their excellent support and knowledge sharing of every options.

A Comprehensive Analysis

Pluspunten:

1 Provide extensive monitoring capabilities for IT infrastructure, application and network 2.Customizable dashboards for real-time visibility into critical metrics 3Includes automation features for alerting. improving operational efficiency.

Minpunten:

1. Some users find the initial setup and configuration process to be complex , requiring technical experties.

Motadata Asset management

Opmerkingen: asset utilization and support performance. The built-in reporting tools

Pluspunten:

Asse management with RDP services keep a clear inventory of hardware and software,

Minpunten:

Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software,

"Transform Service Operations with Motadata's Advanced ServiceOps Platform"

Pluspunten:

Intuitive Dashboards: User-friendly dashboards that present data clearly and facilitate quick decision-making.Integration: Seamless integration with existing IT systems and tools for enhanced functionality.

Minpunten:

Complexity in Setup: Users may find the initial setup and configuration process to be somewhat complex or requiring a steep learning curve.

Motadata Review

Pluspunten:

Customization and tracking is very nice.

Minpunten:

Application categorization is bit difficult.

Motadata ServiceOps

Pluspunten:

ticketing and asset managements and remote desktop

Commendable experience with Motadata ServiceOps

Pluspunten:

Ticket & asset management which is very crucial part of our state data centre project

Minpunten:

Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA .

Efficient and User Freindly

Pluspunten:

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

Minpunten:

Process to close request which is time consuming and lengthy.

Best Servicedesk tool for Mid Size organization

Opmerkingen: We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

Pluspunten:

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

Minpunten:

I think it would be better if they also include third party patching as part of patch management

Best tool that provides great informative dashboards about organization infrastructure

Opmerkingen: best tool for knowing your organization infra health checks.

Pluspunten:

It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc.

Minpunten:

Really I don't have any negatives, But I think there is some room for improvement in training and documentation.

Ease at finger tips for IT Pros

Pluspunten:

Simplicity with full graphical view of organization.

Minpunten:

Linux based, maybe a little complex, but it's easy once you set it up.

Motadata Service Ops Review

Pluspunten:

Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports

Minpunten:

Nothing I can think of that is not good about this product.

Amazing Product

Opmerkingen: Amazing Product

Pluspunten:

Amazing Product to work with, it has all components for an Effective ITSM solutions

Minpunten:

None at this time - The Product works just superb